Personal Development courses Newcastle upon Tyne

...Approach · The Collaborative Approach 5 Degrees of Delegation · Level One: Complete Supervision · Level Two: Partial Supervision · Level Three... Learn about: Conflict Resolution, Supervising Others, Implementing Delegation...

...Focus on the customer so that the individual is motivated to return. Handle complaints so that customers are satisfied. Deliver excellent customer service...

...communication styles and again you may not get your message across. In this session we look at tools and tactics to help you understand how the different...

...Appropriate Situations · Creating Effective Actions 6 Accepting the Situation · The Third A · Identifying Appropriate Situations · Creating Effective Actions... Learn about: Coping Techniques, Mental Relaxation, Reduce stress...

...In this course we look at how to structure a presentation and how to prepare yourself both physically (i.e. your notes etc) and mentally. We will...

...a Conversation Along · Asking for Examples · Using Repetition · Using Summary Questions · Asking for Clarity and Completeness 6 Remembering Names · Creating... Learn about: Skills Communication, Communication Training, Interpersonal Skills...

...Communication isn't just about selecting the right tool. Face to face communication and the way you prtray yourself is also very important. In this session...

...7 Reaching a Decision Point • Identifying the Options • Creating a Short List • Choosing a Solution • Using the Multi-Option Technique 8 Dealing with Difficult... Learn about: Group Dysfunctions, Meeting Disruptions, Understanding Facilitation...

...As it’s only an introduction to leadership – a basic version of the model is used. This is enough to provide the understanding required... Learn about: Skills Communication, Human Behaviour, Interview Skills...

...of AI Examples and Case Studies 9 Bringing People to Your Side Body Language A Dash of Emotion Plenty of Facts Bringing it All Together 10 Making Small Talk Level... Learn about: Communication Strategies, Communication Barriers, Small Talk...

...yourself more effectively. We'll look at some of the tried and tested methods of managing time, as well as some new approaches that looks at your own behaviour toward... Learn about: Timetable scheduling for Management, Time management strategies, Part Time...

...What Do They Want? What Do We Want? 6 Focusing on Individual Needs Using Finding Common Ground Building Positive Energy and Goodwill Strengthening... Learn about: Resolution Process, Conflict Root Cause, Conflict Resolution...

...· The Basic Essentials · The Extra Touches · Choosing a Physical Arrangement 5 Electronic Options · Overview of the Choices Available · Things to Consider... Learn about: Meeting Roles and Responsibilities, Creating the Meeting Agenda, Dealing with Disruptions...

...Voice Mail · Cell Phone Do’s and Don’ts 9 The Written Letter · Thank You Notes · Formal Letters · Informal Letters 10 Dressing for Success · The Meaning...

...and team performance Deal with poor performance quickly, effectively and ethically Improve their emotional intelligence and connection with colleagues... Learn about: Emotional Intelligence, Communication Training, Team Training...

...and team performance Deal with poor performance quickly, effectively and ethically Improve their emotional intelligence and connection with colleagues... Learn about: Quality Training, Social Skills, Team Training...