Personal Development Courses County Antrim

...that individuals can use to deal with stress and reduce it to a manageable level. Identify the symptoms of stress. Explain what is meant by stress and work-related stress... Learn about: Behavioural Therapy, Symptoms of Stress, Stress risk...

...ü Sector Approaches to Customer Service. ü Influences on Customer Service Delivery and Satisfaction. ü Ethics and Values of Customer Service...

...people by understanding what they are really saying. You will learn how to create success in all areas of your life! During this 7-day NLP practitioner course... Learn about: Time management, Business Coaching, Life Coaching...

...to exchange ideas with other supervisors and managers from a wide variety of backgrounds. At the end of this programme, each delegate will have looked at the following objectives... Learn about: IT Management, Confidence Training, Team Leader...

...Build Client Relationships through rapport Develop better listening skills Developing sales skills that work Probing and Questioning skills Sell the Benefits... Learn about: Sales Process, Sales skills, Training First Aid...

...to capture an audience and present with impact. COURSE CONTENT Introduction to Presentation Skills Fundamentals of Presenting How to present with confidence... Learn about: Planning and structuring, Presentation material, Presentation techniques...

...skills Developing the reflective manager Managing improvement Course Aims The ILM Level 5 Diploma in Management aims to give practising managers the widest...

...to ensure high morale and high quality performance. At the end of this programme, each delegate will have looked at the following objectives... Learn about: Green zone, Team Training, Performance level...

...each delegate will have looked at the following objectives: Examine the role and responsibilities of the team leader How to create the right kind of climate... Learn about: Team Leader, Team Training, Types of power...

...company as a whole Enhance the development of team cohesion and performance Develop constructive and open relationships between individuals and their managers... Learn about: Ob satisfaction, Team Training, Team Development...

...Confirmation details will be sent together with an invoice close to the course date. Stress at work is the leading cause of absenteeism. Most of us struggle... Learn about: Decision Making, Stress Management, Problem Solving...

...Recognise assertive and non assertive behaviour To identify verbal and non-verbal behaviour Develop the skills on how to defuse angry people using active listening... Learn about: Assertive Behaviour, Decision Making, Problem Solving...

...Learn how to make appropriate use of visual aids to enhance your message Be confident when dealing with questions Understand how to avoid common presentational pitfalls... Learn about: Body Language, Power Point, Good Understanding of English Language...

...Be able to identify assertive, aggressive and passive behaviours and their impact on others. Identify their own behaviour – are they getting the results they need or want?... Learn about: Gain Confidence, Body Language, Assertive Behaviour...

...downward and lateral communication Be able to delegate – what (and what not) to delegate and how to do it effectively Deal with difficult employees – practical... Learn about: Team Training, Communication Training, Skills and Training...

...a negotiation process and know when to draw the negotiation to an end This course will benefit anyone who would like to improve their negotiation skills... Learn about: Customer Service Skills, Customer Care, Influencing Skills...

...skills – stating the case, listening skills, summarising, clarifying and the use of positive body language Identify the appropriate communication medium... Learn about: Oral Communication, Cultural Communication, Verbal Communication...

...It is also ideal if you want to build or improve on your skills and confidence with difficult people Once you have enquired, we will contact you via email or by telephone... Learn about: Difficult People, Negotiation Skills, Conflict Resolution...

...Our course is ideal for anyone who chairs, organises or attends face to face meetings within their organisation or with clients and suppliers. Once you have enquired... Learn about: Difficult People, Stress Management, Time management...

...On completion of this training course, delegates will be able to: Define the difference between influence, persuasion, power and manipulation Identify the behaviours... Learn about: Communication Skills, Problem Solving, Influencing Skills...