Customer Service courses Nottinghamshire
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
...11:15 Coffee Break 11:15 - 12:45 Developing your Customer Care skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00... Learn about: Customer Retention, Customer Care, Customer satisfaction...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Advanced
- January
...examine which private businesses provide the best customer service and how that can be applied to the public sector. Advanced Customer Service for the Public Sector... Learn about: Customer Manager, Public Sector, Customer Service Skills...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Advanced
- January
...Understand the key elements of outstanding customer service. Recognise the huge role of product knowledge in advanced customer service skills and how... Learn about: Customer Service Skills, Customer Relationship Management, Customer Care...
- Course
- Mansfield
...the course normally lasts 18 months to two years. How will I be assessed? You are required to produce a portfolio of evidence on our online e-portfolio... Learn about: Customer Service...
- Course
- Nottingham
...2. Course description You will learn the importance of professional hospitality in the UK, customer service, the skills required to successfully with customers, developing ideas for menus and good and beverage preparation. You can expect real hands-on experience, whilst working with like minded... Learn about: Customer Service...
- Course
- Nottingham
- Different dates available
...This qualification is for those seeking a career in Office Administration or Customer Service, or mature learners returning to work and wishing to update their skills... Learn about: Skills and Training, Ms Office, Customer Service...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills... Learn about: Customer Manager, Customer Service Skills, Customer Care...
- Course
- Mansfield
...Assessments may include: Observations held in the working environment Reflective accounts Witness statements Activity based work books Work products Assessments... Learn about: Customer Service...
- Course
- Nottingham
...2. Course description You'll get to learn all about the travel, tourism and aviation industries and the skills that are needed within this industry. You'll cover areas such as customer service, planning visits, the UK travel and tourism industry, local geography and preparation for employment... Learn about: Travel Tourism, Customer Service, Aviation Training...
- Course
- Nottingham
- Different dates available
...will help you succeed on your course. These subjects help you develop confidence and are key employability skills that recruiting employers look... Learn about: Customer Service, Skills and Training...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- November
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course... Learn about: Customer Manager, Customer Relationship Management, Customer satisfaction...
- NVQ
- Mansfield
...As part of your apprenticeship you will cover the following: NVQ Level 2 in Customer Service (hospitality) Technical Certificate Level 2 in Hospitality... Learn about: Customer Service...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Customer Care, Customer relationship, Customer Service...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- October
...to look at the importance of visual communication and again specifically from the customer's point of view. How well signposted is their dealer... Learn about: Customer Service, Customer Service Skills, Customer relationship...
- Course
- Nottingham
- Different dates available
...If you are customer- focused and have the energy and drive to work in the exciting Hospitality industry this Level 1 Diploma will suit you. English... Learn about: Skills and Training, Customer Service...
- Short course
- Nottinghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- February
- 2 Days
...(It is highly likely that in a facilitated event conflict will occur between individuals and/or groups. This session looks at typical sources of conflict... Learn about: Customer Manager, Customer relationship, Customer Service Skills...
- Short course
- Nottinghamand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, London
- Intermediate
- 2 Days
...styles highlights the most appropriate strategies for each individual. The ability to identify your strengths and weaknesses Understand why customers don't... Learn about: Customer satisfaction, Objection Handling, Customer relationship...
- Short course
- Nottinghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
- 1 Day
...Maintaining direction and monitoring progress 7. Handling difficult people and situations 8. When to bring in senior stakeholders to ensure order and momentum... Learn about: Time management, Facilitation Skills, Customer Relationship Management...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- May
- 1 Day
...for evaluating excellent customer service on the telephone) 15:15 – 16:00 Creation of our 10 top tips for our business for both telephone and email... Learn about: Customer Service, Telephone answering, Communication design...
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