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Customer Care Courses
- Short course
- Online
- Intermediate
- Different dates available
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly... Learn about: Customer Care...
- Course
- Online
- Beginner
- Different dates available
... customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer... Learn about: Customer Manager, Service Management, Customer Service Skills...
- Course
- Online
- Intermediate
- Different dates available
..., language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills... Learn about: Customer Problem Solving, Customer Care, Communication Training...
- Course
- Cardiff
- Different dates available
- 1 Day
...The Knowledge Academy Introduction to Customer Care 1 day course covers the following topics: Introduction Introduction to Customer Care is a one-day... Learn about: Skills and Training, Communication Training, Communication Skills...
- Course
- Bude
- Different dates available
...Airline and Airport Customer Care Course The aim of this course is to enable students to develop the skills to care for air transport passengers whilst complying with exacting safety standards and procedures in force. Target Audience: Any one considering employment in, or currently employed within... Learn about: Airline Training, Customer Care...
- Course
- London
...In today's competitive environment the supplier who operates a strongly customer focused, service oriented approach is far more likely to achieve business success. This course will teach delegates practices which will protect company image and enhance customer loyalty and satisfaction... Learn about: Customer Care...
- Course
- Wembley
- Different dates available
...Those who wish to learn how to provide exceptional customer care to improve sales and productivity in an instructor-led environment. None.To be more aware of who your customers are and what they really want so that you can handle different situations and provide exceptional customer care... Learn about: Customer Service, Communication Skills, Stress-related risks...
- Course
- London
...and definitions of the TOGAF® framework, including the Architecture Development Method (and its Phases, Building Blocks and Guidelines), The Architecture Repository and Tools... Learn about: Customer Care...
- Course
- Diss
...The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role Study flexibly wherever and whenever you choose Accredited & highly recognised programmes Access to expert tutors and world class support... Learn about: Customer Care...
- Course
- Bognor Regis
- Different dates available
...Summary A half -day introductory programme offering practical guidance in developing skills related to customer care in the health and social... Learn about: Customer Care, Quality Training...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Customer Service, Customer Care, Customer relationship...
- Course
- Online
- Intermediate
- Different dates available
...Course Syllabus This course consists of the following units: Unit 1 – Verbal Communication Techniques. Unit 2 – Who Are Your Customers? Unit 3... Learn about: Sales Promotion, Sales Process, Call Centre...
- Course
- Distance Learning
- Different dates available
- 2 Years
... the Customer Care domain... Learn about: Customer Care, Care Management, Part Time...
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Overall excellent.
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Experienced, competent and knowledgable assessor. I couldn't have chosen a better training organisation to enrol on for my Level 5 Diploma.
Thank you Gate Way Success. I am one step closer to achieving my goals.
Kevin.
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- Vocational qualification
- Distance Learning
- Different dates available
- 12 Months
...This qualification acts as a progression route from the Level 3 Diploma in Health and Social Care (England) qualification to the Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (England) (90 credits) qualification. It will support you... Learn about: Customer Service, Customer Care, Management according to relevant competence...
...This qualification acts as a progression route from the Level 3 Diploma in Health and Social Care (England) qualification to the Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (England) (90 credits) qualification. It will support you... Learn about: Customer Service, Customer Care, Management according to relevant competence...
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Overall excellent.
← | → see all
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Experienced, competent and knowledgable assessor. I couldn't have chosen a better training organisation to enrol on for my Level 5 Diploma.
Thank you Gate Way Success. I am one step closer to achieving my goals.
Kevin.
← | → see all
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Suitable for: This course is suitable for those over the age of 16 who are employed in the relevant sector and provide customer service at varying levels... Learn about: Effective Communication, Customer Care, Customer Service...
- Course
- Bude
...Positive Customer Care Course The 21st Century business is increasingly won or lost on the effectiveness of its customer care programme. It costs 5 times as much to win a new customer as to keep an existing one. This course has been designed to help you develop the vital skills to offer positive... Learn about: Customer Care...
- Course
- London
...In today's competitive environment the supplier who operates a strongly customer focused, service oriented approach is far more likely to achieve business success. Supervisors and first line Managers have a crucial role to play in making sure the best customer care practices are implemented... Learn about: Customer Care...
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Nottingham
- Intermediate
- 2 Days
... Lunch Break 14:00 - 15:00 Advanced Customer Care 15:00 - 16:30 Selling The Whole Business 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Selling skills, Customer Service Skills, Customer Care...
- Course
- County Londonderry
- Intermediate
- 2 Days
...As long as all course components are complete for organisation with fewer than 250 employers. Funding only available until March Principles of Customer Service Ambassador Programme... Learn about: Customer Care, Customer Service...
- BTEC
- Blended
- Different dates available
- 12 Months
...This qualification is aimed at individuals who will be starting a career in a customer facing role. The Customer Service apprenticeship is designed for people who: - Are thinking of entering employment for the first time and enjoy working with people - Have just started a job and believe... Learn about: Customer Service Skills, Customer Care...
- NVQ
- Broadstairs
- Different dates available
... and safety in ICT and Contact Centres Develop Personal and organisational effectiveness Contact Centre systems and technology Customer care Interpersonal... Learn about: Customer Care, Customer Service Skills, Call Centre...
- Training
- Online
- Beginner
- Different dates available
...Whether it's customer information or a private internal matter that needs safeguarding, protecting confidentiality of sensitive data is vital. This course is designed for you to learn or refresh your understanding of the importance of workplace confidentiality... Learn about: Data Protection, Customer Care...
- NVQ
- Folkestone
- Different dates available
- 1 Year
... and organisational effectiveness; health and safety in ICT and contact centres; customer care; interpersonal... Learn about: Key Account Management, Customer Retention, Customer Relationship Management...