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Free customer service courses
- Course
- Online
- Different dates available
- 107h
... Service Introduction To Customer Service The Power of Positive Thinking in Customer Service Types of Difficult Customers and How to Help them How to... Learn about: MS Excel, Office IT, Ms Office...
- Course
- Online
- Intermediate
- Different dates available
- 42h
... Tasks Customer Service Role Introduction To Customer Service The Power of Positive Thinking in Customer Service Types of Difficult Customers and... Learn about: Customer Service, Legal Secretary, Minute Taking...
- Course
- Online
- Intermediate
- 6h - 1 Year
... improvement, value stream mapping, continuous improvement, and performance measurement, all within a service industry context. Emphasis is placed on identifying inefficiencies, improving workflows, and supporting a culture of continuous improvement. By studying this course, learners will develop problem... Learn about: Quality management, Customer Service, Service Management...
- NVQ
- Doncaster
...The OCR Level 2 NVQ in Customer Service is primarily aimed at candidates who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing...
- Course
- London
- 1 Year
...Develop Own Retail Customer Service Skills. Contribute To The Delivery Of Retail Customer Service Standards. Deliver Reliable Retail Customer Service Skills. Resolve Retail Customer Service Problems. Support Retail Customer Service Improvements. Delivering Excellent Customer Service. Meeting...
- Vocational qualification
- Luton
- 1 Day
...Enables understanding of the importance of good customer service in all sectors of industry; identify organisational needs and expectations for service levels delivered in all businesses. Presenting a professional image, communication skills and complaint handling. Multi-choice examination at...
- Vocational qualification
- Ramsgate
- Different dates available
...This course is suitable for anyone, with an initial interest in Hairdressing as a career, who does not have the recognised attainment for Level 1 or who requires additional support. The Diploma in Salon Services is suitable for those wishing to enter the Hairdressing industry to learn basic skills... Learn about: Basic Skills...
- Vocational qualification
- Broadstairs
- Different dates available
...This course is suitable for anyone, with an initial interest in Hairdressing as a career, who does not have the recognised attainment for Level 1 or who requires additional support. The Diploma in Salon Services is suitable for those wishing to enter the Hairdressing industry to learn basic skills... Learn about: Hair Removal, Hair extension, Basic Skills...
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Very professional staff, easy to use interface. I got much more information that i needed to complete the course.
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Studying from home is the best. The only complaint is the delay replying emails although at times some trainers were super fast. Friendly, helpful staff were always willing to help with any concerns I had.
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Amazing support - easy layout and understanding of modules to complete- quick assessment feedback - good experience. I would recommend it for sure.
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- Course
- Online
- Different dates available
- 18 Months
... service roles are in demand across a whole spectrum of industries and workplaces, including banking and finance, travel and retail, contact centres, help desks, reception, front of business and counter service... Learn about: Customer Service...
... service roles are in demand across a whole spectrum of industries and workplaces, including banking and finance, travel and retail, contact centres, help desks, reception, front of business and counter service... Learn about: Customer Service...
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Very professional staff, easy to use interface. I got much more information that i needed to complete the course.
← | → see all
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Studying from home is the best. The only complaint is the delay replying emails although at times some trainers were super fast. Friendly, helpful staff were always willing to help with any concerns I had.
← | → see all
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Amazing support - easy layout and understanding of modules to complete- quick assessment feedback - good experience. I would recommend it for sure.
← | → see all
- Course
- Online
- Intermediate
- 4h - 1 Year
...The Diploma in Customer Relationship Management (Level 4) provides learners with the knowledge, strategies, and tools needed to build strong, lasting customer relationships in any business environment. The course explores key CRM principles, customer experience strategy, service excellence... Learn about: Customer relationship, Customer Relationship Management, Customer Retention...
- Course
- Chichester
...The nationally accredited Certificate in Customer Service covers topics fundamental to the delivery of excellent customer service. The course helps to increase awareness of understanding and meeting customers’ needs, giving a great customer experience, learning from feedback and promoting products... Learn about: Customer Service...
- NVQ
- Chester
...Suitable for: People working in any organisation that deals directly with customers...
- Vocational qualification
- (Romford)
- 1 Year
... Communicate with customers by telephone and email · Unit 05 Deliver excellent customer service in the... Learn about: Customer Service...
- Course
- Online
- Intermediate
- 4h - 1 Year
... tools. Delivered online with flexible study, this Level 4 CRM Diploma allows learners to complete each module at their own pace. It is suitable for both newcomers and experienced professionals looking to enhance their knowledge. On completion, learners will have the confidence to support customer-facing... Learn about: Customer Relationship Management, Customer Service Skills, Customer relationship...
- Course
- Leicester
- Different dates available
...This is a distance learning course for people aged 19 and over that covers customer service within the health and social care sector has never before had a qualification specifically related just to that. This course will open up learners awareness to just how important it is to see the patient... Learn about: Customer Service, Health and Social Care...
- NVQ
- Luton
...Customer servicing including hairdressing, development of basic colouring, cutting, styling and finishing techniques in preparation for NVQ level 2 communication, Health & Safety, Portfolio of evidence file...
- Course
- Online
- Different dates available
- 6 Months
...Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential customers. It uses data analysis about customers' history with a company and to improve business relationships with customers, specifically focusing on customer retention... Learn about: Demand relative to capacity, Consumer Behavior, Customer perceptions...
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
- 2 Days
...(Participants apply the lessons learned so far to conduct a simulated facilitated event based on there own real world situations.) 15:30 - 16:00 Managing Conflict... Learn about: Customer Care, Customer Service Skills, Customer Relationship Management...
- Vocational qualification
- Isle of Wight
- Different dates available
...Part Time The Certificate in Customer Service Knowledge is the ideal programme for individuals looking to develop their understanding of the importance of excellent customer service. This nationally accredited qualification is designed to provide individuals with knowledge that is fundamental... Learn about: Part Time, Customer Service...
- A Level
- Ashington
- Different dates available
...What will I study on the course? The award consists of 4 units: * Cultural awareness * The role of a customer service representative in welcoming... Learn about: Travel Tourism, Travel and Tourism, Customer Service...
- NVQ
- London
- 1 Year
... will also be studying the Customer Service NVQ Level 1 qualification, which is fully integrated into your NCFE course...
- A Level
- Leeds
- Different dates available
...The aim of the Customer Services Apprenticeship framework is to provide employers in the public, private and not-for-profit sectors with a workforce that has high levels of customer service skills. By developing the knowledge and competencies required, Customer Service apprentices will be... Learn about: Customer Service...
- A Level
- Leeds
- Different dates available
...The aim of this apprenticeship framework is to provide employers in the public, private and not-for-profit sectors with a workforce that has high levels of customer service skills. By developing the knowledge and competencies required, customer service apprentices will be able to contribute... Learn about: Customer Service...