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Customer Relationship Management courses Birmingham
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors. Understand... Learn about: Customer Care, Customer Relationship Management, Customer satisfaction...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer satisfaction, Customer Service, Customer Service Skills...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- October
...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer Relationship Management, Customer Service, Customer Care...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- March
...Timetable 09.30-10.00: Coffee and Introduction.What makes customer service amazing? 10.00-10.30: The essentials of advanced customer service and how... Learn about: Customer Relationship Management, Customer satisfaction, Customer Service...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- March
...utilise this to your customers delight. How to develop an awareness of competitors and how to use this to improve your own service. Developing advanced communication skills... Learn about: Tourism management, Customer satisfaction, Customer Service...
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- September
- 2 Days
...buy How and when to use over 20 closing strategies The ability to handle difficult objections Improving Qualification The importance of effective... Learn about: Selling skills, Customer Care, Objection Handling...
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- September
...This Advanced Telephone Prospecting course is totally practical and hands-on and includes live sales calls made by the tutor followed by genuine sales calls by each delegate... Learn about: Communication Skills, Sales Techniques, Selling skills...
Similar training online and classroom-based
- Course
- Online
- Intermediate
- 7h - 1 Year
... immediately in real-world customer-facing roles. The Customer Service Advisor course is ideal for those looking to enter customer service, improve workplace performance, or strengthen transferable communication skills. Whether you are new to the field or seeking to enhance existing experience... Learn about: Customer Service, Customer Relationship Management, Customer Service Skills...
- Course
- Online
- Beginner
- Different dates available
- 4h
...CRM (Customer Relationship Management) is an approach to managing all your company’s relationship and interactions with customers. CRM aims to improve the business relationships. The Certificate in Customer Relationship Management course will teach you the basics of CRM and CRM tools which helps... Learn about: Customer Relationship Management, Customer relationship, Product Selection...
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