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Customer Relationship Management courses Birmingham
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors. Understand... Learn about: Customer relationship, Customer Retention, Customer satisfaction...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Service, Customer Manager, Customer Retention Strategy...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- October
...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer Service Skills, Customer Care, Customer Retention Strategy...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- March
...Timetable 09.30-10.00: Coffee and Introduction.What makes customer service amazing? 10.00-10.30: The essentials of advanced customer service and how... Learn about: Customer Retention Strategy, Public Sector, Customer Manager...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- March
...utilise this to your customers delight. How to develop an awareness of competitors and how to use this to improve your own service. Developing advanced communication skills... Learn about: Customer satisfaction, Customer Service Skills, Customer Manager...
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- September
- 2 Days
...buy How and when to use over 20 closing strategies The ability to handle difficult objections Improving Qualification The importance of effective... Learn about: Customer Service Skills, Objection Handling, Selling skills...
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- September
...This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate... Learn about: Customer Service Skills, Customer Manager, Selling skills...
Similar training online and classroom-based
- Course
- Online
- Intermediate
- 10h - 1 Year
..., analyse customer data, and personalise services. The modules focus on improving communication, problem-solving, complaint handling, and maintaining a professional customer journey across multiple channels. These are valuable skills that help businesses keep customers satisfied, increase loyalty... Learn about: Customer Relationship Management, Communication Training, Service Management...
- Course
- Distance Learning
- Advanced
- December
- 400h
...Certificate of achievement in Retail Customer Service Level 7. Additional CPD Accredited Retail Customer Service Certificate with 200 CPD points available with no extra study. The course comes with easy to understand e-learning study materials. Interested in becoming the next big retail superstar... Learn about: Customer relationship, Retail Team Leader, Quality Training...
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