Personal Development courses Northern Ireland

...delegates to achieve their aims and objectives, while building rapport based on mutual trust and respect. Delegates will learn skills, techniques and strategies... Learn about: Decision Making, Negotiation Skills, Presentation Skills...

...Identify what helps and hinders effectiveness when dealing with people and situations Have a greater awareness of the effects of their behaviour on others... Learn about: Interpersonal Communication, Confidence Training, Communication Skills...

...is • Identify the benefits of Emotional Intelligence • Know how to control and deal with your own emotions • Understand the emotions of others • Learn... Learn about: Confidence Training, Stress Management, Gain Confidence...

...· Resolve group conflict with better outcomes... Learn about: Facilitation Skills, Decision Making, Communication Training...

...activity listening in coaching How to re frame thinking to gain a positive outcome How to put it all into practice This course is ideal for anyone... Learn about: Leadership Skills, Model of coaching, Positive outcom...

...outline together with a booking form for completion. Confirmation details will be sent together with an invoice close to the course date. At the end of this programme... Learn about: Assertive Behaviour, Team Training, Communication Training...

...The most valuable asset in all Call Centre business is its people. Developing them to their full potential is critical to success. The aim of this course... Learn about: Sales skills, Customer Service, Sales opportunities...

...behaviours and capabilities that a person needs in order to be successful at motivating and directing others. It can be said that the most successful leaders... Learn about: Working relationships, Management Planning, Leader skills...

...this will keep them performing at their best. This course is suitable for managers, supervisors and team leaders who wish to manage their team's motivation... Learn about: Motivating people, Team Training, Performance level...

...Leadership is influencing and inspiring others to do what needs to be done. In order to work at maximum efficiency all team members need to work together... Learn about: Non verbal behaviours, Leadership Styles, Skills of influence...

...to use data to construct and present a persuasive argument Assess the uses benefits and limitations of spreadsheets in analysing and presenting data Identify... Learn about: Decision Making, Visual tools, Analytical statistics...

...of employees Enable individuals to develop their abilities, increase job satisfaction, achieve their full potential to their own benefit and that of... Learn about: Team Development, Team cohesion, Team Training...

...Review of Day Two Problem Solving The use of various problem-solving techniques, including affinity and fishbone diagrams Managing performance and maintaining... Learn about: Team Training, Multi-disciplinary team, Style of management...

...Call Centre Manager and the Team Leader Explore the Candor effect and how it can lead to improve efficiency Explore differentiation defined – about people... Learn about: Business Performance, Team Training, Call Centre Manager...

...Directors look after the affairs of the company, they need to understand the differences between the role of the Manager, Leader and the role of a Director... Learn about: Types of power, Role Director, Business Improvement...

...By the end of the course participants will: Appreciate the importance of appraisals in managing individuals’ performance Understand how an organisation... Learn about: Employee prepare, Agreeing realistic, Meaningful objectives...

...Behaviours and Integrity Create a culture that enables people to achieve their true potential Explore your own leadership style and deploy a wide range... Learn about: Team Development, Team Leader, Types of power...

...team leaders recognise their role and contribution to effectively manage performance and conduct at work. The course is ideal for organisations wishing... Learn about: Motivation techniques, Motivational factors, Performance Reviews...

...presentation to deliver your key message Starting with an engaging beginning and take-away message How to keep your audience’s attention throughout the... Learn about: Customer Service, Presentation Skills, Presentation techniques...

...60% labs Testing Introduction Software Development Life Cycle (SDLC) - Stages Various Methodologies in SLDC (Agile, waterfall etc) Functional Testing (Manual/Automation)... Learn about: IT Development...