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Customer Relationship Management courses Birmingham
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors. Understand... Learn about: Customer Retention, Customer Manager, Customer Relationship Management...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Retention Strategy, Customer relationship, Customer Service...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- October
...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer Service Skills, Customer Relationship Management, Customer satisfaction...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- March
...Timetable 09.30-10.00: Coffee and Introduction.What makes customer service amazing? 10.00-10.30: The essentials of advanced customer service and how... Learn about: Customer Care, Customer relationship, Customer Relationship Management...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- March
...utilise this to your customers delight. How to develop an awareness of competitors and how to use this to improve your own service. Developing advanced communication skills... Learn about: Customer relationship, Customer Retention Strategy, Customer Care...
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- September
- 2 Days
...buy How and when to use over 20 closing strategies The ability to handle difficult objections Improving Qualification The importance of effective... Learn about: Customer Service, Customer Service Skills, Customer Relationship Management...
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- September
...This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate... Learn about: Customer relationship, Customer Care, Communication Skills...
Similar training online and classroom-based
- Course
- Online
- Intermediate
- 6h - 1 Year
... complaints, responding to queries, and supporting customers in a friendly and efficient manner. The content is designed to strengthen your communication style, enhance your workplace performance, and prepare you for customer-facing roles in a wide range of industries. This online CPD course is ideal... Learn about: Customer Service, Communication Skills, Customer satisfaction...
- Course
- Online
- Beginner
- Different dates available
- 4h
...CRM (Customer Relationship Management) is an approach to managing all your company’s relationship and interactions with customers. CRM aims to improve the business relationships. The Certificate in Customer Relationship Management course will teach you the basics of CRM and CRM tools which helps... Learn about: Customer relationship, Customer Service, Customer Relationship Management...
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