Government Funded Customer Service courses

...This course is for young people aged 16 - 19 who want to be able to work in business, retail, customer service or maybe be self-employed or run their own business one day. This course will help students gain entry to L2 or even L3 business related courses or business apprenticeships... Learn about: Customer Service...

...rights of individuals and the responsibility of a company or institution Why conflict can occur between individuals exercising their rights and how... Learn about: Equal Opportunities, Customer Service, HR Practices...

... and visitors. You will also investigate the qualities that make an effective customer service representative and the sources of information which can help you to answer the questions and queries of tourists and visitors... Learn about: Customer Service...

.... Comply with health and safety procedures in a contact centre OPTIONAL UNITS FROM A SELECTION INCLUDING Supervise customer service activities in a contact... Learn about: Customer Service...

... in a team · Manage or support equality of opportunity, diversity and inclusion Group E · Organise the delivery of reliable customer service · Improve... Learn about: Team Training, Customer Service...

... interactions with advice and guidance clients Manage personal caseload Evaluate and develop own contribution to the service Operate within networks Understand... Learn about: Client satisfaction evaluation, Customer Service, Client Management...

...electronically Making & receiving calls Provision of portfolio and assistance with evidence collection Onsite assessment/observation of each candidate... Learn about: Administration System, Call Handling, Customer Service...

... and organisational effectiveness; health and safety in ICT and contact centres; customer care; interpersonal... Learn about: Customer Relationship Management, Team Leader, Relationship Marketing...

..., you will cover the principles of supervising customer service performance in the hospitality, leisure, travel and tourism industry... Learn about: Team Training, Customer Service...

... of, and spot the signs of Child Sexual Exploitation. We look at how to maintain a healthy lifestyle as well as the best practices of how to treat your customers... Learn about: Taxi VRQ, First Aid, Customer Service...

... effectiveness in a contact centre Optional units from a selection including: Supervise customer service activities in a contact centre Lead direct sales activities in a contact centre team Handling objections and closing sales Communicate information to customers through a contact centre Plan, allocate... Learn about: Team Training, Sales Training, Customer Service...

... and organisational effectiveness; health and safety in ICT and contact centres; customer care; interpersonal... Learn about: Team Leader, Relationship Marketing, Customer Retention...

...This course will help you develop an understanding of how businesses work, how they are organised and how they control their money You will cover working in business, retail and administration, customer service and financial management... Learn about: Customer Service, Retail Marketing, IT Management...

... of relevant subjects, from customer relations and telephone skills to front desk management and leadership. With each module taking between 15 and 30 minutes... Learn about: Hotel Management, Hospitality Management, Customer Service...

... to plan and deliver safe and effective gym sessions To provide learners with the knowledge to develop good customer service and the personal qualities... Learn about: Gym sessions, Fitness exercise, Customer Service...

...This course will comprise of an introduction to retail services, retail selling and customer service, merchandising and display for retail sales and specialist units... Learn about: Customer Service, Sales Promotion, Customer Retention Strategy...

...This 1 year course is designed to give the students the basics of food preparation and customer service/food and beverage skills needed in the hospitality industry. It will involve a practical and theoretical approach including active participation in local events as well as training... Learn about: Food Beverage Service, Professional Cookery, Food Preparation...

...Job opportunities after this course: The course also prepares students for direct entry into the travel or airline industry with the likes of tour operators, travel agents, hotels or hospitality, customer service related organisations, overseas holiday representatives and leisure providers... Learn about: Travel and Tourism, Customer Service, Travel Tourism...

... Provide National Lottery Products to Customers Cash Up in a Retail Environment Promote the Store’s Credit Card to Customers Provide Service to Customers... Learn about: Team Training, Customer Service, Sales Training...

...Classroom and home study, offering all level 2 in beauty therapy Flexable learning provider... Learn about: Customer Service, Skin Care, Reception Duties...