Government Funded Telephone Skills Distance and online learning courses

...exercises to help Learners evaluate and improve their customer skills. Learners can complete the course in their own time and at their own...

...at least 11 of these 20 credits must be at Level 2. A minimum of 28 credits are required overall for completion of this qualification. Mandatory Units... Learn about: Customer Service Skills, Effective Communication, Customer Service...

...Correctly respond to rude or hostile customers Answer the phone professionally at your business Telephone Skills Training is suitable for anyone who... Learn about: Telephone Skills...

...NVQ Level 3 in Customer Service To complete this course you will have to complete three mandatory units focused on your customer services role and...

...who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student...

...A further 30 credits must be achieved by completing a minimum of one unit from each of the four option groups; at least 10 of these 30 credits must be at Level... Learn about: Customer Service Skills, Customer Care, Customer Service...

...service that are recognised and understood as the basic principles for service excellence. Knowing the Rules to Follow When Developing Customer Service...

...To complete the course fully, successfully and within the time frame. Suitable for: The course is suitable for people who work either full time or...

...The main objectives of the course is to complete successfully, achieving all listed units and moving on to level 41 if this is a desired choice...

...this course is for you. To be successful in achieving ths qualification, you must complete 2 mandatory units, plus a maximum of two units from group...