Government Funded Customer Service courses

... Induction, Training and Coaching Dealing with Discipline, Conflict and Stress in the Workplace Health and Safety at Work Customer Service Change Management... Learn about: Leadership & Management, Customer Service, Quality management...

...You will study a number of units including:Effective Customer Service • Support the Customer Service Environment • Providing Customer Service within the Rules • Impression and Image • Handling Problems... Learn about: Customer Service...

... a recognized certification but also have the extensive knowledge and skills to work as an impressive customer service representative with the opportunity to move on to lucrative supervisory and management positions in future... Learn about: Customer Expectations, Communication Training, Customer Service...

... to existing and potential customers 7). Buy into the best methods of working from employees and maybe a starting point for a learning journey... Learn about: Customer Service Skills, Customer Service...

...The customer service element will cover areas such as; Professional behaviour in a customer service environment Working in customer service... Learn about: Customer Care, Customer Service...

...Suitable for: Anyone working in a customer facing... Learn about: Customer Service...

...Course Content This course assesses the following units: Unit 1: Customer Service and Legislation Understand what customer service is and how to... Learn about: Customer Service, Customer Retention Strategy, Customer Care...

... and handle the tricky situation smoothly. Furthermore, learn the techniques to please the customer, and practice essential components of customer service to build a trustworthy relationship with the customers... Learn about: Customer Service...

...Overview This apprenticeship teaches you the skills to provide excellent customer service and can be applied to hundreds of job roles across... Learn about: Skills and Training, Customer Service...

...Course Overview: This qualification can be aimed at anyone as Customer Service applies to every job role even if external customers are not involved. Fully funded, subject to eligibility. Please contact us to find out more... Learn about: Customer Service...

... of its kind. Customer Service Advisers are normally the first point of contact in many businesses. Good customer service means helping customers efficiently, in a friendly manner. It’s essential to be able to handle issues for customers and do your best to ensure they are satisfied. This course will extend... Learn about: Customer Service, Customer Service Skills, Skills and Training...

... better. Gain a good comprehension of how to interact and deal with customers and what it takes to provide excellent customer service both in person and over the phone. By the end of the course, you will gain knowledge of handling customer complaints, enduring stress, and understand how customer service... Learn about: Customer Service, Customer Service Skills...

...This qualification will help you prepare for working within a customer service environment This include delivery of effective customer service and supporting the customer service environment... Learn about: Customer Retention, Customer Service Skills, Customer satisfaction...

... into the Customer Service job role would have some prior experience in a customer service job role. Fully funded, subject to availability. Please contact us to find out more... Learn about: Customer Service...

... of a diverse range of customers Promoting and evaluating product and services. #0;ate... Learn about: Team Training, Customer Service...

...Overview Customer service is a vital part of everybody's role when working in an organisation. Large or small, all businesses must recognise... Learn about: Customer Service...

... is to deliver high quality products or services to customers, whether this is face to face, by post, digitally or over the phone. This might include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight... Learn about: Problem Solving, Customer Service, Business processes...

... to customers. You will study 2 mandatory units: Prepare yourself to deliver good customer service... Learn about: Customer Retention, Customer Relationship Management, Key Account Management...

... service and understand company policies, administer those policies precisely and set proper customer-business bonds. Furthermore, you will discover various techniques to achieve customer satisfaction, develop your skills and practice essential elements of customer service... Learn about: MS Excel, Customer Service...

...Successful completion of this qualification will help to support progression into and within jobs set in the customer service industry... Learn about: Professional development, Customer Service, Relationship Building...