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Customer Care Courses
- Short course
- Online
- Intermediate
- Different dates available
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly... Learn about: Customer Care...
- Course
- Online
- Intermediate
- 7h - 1 Year
...Patient Customer Service Training is designed to help learners develop the essential communication, professionalism, and service skills required when working with patients, clients, and service users in healthcare and care-related environments. High-quality patient customer service plays a vital... Learn about: Customer Care, Quality Training, Customer satisfaction...
- Course
- Online
- Intermediate
- Different dates available
- 200h
...Course Syllabus This course consists of the following units: Unit 1 – Verbal Communication Techniques. Unit 2 – Who Are Your Customers? Unit 3... Learn about: Sales Training, Customer Care, Sales Promotion...
- BTEC
- Grantham
- 1 Year
... working & communications in the airline industry. Promote effective customer care in the airline... Learn about: Cabin Crew, Team Training, Airline Training...
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Manchester
- Intermediate
- July
... look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss... Learn about: Customer relationship, Customer Manager, Selling skills...
- Vocational qualification
- Roby
- 1 Year
... Promote effective customer care in the airline industry Maintain effective team working and communications Contribute to the health and safety of airline... Learn about: Customer Care, Aviation Training, Transport Security...
- NVQ
- Newryand2 other venues
- Armagh, Portadown
- Different dates available
... the Hospitality Industry. Students will be trained in: safety. Hygiene and security. customer care. effective teamwork. cash handling. preparation of service areas. practical service of food and drink for a variety of service styles (counter service). table service. buffet service... Learn about: Part Time, Food Service, Food Hygiene...
- BTEC
- Grantham
- 1 Year
... working & communications in the airline industry. Promote effective customer care in the airline... Learn about: IT Security, Team Training, Cabin Crew...
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
- 1 Day
...The participants will have insights and practiced the skills necessary to become an accomplished facilitator, these are: 1. Creating a climate for success... Learn about: Customer Retention Strategy, Customer Relationship Management, Customer satisfaction...
- Vocational qualification
- Blended in Sale
- Different dates available
- 5 Weeks
...West Midlands Level 3 Diploma in Dog Grooming is accredited by Ofqual. Learners wishing to enter into the Dog Grooming industry as a professional It... Learn about: Promote Maintain animal health and well bieng, Professional Dog Groomer, Pet Grooming...
- Short course
- Mansfield
- Beginner
- 5 Days
... and responsibilities, fire safety awareness, communication skills and customer care Working as a Door Supervisor within the Private Security Industry, this covers... Learn about: Conflict Management, Door Supervisor, Physical Interventions...
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My course material came right at my doorstep. I could kick start right away and got the assistance of my great tutor Maria. Her assessment was quite promising and this motivated me to perform more. I submitted each module and had a prompt reply instantly. For me NCC is quite approachable and appropriate to my current job. I am going to go for my third course as well with NCC.
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I have loved being a part of this course. It is useful that I can reach to my mentor whenever required. It is perfect as it can be done along with my present engagements. I would endorse NCC home learning to others.
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This is an incredible organization. It can be difficult to learn occasionally with job and family arrangements, but NCC Home Learning is quite helpful. You are not forced to finish the work, it can be done at your own speed. The trainers and Sally are prompt to reply to problems and doubts and are accessible to assist. I would completely endorse NCC.
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- Course
- St Helens
- Different dates available
...Effective Customer Care The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role. The aim of the programme is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service... Learn about: Customer Care, Customer Service...
...Effective Customer Care The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role. The aim of the programme is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service... Learn about: Customer Care, Customer Service...
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My course material came right at my doorstep. I could kick start right away and got the assistance of my great tutor Maria. Her assessment was quite promising and this motivated me to perform more. I submitted each module and had a prompt reply instantly. For me NCC is quite approachable and appropriate to my current job. I am going to go for my third course as well with NCC.
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I have loved being a part of this course. It is useful that I can reach to my mentor whenever required. It is perfect as it can be done along with my present engagements. I would endorse NCC home learning to others.
← | → see all
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This is an incredible organization. It can be difficult to learn occasionally with job and family arrangements, but NCC Home Learning is quite helpful. You are not forced to finish the work, it can be done at your own speed. The trainers and Sally are prompt to reply to problems and doubts and are accessible to assist. I would completely endorse NCC.
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- Short course
- Online
- Different dates available
...Delegates start the day by comparing their own experiences of customer care. This programme looks at the importance of body language and the voice, and how enthusiasm for the product can be seen visually and detected vocally. We take an in depth look at why customers make objections and... Learn about: Network Training, Sales Training, Listening Skills...
- Short course
- Online
- Beginner
- Different dates available
- 3 Months
... organisation e.g. how well you complete your sales records or deal with customer complaints. Quality is satisfying the customer’s needs and serving them to a standard of excellence. It is important to understand that quality and service are essential in winning and keeping customers. Quality and service... Learn about: Sales Training, Customer Service, Quality Training...
- Short course
- Online
- Different dates available
... professionalism to the next level. This comprehensive Customer Care course will give you all the necessary skills and a valuable insight into customer service to boost your career in this field and possibilities, by getting the essential skills and knowledge you’ll need from this Customer Care... Learn about: Personal Development, Customer Service, Customer Care...
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I felt the materials were covered well and easy to understand
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I am currently undertaking Effective Personal Development Course, and find the pace at which I can contribute my work suits me fine! There is no pressure put upon the student, and that has enabled me to feel positive that I made the right decision to study. Thanks!
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- Course
- Distance Learning
- Different dates available
- 120h - 12 Months
...The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role. The aim of the programme is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service. It will highlight the... Learn about: Customer Care, Customer Manager...
...The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role. The aim of the programme is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service. It will highlight the... Learn about: Customer Care, Customer Manager...
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I felt the materials were covered well and easy to understand
← | → see all
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I am currently undertaking Effective Personal Development Course, and find the pace at which I can contribute my work suits me fine! There is no pressure put upon the student, and that has enabled me to feel positive that I made the right decision to study. Thanks!
← | → see all
- Course
- Distance Learning
- Different dates available
...The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role. The aim of the course is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service. It will highlight the key areas... Learn about: Providing Information, Customer Service, Recognising Customers...
- Course
- Bude
...Positive Customer Care Course The 21st Century business is increasingly won or lost on the effectiveness of its customer care programme. It costs 5 times as much to win a new customer as to keep an existing one. This course has been designed to help you develop the vital skills to offer positive... Learn about: Customer Care...
- Course
- Online
- Different dates available
...The Customer Care Certificate will give you all of the information you require to effectively deal with customers in any situation. This is a comprehensive training course that covers all you will require to care for customers, clients and others you encounter when on the job.Customer... Learn about: CPD Short course, Customer Care, CPD Training...
- Course
- Wembley
- Different dates available
...Those who wish to learn how to provide exceptional customer care to improve sales and productivity in an instructor-led environment. None.To be more aware of who your customers are and what they really want so that you can handle different situations and provide exceptional customer care... Learn about: Customer Retention, Stress and Anxiety, Customer Manager...
- Course
- Cardiff
- Different dates available
- 1 Day
...The Knowledge Academy Introduction to Customer Care 1 day course covers the following topics: Introduction Introduction to Customer Care is a one-day... Learn about: Communication Training, Communication Skills, Skills and Training...
- Course
- London
...and definitions of the TOGAF® framework, including the Architecture Development Method (and its Phases, Building Blocks and Guidelines), The Architecture Repository and Tools... Learn about: Customer Care...
- Course
- Bude
- Different dates available
...Airline and Airport Customer Care Course The aim of this course is to enable students to develop the skills to care for air transport passengers whilst complying with exacting safety standards and procedures in force. Target Audience: Any one considering employment in, or currently employed within... Learn about: Customer Care, Airline Training...