Customer Management college courses

...COURSE CURRICULUM Diploma in Customer Service: Telephone Etiquette Module One – Getting Started Module Two – Aspects of Phone Etiquette Module Three –... Learn about: Customer Service...

...at the same time reduce training-associated costs and contribute to minimising staff turnover. By taking a collaborative approach and forming long-term...

...COURSE TITLE: ILEX Law - Client Care Skills (Level 3 - single unit) COURSE CODE: 1b923-09 DAYS & TIMES: Thursdays 6.00 - 9.30pm WHAT'S IT ALL ABOUT?...

...and Guidance NVQ Level 3 is designed to reflect the activities and responsibilities of candidates who are practitioners who work directly with clients...

...Candidates taking units from option block C MUST include unit 2G4 within the total of 9 units Candidates taking units from option block D MUST include...

...but you must b be working in a call centre environment and you will complete a skills scan prior to starting the course. Study Hours : 0 Nº of Weeks...

...analysing sales information and processing orders and payments. Start dates and fees How do I apply? Please call our employer engagement/NVQ team on 0808 100... Learn about: Sales Training...

...provide an administrative support function to practioners and also customer service to clients. Duration 6 - 12 months Venue SBS Cygnet Court Fees...

...NVQ Certificate in Contact Centre Operations Certificate in Contact Centre Operations Maths and English The purpose of this qualification is to help... Learn about: Skills and Training, Team Training...

...but you must b be working in a call centre environment and you will complet a skills scan prior to starting the course. Study Hours : 0 Nº of Weeks...

...problems managing budgets planning change for team Progression Opportunities: It allows candidates to progress into a more senior role or to the following Management qualifications... Learn about: Team Training, Business Administration, Business and Administration...

...This course is designed to reflect the activities and responsibilities of candidates who are practioners who work directly with clients. Advice and Guidance...

...Overview The apprenticeship comprises the following qualifications: NVQ Certificate in Contact Centre Operations Certificate in Contact Centre Operations... Learn about: Sales Training, Communication Training, Skills and Training...

...Study Hours : 5 Nº of Weeks: 36 Additional Enrolment Info : You will need to be in a management/supervisory role Additional Timetabling : This course...

...The Level 2 Certificate covers all the basic requirements of working in a customer-focussed role and develops your skills to deal with people in a positive and effective... Learn about: Customer Service...

...with responsibility for the development of others, systems and procedures working in a Contact Centre or in the Contact Centre department of a company in other business areas...

...Level 2 and 3 can be fully funded through our government funded programmes for which you can srart at any time. Can be delivered on site at your workplace...

...is the foundation of any successful business and this course focuses on the critical role individuals play in building customer loyalty and creating positive... Learn about: Customer Service, Quality Techniques, Quality Evaluation...

...in Principles of Customer qualification focuses on the effective use of communication in relation to customer service, it also looks at how customer service... Learn about: Customer Service...

...About the Course Study Mode NVQ Introduction Who Should Participate: This award is ideally for those in a front of house, administrative or support...