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Customer Care courses Derby
- NVQ
- Derby
- Different dates available
...the customer service environment. learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments... Learn about: Customer Service, Customer satisfaction, Nationally recognised...
Similar training online and classroom-based
- Course
- Online
- Intermediate
- Different dates available
- 16h
..., management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress... Learn about: Communication Training, Setting Goals, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
...What annoys us and what delights us? 10:00 – 10:30 Best practice. The golden rules to writing an outstanding email. 10:30 – 11:00 Verbal communication skills... Learn about: Via Email, Email skills, Service levels...
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