-
All
-
Online
-
Filters
Customer Relationship Management Courses
- Course
- Online
- Intermediate
- 4h - 1 Year
..., deliver quality service, and monitor customer data across every channel. Learners study customer behaviour, complaint management, communication techniques, CRM systems, and how data supports better decision-making. This training is ideal for anyone who wants to develop skills in customer service, customer... Learn about: Sales Training, Customer Relationship Management, Customer Service...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive... Learn about: Customer Care, Customer Retention, Customer relationship...
- Course
- Online
- Beginner
- Different dates available
... of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn... Learn about: Customer database, Customer Relationship Management, Customer Retention...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...Option 1 Tuition Fee: £525 Exam & Registration Fee: £79 Option 2 Tuition Fee: £500 Exam & Registration Fee: £75 Option 3 Tuition Fee: £525 Exam & Registration Fee... Learn about: Customer Retention Strategy, Sales Strategy, Sales Promotion...
- Course
- Londonand2 other venues
- Manchester, Milton Keynes
- 1 Day
.... Customer Relationship Management To begin, participants will look at what CRM programs they are involved in and how these programs have affected their lives... Learn about: Customer Service, CRM Programs, Customer Relationship Management...
- Course
- Hammersmith
- Intermediate
- 1 Day
... professionals who sell products or services, to consumers or businesses. Senior managers who realise that profitable customers are their company’s greatest asset and seek guidance to retain them. Those who wish to understand the CRM landscape that covers the vastness between operational and strategic CRM... Learn about: Customer relationship, Customer Development, Sales Training...
- Course
- Online
- Beginner
- Different dates available
...The Certificate in Relationship Management develops your skills in business planning, account portfolio management, and the role of the relationship manager as a trusted adviser. Completion will provide you with the skills to anticipate, identify and satisfy customer needs profitably... Learn about: Business Plan, Portfolio Management, Business Studies...
- BTEC
- Folkestone
- Different dates available
- 1 Year
...This course will comprise of an introduction to retail services, retail selling and customer service, merchandising and display for retail sales and specialist units... Learn about: Customer Relationship Management, Customer Retention Strategy, Customer Service...
- Course
- Online
- February
.... Customer Relationship Management To begin, participants will look at what CRM programs they are involved in and how these programs have affected their lives... Learn about: Customer satisfaction, Strategic Planning, CRM Programs...
- Course
- Hammersmith
- Intermediate
- 1 Day
.... Contemporary CRM professionals who sell products or services, to consumers or businesses. Senior managers who realise that profitable customers are their company’s greatest asset and seek guidance to retain them. Those who wish to understand the CRM landscape that covers the vastness between operational... Learn about: CRM success, Customer Relationship Management, Sales Training...
- Course
- Cardiff
- Different dates available
- 1 Day
... and reducing escalation Achieving ‘right first time’ standards Building Customer Relationships that Lead to Loyalty Customer relationship management Getting it... Learn about: Customer Relationship Management, Customer Service, IT Management...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...Contact us for details. Duration: 1 year How is it delivered?: Part-time Option 4 Location: Off Campus Start date: Contact us for details. Duration... Learn about: Customer Retention Strategy, Sales Training, Customer Relationship Management...
- Course
- Inhouse in London
- Different dates available
- 1 Day
.... Customer Relationship Management To begin, participants will look at what CRM programs they are involved in and how these programs have affected their lives... Learn about: Customer satisfaction, Customer Care, Customer Service Skills...
- Course
- Hammersmith
- Intermediate
- 1 Day
.... Contemporary CRM professionals who sell products or services, to consumers or businesses. Senior managers who realise that profitable customers are their company’s greatest asset and seek guidance to retain them. Those who wish to understand the CRM landscape that covers the vastness between operational... Learn about: Service automation, Customer relationship, Sales Training...
- Course
- Online
- Different dates available
... plan Develop a checklist for readiness and success in CRM Describe how CRM creates value for organisations and customers Consider developmental roles... Learn about: Relationship Building, Customer relationship, Customer Service...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...LSC funded full qualifications have no tuition and exam/registration fees payable for 16-18 year old students. Certain courses may have additional expenses for materials... Learn about: Team Leader, Sales Training, Sales Strategy...
-
I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
← | →
-
I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
← | →
-
I had a nice time and everything was super great and thanks for everything I had a great experience in all.
← | →
- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
... in Call Centres, Help Desks, Customer Complaints Departments... Learn about: Persuasion Skills, Delegating Skills, Customer Service...
... in Call Centres, Help Desks, Customer Complaints Departments... Learn about: Persuasion Skills, Delegating Skills, Customer Service...
-
I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
← | → see all
-
I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
← | → see all
-
I had a nice time and everything was super great and thanks for everything I had a great experience in all.
← | → see all
- Course
- Hammersmith
- Intermediate
- 1 Day
.... Contemporary CRM professionals who sell products or services, to consumers or businesses. Senior managers who realise that profitable customers are their company’s greatest asset and seek guidance to retain them. Those who wish to understand the CRM landscape that covers the vastness between operational... Learn about: Customer Relationship Management, Sales Marketing, Data integration...
-
I found the course very much involving and interesting to opt for. The trainer was great and presented the course very efficiently.
← | →
-
Acuity offers excellent packages with access to latest technology and smart and modern facilities. I had a very good experience.
← | →
- Course
- London
- Different dates available
... to gain customer satisfaction, understanding, and cooperation. In this course, you will learn methods for effective communications whether you are talking to customers to gather requirements, solve problems, or present solutions. In any field the first order of business is resolving customer enquires... Learn about: Customer Service Environment, Customer satisfaction, Customer Service...
... to gain customer satisfaction, understanding, and cooperation. In this course, you will learn methods for effective communications whether you are talking to customers to gather requirements, solve problems, or present solutions. In any field the first order of business is resolving customer enquires... Learn about: Customer Service Environment, Customer satisfaction, Customer Service...
-
I found the course very much involving and interesting to opt for. The trainer was great and presented the course very efficiently.
← | → see all
-
Acuity offers excellent packages with access to latest technology and smart and modern facilities. I had a very good experience.
← | → see all
- NVQ
- Folkestone
- Different dates available
- 1 Year
...Contact us for details. Duration: 1 year How is it delivered?: Part-time Option 4 Location: Off Campus Start date: Contact us for details. Duration... Learn about: Customer Relationship Management, Sales Training, Customer Retention Strategy...
-
Their staff was good and trainers were profesisonal. friendly and educated. As per my experience, their trainings were effective and engaging. I enjoyed every bit of the training. I had a nice time in all.
← | →
- Short course
- Londonand25 other venues
- Amman, Amsterdam, Barcelona, Brussels, Budapest, Copenhagen, Athens, Dubai, Frankfurt Am Main, İstanbul, Kuala Lumpur ...
- Different dates available
- 5 Days
...Emagister has now on its catalogue the Customer Service Excellence Course, which aims to give a new dimension to the customer service teams. The course strictly focuses on improving the skills and enhancing confidence of the delegates to boost business by converting prospects into customers... Learn about: Customer Service, Key Accounts and Customer Service, Customer Relationship Management...
...Emagister has now on its catalogue the Customer Service Excellence Course, which aims to give a new dimension to the customer service teams. The course strictly focuses on improving the skills and enhancing confidence of the delegates to boost business by converting prospects into customers... Learn about: Customer Service, Key Accounts and Customer Service, Customer Relationship Management...
-
Their staff was good and trainers were profesisonal. friendly and educated. As per my experience, their trainings were effective and engaging. I enjoyed every bit of the training. I had a nice time in all.
← | →
-
I did financial analyst course from here and worked really hard for the same. I am done with my exam and looking forward for a good job in the same. My experience was good as I did it on my own pace. Good experience above all.
← | →
-
Good process, customer skills were good, friendly experience and courses were challenging. I enjoyed my experience and thanks for everything. I had a nice time in all.
← | →
-
Satisfied.
← | →
- Short course
- Hammersmith
- Different dates available
- 2 Weeks
... and technologies deployed in database management and processing. You will learn to explain what the cloud is and be able to identify the potential opportunities and threats that cloud computing offers to organisations; recognise the primary benefits of information systems in organisations including the application... Learn about: Customer Relationship Management, Information Systems, Business Intelligence...
... and technologies deployed in database management and processing. You will learn to explain what the cloud is and be able to identify the potential opportunities and threats that cloud computing offers to organisations; recognise the primary benefits of information systems in organisations including the application... Learn about: Customer Relationship Management, Information Systems, Business Intelligence...
-
I did financial analyst course from here and worked really hard for the same. I am done with my exam and looking forward for a good job in the same. My experience was good as I did it on my own pace. Good experience above all.
← | → see all
-
Good process, customer skills were good, friendly experience and courses were challenging. I enjoyed my experience and thanks for everything. I had a nice time in all.
← | → see all
-
Satisfied.
← | → see all
- Course
- Online
- Beginner
- Different dates available
- 100h - 6 Months
...Comprising 5 Level 3 courses and 100 hours of online learning, this program is the best foundation for a career in service management. 6 REASONS TO ENROL IN THIS PROGRAM NOW! 1. You get a Management Certificate which is recognized worldwide. 2. You get real value for money (E-learning costs... Learn about: Customer Service, Customer Relationship Management, Service Management...