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Customer Service courses Nottinghamshire
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
...11:15 Coffee Break 11:15 - 12:45 Developing your Customer Care skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00... Learn about: Customer Care, Customer Service Skills, Customer Relationship Management...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Advanced
- January
...examine which private businesses provide the best customer service and how that can be applied to the public sector. Advanced Customer Service for the Public Sector... Learn about: Customer Manager, Customer Relationship Management, Customer Retention Strategy...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Advanced
- January
...Understand the key elements of outstanding customer service. Recognise the huge role of product knowledge in advanced customer service skills and how... Learn about: Tourism management, Customer Relationship Management, Customer Service Skills...
- Course
- Mansfield
...the course normally lasts 18 months to two years. How will I be assessed? You are required to produce a portfolio of evidence on our online e-portfolio... Learn about: Customer Service...
- Course
- Nottingham
- Different dates available
...will help you succeed on your course. These subjects help you develop confidence and are key employability skills that recruiting employers look... Learn about: Skills and Training, Customer Service...
- Short course
- Nottinghamand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, London
- Intermediate
- 2 Days
...styles highlights the most appropriate strategies for each individual. The ability to identify your strengths and weaknesses Understand why customers don't... Learn about: Customer Manager, Objection Handling, Sales Training...
- Short course
- Nottinghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- February
- 2 Days
...(It is highly likely that in a facilitated event conflict will occur between individuals and/or groups. This session looks at typical sources of conflict... Learn about: Facilitation Skills, Customer Manager, Customer Care...
- NVQ
- Mansfield
...As part of your apprenticeship you will cover the following: NVQ Level 2 in Customer Service (hospitality) Technical Certificate Level 2 in Hospitality... Learn about: Customer Service...
- Course
- Nottingham
- Different dates available
...If you are customer- focused and have the energy and drive to work in the exciting Hospitality industry this Level 1 Diploma will suit you. English... Learn about: Customer Service, Skills and Training...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills... Learn about: Customer satisfaction, Customer Service, Customer Retention...
- Course
- Mansfield
...Assessments may include: Observations held in the working environment Reflective accounts Witness statements Activity based work books Work products Assessments... Learn about: Customer Service...
- Course
- Nottingham
- Different dates available
...This qualification is for those seeking a career in Office Administration or Customer Service, or mature learners returning to work and wishing to update their skills... Learn about: Customer Service, Skills and Training, Ms Office...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- November
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course... Learn about: Customer Manager, Customer Care, Customer Service Skills...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops... Learn about: Customer Retention, Customer satisfaction, Customer Service...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- October
...to look at the importance of visual communication and again specifically from the customer's point of view. How well signposted is their dealer... Learn about: Customer Service Skills, Communication Training, Customer Care...
- Short course
- Nottinghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- January
- 1 Day
...Maintaining direction and monitoring progress 7. Handling difficult people and situations 8. When to bring in senior stakeholders to ensure order and momentum... Learn about: Customer Care, Facilitation Skills, Sales Training...
- Short course
- Nottinghamand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- May
- 1 Day
...for evaluating excellent customer service on the telephone) 15:15 – 16:00 Creation of our 10 top tips for our business for both telephone and email... Learn about: Communication Skills, Telephone answering, Communication design...
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