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Distance and online learning Customer Service Skills courses
- Course
- Online
- Different dates available
.... The modules on this course have been designed by the industry experts and by undertaking this course you will get to acquire appropriate customer service skills and effective ways for improvements as well. Learners will likewise learn phone etiquette, how to work in a group effectively, manage time and... Learn about: Customer Service Skills, Customer Service...
- Course
- Online
- Beginner
- Different dates available
- 125h
... and additional supporting material are all included in the course fee. The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule... Learn about: Customer Service Skills, Service reports and dashboards, Service level management...
- Course
- Online
- Different dates available
... to customersThis Advanced Diploma in Customer Service aims to teach the necessary requirements of those working in a business who work closely with clients so that the care they provide is to the highest standard. It is also for learners whose job role requires them to deliver continually improving service... Learn about: Customer Service Skills, Customer Service...
- NVQ
- Online
- Different dates available
- 240h - 12 Months
- Support service
- Online campus
- Delivery of study materials
- Virtual classes
...principles of conflict management This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish. Assessments... Learn about: Customer Service Skills, Customer Retention, Customer Service Delivery...
- Course
- Online
- Intermediate
- 6h - 1 Year
- Online campus
...The Phone-Based Customer Service course provides essential training for anyone looking to deliver confident, courteous, and effective service over the phone. This programme covers the key principles of professional communication, active listening, call handling, problem-solving, and maintaining... Learn about: Problem Solving, Customer Service Skills, Customer Service...
- Short course
- Online
- Beginner
- Different dates available
- 25h - 5 Days
- Virtual classes
...This course is a superb entry level fast track course for those wishing to add an extra skill to their CV. Here at the Spiritual Studio we offer a fantastic 1 week fast track introductory course to learning how to be a psychic tarot telephone agent. The psychic telephone industry is one of the... Learn about: Social Networking, Telephone answering, Business Studies...
- Short course
- Online
- Intermediate
- 2h - 1 Day
...When does the Code apply and to whom? Identifying those covered by the Code now and in the future – the COCON 1.1.2 list The trigger dates for different... Learn about: Customer relationship, Regulation Financial, Customer Care...
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I have almost completed the course and really experience a good journey. The support services are one of the best services in Hudson.
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- Course
- Online
- Intermediate
- Different dates available
- 6h - 1 Month
- Online campus
- Support service
- Virtual classes
- Delivery of study materials
... department provides the knowledge, necessary tools, training, administrative services, coaching, legal and management advice, and talent management oversight that the rest of the organization needs for successful operation. HR functions are also performed by line managers who are directly responsible... Learn about: Customer Care, Service Management, Customer Service Skills...
... department provides the knowledge, necessary tools, training, administrative services, coaching, legal and management advice, and talent management oversight that the rest of the organization needs for successful operation. HR functions are also performed by line managers who are directly responsible... Learn about: Customer Care, Service Management, Customer Service Skills...
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I have almost completed the course and really experience a good journey. The support services are one of the best services in Hudson.
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- Course
- Online
- Intermediate
- 7h - 1 Year
- Online campus
..., this course supports professional development and helps build confidence in delivering consistent, high-quality customer service... Learn about: Customer Service, Communication Training, Customer Service Skills...
- Course
- Online
- Different dates available
- 2 Weeks
- Delivery of study materials
- Personal tutor
- Virtual classes
- Online campus
- Support service
...The Customer Service Skills course is a training course for customer support and services employees to help them develop an effective and efficient mechanism of solving customer’s issues. The course is focused on the skills needed to provide customer support, the right attitude, case handling... Learn about: Customer Service, Customer Service Skills, Internal Customers...
- Course
- Online
- Different dates available
...to test the students knowledge on all material trained within a series of courses. Students have the ability to retake any final exam as many times... Learn about: Nderstanding customer service, Certificate of Completion, Focusing on the customer...
- Course
- Online
- Intermediate
- Different dates available
- 31h
- Delivery of study materials
- Online campus
- Virtual classes
- Support service
... Skills Training will help you strategize to succeed as a customer service provider. This will result in having good relationships with your customers who are essential to make your business grow and develop... Learn about: Customer Service Checklist, Positive Thinking, Personal Development...
- Course
- Online
- Intermediate
- 7h - 1 Year
- Online campus
... consistent patient-centred service. The training also highlights the importance of teamwork, ethical behaviour, and maintaining service standards within healthcare settings. By completing this course, learners will build confidence in handling patient interactions, supporting positive patient journeys... Learn about: Skills Communication, Verbal Communication, Customer Care...
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I chose BOLC’s courses for my small customer service team of four and have been delighted with the quality of the content. Affordable, flexible and the overall service package was top notch. I’d recommend them to anyone.
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- Course
- Online
- Intermediate
- Different dates available
- 48 Weeks
... for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills... Learn about: Difficult People, Customer Service Skills, Communication Skills...
... for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills... Learn about: Difficult People, Customer Service Skills, Communication Skills...
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I chose BOLC’s courses for my small customer service team of four and have been delighted with the quality of the content. Affordable, flexible and the overall service package was top notch. I’d recommend them to anyone.
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Much obliged for this caourse. Exceptionally comprhensive knowledge and I delighted in it alot. Much obliged for the testament.
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- Short course
- Online
- Different dates available
- 12 Months
...One receiving your request about this course, a member of our friendly team will send you all the details about the course and help answer any questions you may... Learn about: Customer Care, Customer Service Skills, Customer Service...
...One receiving your request about this course, a member of our friendly team will send you all the details about the course and help answer any questions you may... Learn about: Customer Care, Customer Service Skills, Customer Service...
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Much obliged for this caourse. Exceptionally comprhensive knowledge and I delighted in it alot. Much obliged for the testament.
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- Course
- Online
- September
- 4 Days
...This City & Guilds accredited course enables individuals to develop appropriate knowledge, understanding of the principles and delivery of effective customer service and enables the learners to develop and apply the practical skills required to support the customer service environment. Covering... Learn about: Customer Service Skills, Customer satisfaction, Relationship Building...
...This City & Guilds accredited course enables individuals to develop appropriate knowledge, understanding of the principles and delivery of effective customer service and enables the learners to develop and apply the practical skills required to support the customer service environment. Covering... Learn about: Customer Service Skills, Customer satisfaction, Relationship Building...
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- Course
- Online
- Intermediate
- 1h - 1 Year
- Online campus
..., and building long-term customer relationships. Learners will gain practical strategies to increase customer satisfaction, loyalty, and retention, making them valuable assets to any organisation. Through a structured, self-paced learning format, this course equips participants with the knowledge to respond... Learn about: Customers & Suppliers, Customer Service Skills, Customer Service...
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I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
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- Course
- Online
- Intermediate
- Different dates available
- 206h
... customer service skills. Customer Service Course Online, help your staff develop appropriate customer service skills. The customer service skills learnt on this Customer Service Certificate, can be effectively applied to a wide range of roles and industries and enable the course participants to manage... Learn about: Customer Manager, Diploma in Customer Service (Level 4), Customer Manager Course...
... customer service skills. Customer Service Course Online, help your staff develop appropriate customer service skills. The customer service skills learnt on this Customer Service Certificate, can be effectively applied to a wide range of roles and industries and enable the course participants to manage... Learn about: Customer Manager, Diploma in Customer Service (Level 4), Customer Manager Course...
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I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
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- Training
- Online
- Intermediate
- Different dates available
- Online campus
- Virtual classes
- Support service
- Delivery of study materials
... are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding... Learn about: Customer Manager, Customer Care, Communication Skills...
- Course
- Online
- February
...Recognise who the customers are and what they are looking for. -Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage... Learn about: Sales Training, Customer Retention Strategy, Team Leader...
- Course
- Online
- Intermediate
- 4h - 1 Quarter
- Online campus
... this course, learners will develop commercially relevant expertise that supports career progression, enhances employability, and adds measurable value to any customer-facing role. The course is delivered online, allowing flexible study while building industry-aligned customer success knowledge... Learn about: Customer Service, Communication Training, Customer Retention...
- Course
- Online
- Intermediate
- Different dates available
- 2 Days
- Online campus
- Support service
- Delivery of study materials
- Virtual classes
...Measure it The sixth critical element: Reinforce... Learn about: Customer Care, Sales Training, Negotiation Skills...
- Course
- Online
- Different dates available
...Certification Course “Becoming the customer service SUPERSTAR “ is a simple personal development course with realistic tips and techniques on how you can improve your customer service and customer experience that you offer and also enhance your customer service skills. It discusses the topics... Learn about: Sales Techniques, Customer Service Skills, Confidence Training...