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Communication Skills Courses West Midlands
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One to one training session was the best part of the course. It was the nice time in all.
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- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- August
...12.00 - 13.00 Practical Exercises to Reinforce the Theory Learnt 13.00 - 14.00 Lunch 14.00 - 15.00 Learning to Listen (Concentration on the true objective... Learn about: Communication design, Communications Planning, Style employed...
...12.00 - 13.00 Practical Exercises to Reinforce the Theory Learnt 13.00 - 14.00 Lunch 14.00 - 15.00 Learning to Listen (Concentration on the true objective... Learn about: Communication design, Communications Planning, Style employed...
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One to one training session was the best part of the course. It was the nice time in all.
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I did Report writing course with them and it was truly great and especially, trainers were amazing and informative. I wanted more examples as in few reports and case studies, They could have made things better but rest was superb. It's just a suggestion. We all have a room for improvement. I enjoyed the course overall. I would recommend the same to others.
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- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- October
...skills A more positive attitude towards self and others Increased understanding of how to build and sustain levels of confidence Increased awareness... Learn about: Assertiveness skills, Assertiveness Training, Public Sector...
...skills A more positive attitude towards self and others Increased understanding of how to build and sustain levels of confidence Increased awareness... Learn about: Assertiveness skills, Assertiveness Training, Public Sector...
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I did Report writing course with them and it was truly great and especially, trainers were amazing and informative. I wanted more examples as in few reports and case studies, They could have made things better but rest was superb. It's just a suggestion. We all have a room for improvement. I enjoyed the course overall. I would recommend the same to others.
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PTP offered good courses and their trainings were best. Even for two members they delivered training and I really appreciate the fact.
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- June
- 2 Days
...service addresses the problem(s) and need(s) of the client The ability to emphasise and elaborate on key messages The effective use of graphics... Learn about: Persuasive Presentations -...
...service addresses the problem(s) and need(s) of the client The ability to emphasise and elaborate on key messages The effective use of graphics... Learn about: Persuasive Presentations -...
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PTP offered good courses and their trainings were best. Even for two members they delivered training and I really appreciate the fact.
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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- Training
- Birminghamandanother venue.
- London
- 1 Day
...The Contract and what we mean by our payment terms Disadvantages and Advantages of the telephone Psychology of Collections Selling the need to pay Attitudes – I’m OK...
- Training
- Birminghamand4 other venues
- Manchester, Leeds, Luton, High Wycombe
- 1 Day
...• How to manage people’s behaviour and keep order in meetings • How to make and encourage effective contributions to meetings • How to ensure that all...
- Short course
- Birmingham
- 1 Day
...The course will cover a range of topics including the following: Why use the telephone. making a call. opening the call. matching and pacing...
- Short course
- Birminghamand5 other venues
- Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- October
...This enables you to present in a safe environment and receive constructive feedback. The final outcome is an individual action plan for each delegate... Learn about: Communications Planning, Marketing Strategy, Presentation Skills...
- Training
- Coventry
- 1 Day
...acquire the skills to break down communication barriers and respond to the needs of the caller in an engaging manner. Course review: Making first impressions...
- Training
- Birminghamand5 other venues
- Manchester, Leeds, Sheffield, Luton, High Wycombe
- 2 Days
...2nd Presentation Practice Delivering your presentation General feedback session Evaluating presentations Feedback Your next...
- Short course
- Birmingham
- 1 Day
...To build awareness of first impressions. To demonstrate by role play, face to face communication with customers. To identify the 5 star approach to customer service...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...they want it Identification and use of the key behaviours that demonstrate that you are actively listening How to quickly identify the emotional state... Learn about: Relationship Building, Counselling Psychology, Team Leadership...
- Short course
- Birminghamandanother venue.
- London
- Advanced
- 1 Day
...by equipping you with advanced skills in influencing, without you having to resort to coercion and manipulation simply to get things done. Furthermore...
- Short course
- Birmingham
- Advanced
- 3 Days
...Your tutor will get to know you better and be able to give more appropriate support and advice. If you’re not sure what level course is right for you...
- Short course
- Birmingham
- Different dates available
- 1 Day
...people and/or situations · learn how to give and receive criticism · basic negotiation techniques · handling difficult people and situations · how to appear... Learn about: Confidence Training, Building protection, Training budget...
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- September
...& Improving Qualification (Much improved qualification. Delegates will be encouraged to take the first conversation much further and encourage more meetings... Learn about: Sales Training, Customer Service, Customer Manager...
- Short course
- Birmingham
- 1 Day
...through communication and who have had little or no previous training in assertiveness. Target Audience This course is aimed at those individuals who would...
- Short course
- Birminghamandanother venue.
- London
- 1 Day
...Assertiveness Training Overview Assertiveness skills improve your confidence and self esteem when communicating with people. In every day interaction with people... Learn about: Assertiveness Training...
- Training
- Coventry
- 1 Day
...when managing personal interaction. Course review: • Types of communication • Understand barriers to effective communication • Body language and its importance...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...11:15 Coffee Break 11:15 - 12:45 Developing your Customer Care skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00... Learn about: Customer Care, Customer satisfaction, Customer Retention...
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I attended the Assertiveness and Confidence Building course. All that I wanted to say is that I think all areas were excellent. The practical applications of how to run and develop a mentoring course especially. As for the trainer, she was very accommodating as well as kind, proving further explanations when required. Thanks!
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The Assertiveness and Confidence building programme offered by Stand & Deliver is excellent and is having a positive impact on attendees which is probably as good an outcome as we could have hoped for! I’m very much enjoying the course especially the mix of theory and practice. The trainer is excellent and has developed a good rapport with the group and the team building element of the course is proving very worthwhile as well.
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Thanks very much for coming to our rescue with the session. Sarah did another great job and the group found it a really useful workshop.
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- Course
- Birminghamand2 other venues
- Manchester, Kendal
- April
- 1 Day
...for handling different situations. There will also be work on saying no assertively, handling criticism more constructively and achieving win-win outcomes... Learn about: Anger Management, Difficult People, Identifying Goals...
...for handling different situations. There will also be work on saying no assertively, handling criticism more constructively and achieving win-win outcomes... Learn about: Anger Management, Difficult People, Identifying Goals...
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I attended the Assertiveness and Confidence Building course. All that I wanted to say is that I think all areas were excellent. The practical applications of how to run and develop a mentoring course especially. As for the trainer, she was very accommodating as well as kind, proving further explanations when required. Thanks!
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The Assertiveness and Confidence building programme offered by Stand & Deliver is excellent and is having a positive impact on attendees which is probably as good an outcome as we could have hoped for! I’m very much enjoying the course especially the mix of theory and practice. The trainer is excellent and has developed a good rapport with the group and the team building element of the course is proving very worthwhile as well.
← | → see all
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Thanks very much for coming to our rescue with the session. Sarah did another great job and the group found it a really useful workshop.
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- Course
- Birminghamand4 other venues
- Manchester, Nottingham, Bristol, Cardiff
- 1 Day
...Our courses are specifically designed to provide more time and attention to individual delegate needs and are typically run with small groups of between...
- Training
- Birminghamand12 other venues
- Basingstoke, Guildford, London, Manchester, Bristol, Southampton, Reading, Swindon, Garforth, Woking, Brentwood ...
- 1 Day
...teamleaders and sales people. Anyone being prepared for promotion into a management position. Anyone who has to give presentations to people within or outside their organisation...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...Call Centre - Achieving Best Practice - Timetable 09:30 - 09:45 Coffee & Introduction. 09:45 - 10:45 Task 1: What Do We Hate About Calling Other Companies?... Learn about: First Impressions, Handling Complaints, Correct Vocabulary...