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Customer Care courses Scotland
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Advanced
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Tourism Marketing, Customer Care, Customer relationship...
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I clearly have a better understanding than ever after joining this course. I am very much thankful for the experience I have got there which give a shape to my knowledge and make it so informative. I am seeking to revisit to your site as soon as possible.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- August
...Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: I think its too expensive, they will lose the sale so quickly, that they might as well have answered I could not agree with... Learn about: Customer Care Skills, Customer Behavior, Customer Types...
...Good objection handling skills are crucial to success in sales and customer care. If a salesperson is unable to come back with a good answer to the statement: I think its too expensive, they will lose the sale so quickly, that they might as well have answered I could not agree with... Learn about: Customer Care Skills, Customer Behavior, Customer Types...
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I clearly have a better understanding than ever after joining this course. I am very much thankful for the experience I have got there which give a shape to my knowledge and make it so informative. I am seeking to revisit to your site as soon as possible.
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I had a great time and I feel confident and excited about sound engineering again in the near future. Many thanks once again for all your help, I couldn’t have pulled it off without the knowledge I gained at Bass Sound. Thank you for the earning experience you have given to me.
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- Short course
- Edinburghand5 other venues
- Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- April
...This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and does not occur... Learn about: Management Tools, Customer Behavior, Customer Manager...
...This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and does not occur... Learn about: Management Tools, Customer Behavior, Customer Manager...
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I had a great time and I feel confident and excited about sound engineering again in the near future. Many thanks once again for all your help, I couldn’t have pulled it off without the knowledge I gained at Bass Sound. Thank you for the earning experience you have given to me.
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- HNC
- Glasgow
- 1 Year
...This course includes: skin care and eye treatments, hairstyling and make-up techniques, ranging from basic to fashion and photographic make-up. Learners also study subjects in relation to customer care and software applications. Learners are encouraged to participate in demonstrations that arise...
- Course
- Greenock
... including photographic and make-up companies. Course Content: Basic Make-up. Fashion & Photographic Make-up. Skin Care. Retail Sales. Customer Care. Advanced...
- NVQ
- Glasgow
- 52 Weeks
... - Reception duties, customer care and health and safety The course modules are taught by dedicated NVQ educators and include theory work, special projects...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 1 Day
...event 10:15 - 10:45 Review of the principle planning and design tools used by accomplished facilitators to preparing the ground fro a successful facilitated event 10:45... Learn about: Decision Making, Problem Solving, Customer Service...
- HND
- Glasgow
- 2 Years
... People; Communications; Accounting; Marketing. A selection of optional units includes: Customer Care; Market Research; Managing a Small Business; Human...
- HNC
- Kilwinningandanother venue.
- Greenock
... including photographic and make-up companies. Course Content: - Basic Make-up , - Fashion & Photographic Make-up , - Skin Care , - Retail Sales , - Customer...
- Vocational qualification
- Motherwell
- 1 Year
... Awareness, Enterprise Activity, Word Processing, Communication Further Study/Employment This course can lead you to employment in the care setting... Learn about: Full Time...
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The course was simple and amazing, I had a nice time in all, tutor was amazing and he provided good knowledge, I enjoyed my time.
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Great course, Tracey was a wonderful trainer and they helped in delivering good sessions. It was a confidence booster surely.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- August
- 1 Day
... to maximise sales and ensure the sales force uses it effectively.) 15:45-16:30 Module 5 Improving After Sales and General Customer Care (Opportunity selling... Learn about: Sales and marketing, Marketing Strategy, Team Training...
... to maximise sales and ensure the sales force uses it effectively.) 15:45-16:30 Module 5 Improving After Sales and General Customer Care (Opportunity selling... Learn about: Sales and marketing, Marketing Strategy, Team Training...
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The course was simple and amazing, I had a nice time in all, tutor was amazing and he provided good knowledge, I enjoyed my time.
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Great course, Tracey was a wonderful trainer and they helped in delivering good sessions. It was a confidence booster surely.
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- Course
- Glasgow
- 1 Year
...; Communications; Enterprise Activity; Marketing: Basic Principles; Skills for Customer Care; Market Operations and the Scottish Economy. A selection of optional...
- Vocational qualification
- Springburn
- 1 Year
...Faculty Construction Technologies Creative and Applied Arts Engineering Technologies Humanities Science & Care Management Business & Sport Commercial Business Unit January courses. Study Mode Full Time Part Time Block Release Evening Flexible/Distance Learning Day Release Other SVQ Development...
- Vocational qualification
- Motherwell
- 2 Years
... Awareness, Enterprise Activity, Word Processing, Communication Further Study/Employment This course can lead you to employment in the care setting... Learn about: Part Time...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of. The trainer then helps them devise a scoring system to mark how... Learn about: Incoming Calls, Outgoing calls, Telephone answering...
- HNC
- Paisley
... of Selling, Using Software Application Packages, Customer Care, Project. Options include: Make-Up Artistry: Fashion and Photographic Advanced, Getting Started...
- Course
- Glasgow
- Different dates available
...Training Course Content Module 1: The travel and tourism industryModule 2: Features of worldwide destinationsModule 3: Customer care and working... Learn about: Travel Tourism, Skills and Training, Travel and Tourism...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged... Learn about: Correct Vocabulary, Handling Complaints, Best Practice...
- HNC
- Paisley
... of Selling, Using Software Application Packages, Customer Care, Project. Options include: Make-Up Artistry: Fashion and Photographic Advanced, Getting Started...
- Course
- Glasgow
- Different dates available
... Effective Customer Care Selling with Confidence Health & Safety Issues Information Book & Board Liquidating the Tour Operator's Monies Administration... Learn about: Confidence Training...
- Course
- Glasgow
- Different dates available
... of worldwide destinations and attractionsCustomer care and working practicesMarketing and promotion of travel and tourism products and servicesThe aim of this course is to provide you with:Understanding of the travel and tourism industryTheoretical knowledge of the industry and related sectors, including... Learn about: Travel Tourism, Marketing Mix, Tourism Industry...
- Course
- Glasgow
- Different dates available
... on the marketing activities of travel and tourism companies. The skills attributed which underpin personal effectiveness Module 2: Customer Care and Retail Travel... Learn about: Communication Training, Travel and Tourism, Skills and Training...
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
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- Course
- Edinburgh
- 1 Day
...requires negotiating which may include colleagues, clients and suppliers. Definition The stages of negotiation Desired outcomes and the bottom line Practical... Learn about: Social Skills, Sales Coaching, Customer Care...
...requires negotiating which may include colleagues, clients and suppliers. Definition The stages of negotiation Desired outcomes and the bottom line Practical... Learn about: Social Skills, Sales Coaching, Customer Care...
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
← | → see all
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
← | → see all
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
← | → see all