Government Funded Customer Service courses

...rights of individuals and the responsibility of a company or institution Why conflict can occur between individuals exercising their rights and how... Learn about: HR Practices, Customer Service, Equal Opportunities...

... and visitors. You will also investigate the qualities that make an effective customer service representative and the sources of information which can help you to answer the questions and queries of tourists and visitors... Learn about: Customer Service...

... in a team · Manage or support equality of opportunity, diversity and inclusion Group E · Organise the delivery of reliable customer service · Improve... Learn about: Customer Service, Team Training...

.... Comply with health and safety procedures in a contact centre OPTIONAL UNITS FROM A SELECTION INCLUDING Supervise customer service activities in a contact... Learn about: Customer Service...

...You will be an experienced practitioner who works directly with clients disseminating information, advice, guidance and formal advocacy. You will: have managerial or training responsibilities be a creator of information, advice and guidance within the service/practice be dynamic in your dealings... Learn about: Customer Service...

... interactions with advice and guidance clients Manage personal caseload Evaluate and develop own contribution to the service Operate within networks Understand... Learn about: Management of Risk, Organisational Change, Quality auditing...

...electronically Making & receiving calls Provision of portfolio and assistance with evidence collection Onsite assessment/observation of each candidate... Learn about: Administration System, Customer Service, Call Handling...

... and organisational effectiveness; health and safety in ICT and contact centres; customer care; interpersonal... Learn about: Customer Care, Relationship Marketing, Team Training...

..., you will cover the principles of supervising customer service performance in the hospitality, leisure, travel and tourism industry... Learn about: Customer Service, Team Training...

... of, and spot the signs of Child Sexual Exploitation. We look at how to maintain a healthy lifestyle as well as the best practices of how to treat your customers... Learn about: First Aid, Customer Service, Disability Awareness...

... effectiveness in a contact centre Optional units from a selection including: Supervise customer service activities in a contact centre Lead direct sales activities in a contact centre team Handling objections and closing sales Communicate information to customers through a contact centre Plan, allocate... Learn about: Sales Training, Customer Service, Team Training...

... and organisational effectiveness; health and safety in ICT and contact centres; customer care; interpersonal... Learn about: Relationship Marketing, Customer Care, Customer Retention...

...This course will help you develop an understanding of how businesses work, how they are organised and how they control their money You will cover working in business, retail and administration, customer service and financial management... Learn about: Customer Service, IT Management, Retail Marketing...

... of relevant subjects, from customer relations and telephone skills to front desk management and leadership. With each module taking between 15 and 30 minutes... Learn about: Hospitality catering, Telephone answering, Hotel Management...

... to plan and deliver safe and effective gym sessions To provide learners with the knowledge to develop good customer service and the personal qualities... Learn about: Customer Service, Gym sessions, Fitness exercise...

...This course will comprise of an introduction to retail services, retail selling and customer service, merchandising and display for retail sales and specialist units... Learn about: Customer Service, Customer Relationship Management, Sales Strategy...

...This 1 year course is designed to give the students the basics of food preparation and customer service/food and beverage skills needed in the hospitality industry. It will involve a practical and theoretical approach including active participation in local events as well as training... Learn about: Professional Cookery, Customer Service, Food Preparation...

...Job opportunities after this course: The course also prepares students for direct entry into the travel or airline industry with the likes of tour operators, travel agents, hotels or hospitality, customer service related organisations, overseas holiday representatives and leisure providers... Learn about: Travel Tourism, Travel and Tourism, Customer Service...

... Provide National Lottery Products to Customers Cash Up in a Retail Environment Promote the Store’s Credit Card to Customers Provide Service to Customers... Learn about: Sales Training, Customer Service, Products Retail...

...Classroom and home study, offering all level 2 in beauty therapy Flexable learning provider... Learn about: Beauty Treatments, Skin Care, Reception Duties...