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Distance and online learning Customer Service courses
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
- Virtual classes
- Online campus
- Delivery of study materials
- Support service
... knowledge employers value and helps learners stand out in the competitive customer service sector. The course is delivered online, making it flexible, accessible, and suitable for learners of all levels... Learn about: Customer Service, Customer relationship, Stress Management...
- Course
- Online
- Different dates available
.... Develop an advanced set of skills and hone knowledge that can be applied in any sector or organisation type. With this course you will gain a valuable understanding of a range of technical skills and behaviours in communicating with customers, resolving customer service problems and supporting service... Learn about: Customer Service, Customer Service Skills...
- Course
- Online
- Different dates available
- 14h
... field. Customer service is the key to success in any business. It is widely acknowledged that customer service can make or break the success of a business. If you need to improve your customer service skills, then this course will help you with that significantly. You will know how your attitude affects... Learn about: Service Management, Service outsourcing sales, Service Operations...
- NVQ
- Online
- Different dates available
- 1 Year
- Virtual classes
- Online campus
- Support service
- Delivery of study materials
...The Office Admin and Customer Service Diploma is designed to prepare you for an exciting career in office administration by increasing your skill level in computer applications, public speaking, interpersonal relations, and information management. In addition to skill development, employment... Learn about: MS Excel, Office IT, Customer Service...
- NVQ
- Online
- Different dates available
- 18 Months
- Virtual classes
- Support service
- Online campus
- Delivery of study materials
... customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information... Learn about: Customer Service, Managing situations, Problem Solving...
- Training
- Online
- Intermediate
- 1 Day
...This 1 Day workshop is designed around the PROUD Principle® which builds into a set of key principles in achieving excellent customer service. The PROUD Principle® can be applied to any customer situation in any sector, discipline, or profession; it crosses over easily from business to personal use... Learn about: Communication Skills, Customer satisfaction, Positive Behaviour...
- Course
- Online
- Intermediate
- 6h - 1 Year
- Online campus
... customer value, making it an essential skill across sectors such as healthcare, hospitality, retail, finance, and public services. This course explores core Lean concepts, tools, and methodologies tailored specifically to service operations rather than manufacturing. Learners will gain insight into process... Learn about: Lean Management, Quality management, Service Management...
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Very professional staff, easy to use interface. I got much more information that i needed to complete the course.
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Studying from home is the best. The only complaint is the delay replying emails although at times some trainers were super fast. Friendly, helpful staff were always willing to help with any concerns I had.
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Amazing support - easy layout and understanding of modules to complete- quick assessment feedback - good experience. I would recommend it for sure.
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- Course
- Online
- Different dates available
- 18 Months
...As more basic customer service processes become automated, team leaders and workers within this field are now required to provide engaging service whist dealing with more complex customer situations. The BSB30215 Certificate III in Customer Engagement helps build key skills in this... Learn about: Customer Service...
...As more basic customer service processes become automated, team leaders and workers within this field are now required to provide engaging service whist dealing with more complex customer situations. The BSB30215 Certificate III in Customer Engagement helps build key skills in this... Learn about: Customer Service...
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Very professional staff, easy to use interface. I got much more information that i needed to complete the course.
← | → see all
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Studying from home is the best. The only complaint is the delay replying emails although at times some trainers were super fast. Friendly, helpful staff were always willing to help with any concerns I had.
← | → see all
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Amazing support - easy layout and understanding of modules to complete- quick assessment feedback - good experience. I would recommend it for sure.
← | → see all
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I booked two courses with John academy and did really like it, as they are perfect for refreshing your knowledge!
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- Course
- Online
- Intermediate
- Different dates available
- 15h
...of the business and learn how to provide top customer service. Businessmen, entrepreneurs or professionals that need to know about office management... Learn about: Office IT, Team Training, Management Operations...
...of the business and learn how to provide top customer service. Businessmen, entrepreneurs or professionals that need to know about office management... Learn about: Office IT, Team Training, Management Operations...
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I booked two courses with John academy and did really like it, as they are perfect for refreshing your knowledge!
← | →
- Course
- Online
- Intermediate
- Different dates available
- 12h
... demand for individuals proficient in customer service and satisfaction, skills that are often scarce, we have developed a comprehensive course. This initiative aims to empower human resources with exceptional customer support capabilities and furnish business owners/managers with essential knowledge... Learn about: Customer Service Skills, Customer satisfaction, Customer Care...
- Course
- Online
- Intermediate
- 4h - 1 Year
- Online campus
..., communication skills, data management, and customer retention techniques. Learners will discover how CRM supports growth, loyalty, and repeat business, while helping organisations improve satisfaction and competitive advantage. This online programme is ideal for anyone interested in customer relationships... Learn about: Customer satisfaction, Customer Service, Service Management...
- Course
- Online
- Intermediate
- Different dates available
- Delivery of study materials
- Online campus
- Virtual classes
- Support service
...12:00 – 12:45 Our 10 top tips for our business. What are we going to stop doing, keep doing and start doing from tomorrow... Learn about: Service levels, Customer Experience, Email skills...
- Training
- Online
- Beginner
- Different dates available
- 3h
...Better customer care may be that difference causing customers to choose you above other suppliers offering the same products or services. Completing... Learn about: Customer Care, Customer Service, Customer satisfaction...
- Course
- Online
- Intermediate
- Different dates available
- 200h
...Course Benefits Full Tutor Support Self paced, no fixed schedules Available to students anywhere in the world... Learn about: Customer Service Skills, Sales Training, Sales Techniques...
- Course
- Online
- Intermediate
- 4h - 1 Year
- Online campus
... tools. Delivered online with flexible study, this Level 4 CRM Diploma allows learners to complete each module at their own pace. It is suitable for both newcomers and experienced professionals looking to enhance their knowledge. On completion, learners will have the confidence to support customer-facing... Learn about: Customer Relationship Management, Customer Service, Customer Service Skills...
- Short course
- Online
- Intermediate
- Different dates available
- 1 Day
- Delivery of study materials
- Support service
- Virtual classes
- Online campus
...increases customer loyalty. Delegates will be come experts in delivering excellent customer service levels on the phone and ensure their email skills are highly professional... Learn about: Customer Service...
- Course
- Distance Learning
- Advanced
- January
- 330h
- Online campus
..., or takes their business to a competitor. Successful retail managers are those who understand the importance of not just meeting, but exceeding the expectations of every customer. By mastering the art of effective retail management, you immediately gain access to a rich and diverse pool of career... Learn about: Logistics strategy, Customer Services, Communication Training...
- Course
- Online
- Different dates available
- 38h
...Minute Taking tips Other Secretarial Roles and Responsibilities Working with Your Manager Administrative Soft Skills Effective Time Management Tools... Learn about: Proof Reading, Customer Service, IT Law...
- Course
- Online
- Different dates available
...Yahoo is a very popular Web site but, with strong competition for products and services coming from others like Google and Facebook, Yahoo as an organisation faces severe challenges in being more competitive in the advertising market. In this free online course Sue Decker, the CEO of Yahoo... Learn about: Customer Service, Customer satisfaction, Customer Manager...
- Course
- Online
- Different dates available
- 28h
...– Tools of the Trade (I) Module Seven – Tools of the Trade (II) Module Eight – Being an Effective Gatekeeper Module Nine – Organizational Skills Module... Learn about: Ms Office, Office IT, Customer Service...
- Training
- Online
- Intermediate
- Different dates available
- 3h - 3 Months
- Delivery of study materials
- Support service
- Online campus
- Virtual classes
...Quality customer service is the backbone of any sized business operation. It can mean even more for small business owners and sole traders where competition is high from other similar service providers. The questions is, how can unforgettable customer service be part of your point of difference... Learn about: Customer Service...
- Course
- Online
- Intermediate
- Different dates available
- Support service
- Virtual classes
- Online campus
...This online certificate provides learners with strategies, approaches, and techniques to enhance client relations and enable customer service excellence. Graduates of the program will have the tools necessary to build a quality service delivery team and develop positive lasting relationships... Learn about: Management Principles, Client Loyalty, Corporate Service Culture...
- Short course
- Online
- Intermediate
- Different dates available
- 1h - 1 Day
- Online campus
...Problem solving is not a chance process. This course will show the learner Structured Problem Solving is a team based and disciplined approach to Permanent Problem Resolution... Learn about: Six Sigma, Problem Solving, Continuous Improvement...