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Government Funded Customer Service Distance and online learning courses
- NVQ
- Online
...Customer Service BTEC Level 2 Diploma (QCF) LocationOff Site Course Overview Apply Now These qualifications are aimed at individuals who are starting a career in a customer-facing role. They are suitable for all age groups: for those who have just started a job, for those who are changing... Learn about: Customer Service...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...A further 30 credits must be achieved by completing a minimum of one unit from each of the four option groups; at least 10 of these 30 credits must be at Level... Learn about: Customer Care, Verbal Communication, Customer Service Skills...
- NVQ
- Online
- Different dates available
- 1 Year
- Delivery of study materials
- Virtual classes
- Online campus
- Support service
...The Customer Service course is designed for anyone who wants to create an efficient service culture that builds loyal relationships with their customers and a better environment for the company they work in. Upon successful completion of the course, you will not only be eligible to receive... Learn about: Excellent Customer Service, MS Excel, Ms Word...
- NVQ
- Online
- Different dates available
- 12 Months
- Support service
- Online campus
- Delivery of study materials
- Virtual classes
...differ Tailor your approach to meet various customers Understand the use of gestures and body language when dealing with clients Identify key aspects... Learn about: Customer Care, Customer Service Skills, Customer Retention...
- NVQ
- Online
- Different dates available
- 15 Months
- Virtual classes
- Support service
- Online campus
- Delivery of study materials
... through measuring customer satisfaction. The job holder is an important member of the business services team and may be the first point of contact for customers... Learn about: Business processes, Problem Solving, Managing situations...
- Course
- Distance Learning
- Intermediate
- Different dates available
- 12 Months
...This Distance Learning Customer Service Excellence course is designed for people who wish to gain an understanding of principles and practice of Customer Service Excellence. The objectives of this course are to: •Understand excellent service and why it is important •Define service excellence... Learn about: Customer Care, Customer Service Skills, Quality Training...
- NVQ
- Distance Learning
- Different dates available
- 1 Year
- Support service
- Delivery of study materials
- Virtual classes
- Online campus
...an understanding of the importance of service excellence, and determine how to set, improve and maintain service excellence. On successful completion... Learn about: Quality Systems, Quality Training, Quality Assurance...
- NVQ
- Online
- Different dates available
- 6 Months
- Personal tutor
- Support service
- Online campus
...video-recorded presentation, voice-recorded interview, assessor observation and/or written questionnaire response... Learn about: Problem Solving, Organizational Skills, Decision Making...
- Course
- Online
- Beginner
- Different dates available
- 16 Weeks
...and helpful behaviour when supporting a business event - Ways of dealing with problems when supporting a business event. Unit 6: Principles of budgets... Learn about: Customer Service...
- Vocational qualification
- Online
- Different dates available
- 5 Days
...in terms of presentation and the basics. This training will make you amongst the most highly trained professional Taxi Drivers in the... Learn about: First Aid, Visual Impairment, Disability Awareness...
- NVQ
- Online
...Customer Service BTEC Level 3 Diploma (QCF) LocationOff Site Course Overview Apply Now 10–12 month programme. These qualifications are aimed at individuals who are starting a career in a customer-facing role. They are suitable for all age groups: for those who have just started a job, for those... Learn about: Customer Service...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Mandatory Units Communicate using customer service language Follow the rules to deliver customer service... Learn about: Verbal Communication, Customer Care, Effective Communication...
- NVQ
- Online
- Different dates available
- 1 Year
- Virtual classes
- Delivery of study materials
- Support service
- Online campus
...This Advanced Diploma in Customer Service course will teach you everything needs to succeed in this profession. Improving your customer service skills can lead to excellent customer satisfaction, and also an enjoyable experience. In this course, learn to deal with the challenging customers... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 12 Months
- Virtual classes
- Online campus
- Delivery of study materials
- Support service
...principles of conflict management This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish. Assessments... Learn about: Customer Service Skills, Quality Training, Customer Retention...
- NVQ
- Online
- Different dates available
- 18 Months
- Delivery of study materials
- Support service
- Online campus
- Virtual classes
... that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point... Learn about: Customer Service, Business processes, Problem Solving...
- Course
- Distance Learning
- Intermediate
- Different dates available
- 12 Months
...This Distance Learning Customer Service Diploma course has been specifically developed to enable those who are working, or hoping to work, in a customer service role, in any type of organisation or context, to gain and develop, a level of understanding and skills that will help them to service... Learn about: Customer Service, Customer relationship, Customer Retention Strategy...
- NVQ
- Online
- Different dates available
- 1 Year
- Virtual classes
- Online campus
- Support service
- Delivery of study materials
...a hotel manager has to complete as part of their job responsibilities... Learn about: Hotel Management, Hospitality catering, Telephone answering...
- BTEC
- Online
...By a portfolio of written assignments, practical role plays and external assessments What may it lead to? You can progress onto Level 1 courses in Business... Learn about: Retail Marketing, Customer Service, IT Management...
- Course
- Online
- Beginner
- Different dates available
- 16 Weeks
...which will then provide you with an online tutor. Your tutor will be available to help and guide you through the course. You can contact your tutor at any time using v-mail... Learn about: Equal Opportunities, HR Practices, Customer Service...
- NVQ
- Online
- Different dates available
- 12 Months
- Online campus
- Delivery of study materials
...understanding and skills required to work in a senior role with adults in an adult care setting. The qualification prepares you to manage complex situations... Learn about: Professional development, Team Leader, Interpersonal Communication...
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