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Distance and online learning Customer Service Skills courses
- Course
- Online
- Beginner
- Different dates available
...We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email... Learn about: Speaking Like a Star, Call Centre, Bench marking...
- Course
- Online
- Different dates available
... to be included in your business. This is a series of discussions about administrative and customer service support. You will then learn how large-scale organisations are managed. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service... Learn about: Microsoft Office, Communication Training, Verbal Communication...
- Course
- Online
- Intermediate
- Different dates available
... in an effective and beneficial manner. Key topics include; the process of listening to, questioning and confirming customers’ needs, the fundamentals of creating customer-focused environments , development of a customer service strategy , techniques for building long-term customer relations, techniques... Learn about: Customer Manager, Customer Retention Strategy, Customer Retention...
- NVQ
- Online
- Different dates available
- 12 Months
- Support service
- Delivery of study materials
- Virtual classes
- Online campus
...differ Tailor your approach to meet various customers Understand the use of gestures and body language when dealing with clients Identify key aspects... Learn about: Customer Care, Customer Service Skills, Customer Retention Strategy...
- Short course
- Online
- Intermediate
- 1 Day
...When does the Code apply and to whom? Identifying those covered by the Code now and in the future – the COCON 1.1.2 list The trigger dates for different... Learn about: Customer Relationship Management, Customer Manager, Compliance Management...
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I chose BOLC’s courses for my small customer service team of four and have been delighted with the quality of the content. Affordable, flexible and the overall service package was top notch. I’d recommend them to anyone.
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- Course
- Online
- Intermediate
- Different dates available
- 48 Weeks
... for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills... Learn about: Customer Manager Course, Customer Service Skills, Customer Manager...
... for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills... Learn about: Customer Manager Course, Customer Service Skills, Customer Manager...
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I chose BOLC’s courses for my small customer service team of four and have been delighted with the quality of the content. Affordable, flexible and the overall service package was top notch. I’d recommend them to anyone.
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Ol
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- Course
- Online
- September
- 4 Days
...This City & Guilds accredited course enables individuals to develop appropriate knowledge, understanding of the principles and delivery of effective customer service and enables the learners to develop and apply the practical skills required to support the customer service environment. Covering... Learn about: Customer Service Skills, Customer Service, Increasing digitalised communications...
...This City & Guilds accredited course enables individuals to develop appropriate knowledge, understanding of the principles and delivery of effective customer service and enables the learners to develop and apply the practical skills required to support the customer service environment. Covering... Learn about: Customer Service Skills, Customer Service, Increasing digitalised communications...
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Ol
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- Training
- Online
- Intermediate
- Different dates available
- Virtual classes
- Online campus
- Support service
- Delivery of study materials
... are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding... Learn about: Customer Needs, Customer Care, Customer Manager...
- Course
- Online
- Intermediate
- Different dates available
- 2 Days
- Support service
- Delivery of study materials
- Online campus
- Virtual classes
...Measure it The sixth critical element: Reinforce... Learn about: Sales Training, Improve Communication, Customer Service Skills...
- Course
- Online
- Different dates available
...Certification Course “Becoming the customer service SUPERSTAR “ is a simple personal development course with realistic tips and techniques on how you can improve your customer service and customer experience that you offer and also enhance your customer service skills. It discusses the topics... Learn about: Sales Training, Service Management, Customer Service Skills...
- Course
- Online
- January
...Demonstrate a customer service approach -Understand how your own behavior affects the behavior of others -Demonstrate confidence and skill as a problem solver... Learn about: Relationship Building, Telephone answering, Setting Goals...
- Course
- Online
- Beginner
- Different dates available
...Do you want to improve your customer service skills & want to make your customers happy? Do you want to exceed customer expectations and want to create clients who spread words about your business? If yes, then enroll now and benefit from this course. This Customer Service course teaches the basics... Learn about: Customer Service Skills, Customer Retention, Customer database...
- Course
- Online
- Intermediate
- Different dates available
...Course Benefits Full Tutor Support Self paced, no fixed schedules Available to students anywhere in the world... Learn about: Call Centre, Customer Care, Customer care operatives...
- NVQ
- Online
- Different dates available
- 12 Months
- Delivery of study materials
- Support service
- Online campus
- Virtual classes
...principles of conflict management This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish. Assessments... Learn about: Customer Service Delivery, Customer Service, Customer Manager...
- Course
- Online
- Different dates available
... DiplomaThis information packed course gives you the skills you need to provide your clients with a higher level of service, whether you are dealing with them face to face, over the phone or online... Learn about: Online Course, Customer Manager, Customer Service Skills...
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I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
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- Course
- Online
- Intermediate
- Different dates available
... customer service skills. Customer Service Course Online, help your staff develop appropriate customer service skills. The customer service skills learnt on this Customer Service Certificate, can be effectively applied to a wide range of roles and industries and enable the course participants to manage... Learn about: Customer Service, Customer satisfaction, Communication Training...
... customer service skills. Customer Service Course Online, help your staff develop appropriate customer service skills. The customer service skills learnt on this Customer Service Certificate, can be effectively applied to a wide range of roles and industries and enable the course participants to manage... Learn about: Customer Service, Customer satisfaction, Communication Training...
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I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
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- Course
- Distance Learning
- Intermediate
- Different dates available
- 12 Months
... customer requirements in a professional, effective, and efficient manner. This is an increasingly competitive world and there are many organisations, which on the face of it offer potential customers the same products or services. The organisations that understand the importance of customers and... Learn about: Verbal Skills, Communication Skills, Customer satisfaction...
- Course
- Online
- Intermediate
- Different dates available
- Delivery of study materials
- Virtual classes
- Online campus
- Support service
... mile to provide excellent customer service... Learn about: Customer Retention, Customer Manager, Customer Service Skills...
- Course
- Online
- Intermediate
- Different dates available
- Online campus
- Support service
- Virtual classes
- Delivery of study materials
...on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service... Learn about: Customer Retention Strategy, Customer Service, Customer Service Skills...
- Training
- Online
- Intermediate
- 1 Day
...$$$ Save a Fortune in advertising dollars! $$$ Get more referrals! $$$ Retain existing customers! $$$ Solve problems fast! Learn how to create an outstanding... Learn about: Business Risk, HR Training, Customer Service Skills...
- Short course
- Online
- October
...business in terms of maximising profit and ensuring they have a good customer service approach in place. It comprises of 6 accredited and intensive course bundle... Learn about: Managing Conflict, Customer Service Skills, Customer Relationship Management...
- Course
- Online
- Different dates available
...is available in several learning styles: • Fully online • Online assessment – work through workbook and submit answers online • Paper based – complete... Learn about: Customer relationship, Customer Care, Customer Service Skills...
- Course
- Online
- February
...Recognise who the customers are and what they are looking for. -Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage... Learn about: Listening Skills, Customer relationship, Speaking Skills...