Personal Development courses Northern Ireland

...the different strategies for influencing Use a wider range of influencing styles in appropriate circumstances Select the appropriate strategies for... Learn about: Communication Skills, Delegating Skills, Influencing Skills...

...Interpersonal skills are the life skills that we use every day to communicate and interact with other people, both individually and in groups... Learn about: Interpersonal Communication, Confidence Training, Verbal Communication...

...valued skill within the workplace. Our course will provide each delegate with the fundamental knowledge required to develop their awareness of Emotional... Learn about: Self assessment, Emotional Intelligence, Gain Confidence...

...suitable for managers and professionals from all sectors who facilitate groups or teams and who are looking to develop their skills and techniques in this... Learn about: Communication Training, Listening Skills, Communication Skills...

...activity listening in coaching How to re frame thinking to gain a positive outcome How to put it all into practice This course is ideal for anyone... Learn about: Leadership Skills, Positive outcom, Model of coaching...

...This course will equip each delegate with the skills to control every type of conversation, influence without authority and improve quality of relationships and productivity... Learn about: Assertive Behaviour, Skill set, Types of communication...

...The programme equips learners with the necessary knowledge and skill to provide quality service, handle calls professionally and efficiently and communicate effectively... Learn about: Telephone techniques, Call Centre Skills, Team Training...

...be sent together with an invoice close to the course date. By the end of this course participants will understand: The definition of Leadership... Learn about: Good leader, Leader skills, Management Planning...

...this will keep them performing at their best. This course is suitable for managers, supervisors and team leaders who wish to manage their team's motivation... Learn about: Team Training, Motivating people, Performance level...

...of influence Know how to communicate the company vision, values and behaviours Explore the consequences of poor communication Understand how to transfer... Learn about: Non verbal behaviours, Leadership Styles, Skills of influence...

...how analytical statistics and operational research techniques can be applied to solve problems Action Planning... Learn about: Graphical techniques, Solve Problems, Persuasive argument...

...their aspirations and expectations about their work Set objectives for employees for the coming year in line with company goals Review employees’ performance... Learn about: Team Training, Ob satisfaction, Training needs...

...team or group relationship and lead to a positive climate for achieving business performance. This course is designed for Supervisors who need to be equipped... Learn about: Receiving Feedback, Style of management, Team Training...

...At the end of this programme, each delegate will have looked at the following objectives: Explore the role and line of responsibilities between the Assistant Call Centre Manager... Learn about: Team Training, Business Performance, Assistant Call Centre Manager...

...Directors look after the affairs of the company, they need to understand the differences between the role of the Manager, Leader and the role of a Director... Learn about: Role Director, The Board, Business Improvement...

...By the end of the course participants will: Appreciate the importance of appraisals in managing individuals’ performance Understand how an organisation... Learn about: Employee prepare, Potential barriers, Measuring Performance...

...each delegate will have looked at the following objectives: Examine the role and responsibilities of the team leader How to create the right kind of climate... Learn about: Team Training, Team Development, Team Leader...

...In any organisation you need to enhance your workforce and ensure strategic plans are consistent across the business, therefore you must have a strong... Learn about: Full potential, Motivational factors, Motivation techniques...

...Essential dos and don’ts in a presentation Structure your presentation to deliver your key message Starting with an engaging beginning and take-away message... Learn about: Public Speaking, Account management, Customer Service...

...Test Stress Test Duration/Endurance Test Load Test Introduction to LoadRunner Scripting, Execution, Analysis in Load Runner Scripting using LR VuGen using... Learn about: IT Development...