Government Funded Customer Service Distance and online learning courses

...ILM LEVEL 3 DIPLOMA IN LEADERSHIP AND MANAGEMENT WITH SUSSEX COAST COLLEGE? The College has 25 years’ experience of delivering education & training... Learn about: Leadership & Management, Team Leader, Quality management...

...The Customer Service course is designed for anyone who wants to create an efficient service culture that builds loyal relationships with their customers and a better environment for the company they work in. Upon successful completion of the course, you will not only be eligible to receive... Learn about: Ms Word, Customer Service, Customer Expectations...

...differ Tailor your approach to meet various customers Understand the use of gestures and body language when dealing with clients Identify key aspects... Learn about: Customer Retention Strategy, Customer Retention, Customer Service Skills...

... through measuring customer satisfaction. The job holder is an important member of the business services team and may be the first point of contact for customers... Learn about: Problem Solving, Business processes, Customer Service...

...Mandatory Units Communicate using customer service language Follow the rules to deliver customer service... Learn about: Customer Service Skills, Verbal Communication, Customer Service...

...This Advanced Diploma in Customer Service course will teach you everything needs to succeed in this profession. Improving your customer service skills can lead to excellent customer satisfaction, and also an enjoyable experience. In this course, learn to deal with the challenging customers... Learn about: Customer Service...

...Customer Service BTEC Level 2 Diploma (QCF) LocationOff Site Course Overview Apply Now These qualifications are aimed at individuals who are starting a career in a customer-facing role. They are suitable for all age groups: for those who have just started a job, for those who are changing... Learn about: Customer Service...

...principles of conflict management This course can be taken over a 12 month period but you can complete it as fast or as slowly as you wish. Assessments... Learn about: Customer Service Delivery, Quality Training, Customer Manager...

...A further 30 credits must be achieved by completing a minimum of one unit from each of the four option groups; at least 10 of these 30 credits must be at Level... Learn about: Effective Communication, Customer Care, Verbal Communication...

...This course is an ultimate guide to have a holistic understanding of all the aspects of Customer Service and identifying customer expectations. With interactive and engaging video lessons, you will develop your skills, competencies, and discover the tools and techniques needed to serve customers... Learn about: Customer Service, Customer Service Skills...

...Customer Service BTEC Level 3 Diploma (QCF) LocationOff Site Course Overview Apply Now 10–12 month programme. These qualifications are aimed at individuals who are starting a career in a customer-facing role. They are suitable for all age groups: for those who have just started a job, for those... Learn about: Customer Service...

... that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point... Learn about: Managing situations, Business processes, Problem Solving...

...and helpful behaviour when supporting a business event - Ways of dealing with problems when supporting a business event. Unit 6: Principles of budgets... Learn about: Customer Service...

...Providing excellent customer service is the key to the long-term success of every business. Explore the essential elements of customer service along with the basic needs of customers by taking this Level 2 Certificate in Customer Service course. You will learn how to identify excellent customer... Learn about: MS Excel, Customer Service...

...of which at least 27 credits must be selected from Level 3 units. Thirteen credits must be completed from Group a Mandatory Units. Mandatory Units Manage... Learn about: Team Training, Business Organisation, Business Studies...

...route through a business related Level 3 course at The College, possibly leading to a place at university. Progression to Apprenticeship Training is also an option... Learn about: Customer Care, Functional skills, Customer Service...

...which will then provide you with an online tutor. Your tutor will be available to help and guide you through the course. You can contact your tutor at any time using v-mail... Learn about: Equal Opportunities, Customer Service, HR Practices...

...Nine – Goal Setting Module Ten – Key Steps Module Eleven – Closing Module Twelve – Wrapping Up Activities Call Centre & Customer Service Training Course... Learn about: Customer Service, Call Centre...

...in terms of presentation and the basics. This training will make you amongst the most highly trained professional Taxi Drivers in the... Learn about: Disability Awareness, Customer Service, First Aid...

...By a portfolio of written assignments, practical role plays and external assessments What may it lead to? You can progress onto Level 1 courses in Business... Learn about: Retail Marketing, Customer Service, IT Management...