Personal Development Courses County Antrim

...that individuals can use to deal with stress and reduce it to a manageable level. Identify the symptoms of stress. Explain what is meant by stress and work-related stress... Learn about: Behavioural Therapy, Causes of Stress, Symptoms of Stress...

...ü Sector Approaches to Customer Service. ü Influences on Customer Service Delivery and Satisfaction. ü Ethics and Values of Customer Service...

...people by understanding what they are really saying. You will learn how to create success in all areas of your life! During this 7-day NLP practitioner course... Learn about: Time line therapy, Coaching Skills, Business Coaching...

...to ensure high morale and high quality performance. At the end of this programme, each delegate will have looked at the following objectives... Learn about: Team Performance, Performance level, Green zone...

...Build Client Relationships through rapport Develop better listening skills Developing sales skills that work Probing and Questioning skills Sell the Benefits... Learn about: Sales Process, Team Training, Sales support...

...to capture an audience and present with impact. COURSE CONTENT Introduction to Presentation Skills Fundamentals of Presenting How to present with confidence... Learn about: Fundamentals of Presenting, Planning and structuring, Presentation material...

...skills Developing the reflective manager Managing improvement Course Aims The ILM Level 5 Diploma in Management aims to give practising managers the widest...

...each delegate will have looked at the following objectives: Examine the role and responsibilities of the team leader How to create the right kind of climate... Learn about: Types of power, Team Development, Team Training...

...company as a whole Enhance the development of team cohesion and performance Develop constructive and open relationships between individuals and their managers... Learn about: Team Development, Training needs, Team Performance...

...skills by managing their time more efficiently. Once you have enquired, we will contact you via email or by telephone. We will forward the course outline... Learn about: Stress and Anxiety, Stress-related risks, Conflict Resolution...

...Confirmation details will be sent together with an invoice close to the course date. Stress at work is the leading cause of absenteeism. Most of us struggle... Learn about: Stress-related risks, Decision Making, Stress Management...

...Recognise assertive and non assertive behaviour To identify verbal and non-verbal behaviour Develop the skills on how to defuse angry people using active listening... Learn about: Conflict Management, Decision Making, Managing Conflict...

...Learn how to make appropriate use of visual aids to enhance your message Be confident when dealing with questions Understand how to avoid common presentational pitfalls... Learn about: Basic Grammar, Power Point, Body Language...

...Be able to identify assertive, aggressive and passive behaviours and their impact on others. Identify their own behaviour – are they getting the results they need or want?... Learn about: Social Skills, Presentation Skills, Assertion Training...

...downward and lateral communication Be able to delegate – what (and what not) to delegate and how to do it effectively Deal with difficult employees – practical... Learn about: Team Leader, Basic Grammar, Good Understanding of English Language...

...a negotiation process and know when to draw the negotiation to an end This course will benefit anyone who would like to improve their negotiation skills... Learn about: Influencing Skills, Customer Service Skills, Customer Care...

...skills – stating the case, listening skills, summarising, clarifying and the use of positive body language Identify the appropriate communication medium... Learn about: Oral Communication, Improve Communication, Skills Communication...

...It is also ideal if you want to build or improve on your skills and confidence with difficult people Once you have enquired, we will contact you via email or by telephone... Learn about: Basic Skills, Behavioural intervention techniques, Conflict Management...

...Our course is ideal for anyone who chairs, organises or attends face to face meetings within their organisation or with clients and suppliers. Once you have enquired... Learn about: Delegating Skills, Communication Skills, Difficult People...

...On completion of this training course, delegates will be able to: Define the difference between influence, persuasion, power and manipulation Identify the behaviours... Learn about: Public Speaking, Persuasion Skills, Influencing Skills...