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Customer Management Courses London
- Vocational qualification
- Croydon
- 18 Months
...PROGRAMME CONTENT/STRUCTURE The programme is offered on units of competence leading to accreditation at the appropriate level and covers areas such...
- Vocational qualification
- Inhouse in Haringey
- 2 Months
...Level 3 Certificate in Customer Service This course is suitable for those who are responsible for delivering customer service, who also monitor and develop...
- Short course
- 3 More London Riverside
- 1 Day
...organisations will make profitable transactions and significantly increase customer referrals. Key Topics Customer service chains The impact of customer...
- Vocational qualification
- Tooting
- 11 Weeks
...The course consists of a mixture of lectures, practical and group work. Course resources: All students have access to our fully equipped state of the art learning centre...
- Course
- London
...What clients really want and need How to market to clients Creating the ideal client care programme Handling clients’ complaints Managing the billing process... Learn about: Client Management...
- NVQ
- London
...for example sales or retail staff, staff working on service desks and call centre staff. Being a mortgage Professional is all about customer service...
- Short course
- 3 More London Riverside
- 1 Day
...the resources they have to use on difficult customers, enabling them utilise these in more profitable areas. Key Topics Recognising difficult behaviour...
- Course
- London
- Different dates available
...IBM Tealeaf Customer Experience 9.0.1 Events and Reports Training CourseIBM Tealeaf's reports and analytical tools provide insight into your online visitors&apos...
- NVQ
- London
- 6 Months
...Use accepted customer service language and apply its principles. Place customer service principles in context for your professional customer service...
- NVQ
- Haringey
- 3 Months
...Course is £400.00 that can be paid by the learner or the employer. A minimum of five units must be completed: four core units plus one optional unit...
- Course
- Barnet
...regulation and organisational procedures for customer service Deal with queries and requests Effective relationships with customers and colleauges Contribute...
- Course
- London
- Different dates available
...IBM Tealeaf Customer Experience 9.0.2 Events and Reports Training CourseTealeaf's reports and analytical tools provide insight into your online visitors&apos...
- Course
- London
...up actions Assertive behaviour Managing Difficult Customers Coping with stress...
- Short course
- London
- 1 Day
...In addition to your class tuition and study materials, you will receive the following: Level: Prerequisites: None At the end of the course participants will be able...
- Short course
- London
- 1 Day
...can be realised from capturing, evaluating and acting on client knowledge Understand the necessary steps to increase client profitability, client loyalty...
- Course
- London
- Different dates available
...User Management Unit 9. Troubleshooting Review and Summary...
- Short course
- 3 More London Riverside
- 1 Day
...Problem solving and decision making Related Courses dealing with difficult customers essentials of customer service...
- Short course
- London
- 1 Day
...client expectations . Use a framework to develop and maintain client expectations . Maintain professional client relationships through building trust...
- Course
- Blended in Londonand2 other venues
- Cambridge, St Helier, Jersey
- 6 Months
...Suitable for: This qualification is designed specifically at those who are interested to find out more about marketing and the customer relationship including administrators...
- Course
- London
- Different dates available
...User Management Unit 9. Troubleshooting Review and Summary...