Personal Development courses Northern Ireland

...of effective influencers Recognise the different sources of power Define the relationship between power and influence Recognise the different strategies... Learn about: Influencing Skills, Persuasion Skills, Presentation Skills...

...Interpersonal skills are the life skills that we use every day to communicate and interact with other people, both individually and in groups... Learn about: Interpersonal Communication, Skills and Training, Assertive Behaviour...

...deal with stress and cope with change and is seen as a highly valued skill within the workplace. This course will provide each delegate with the fundamental... Learn about: Stress Management, Decision Making, Self assessment...

...· Identify the core practices and skills required for effective facilitation · Know the various stages of facilitation, the benefits of structure and questioning... Learn about: Facilitation Skills, Listening Skills, Communication Training...

...How to use coaching to produce higher productivity The role and responsibilities of being a coach The GROW Model of coachingThe power of questioning... Learn about: Leadership Skills, Coaching Skills, Positive outcom...

...This course will equip each delegate with the skills to control every type of conversation, influence without authority and improve quality of relationships and productivity... Learn about: Overcome negative blocks, Assertive Behaviour, Skill set...

...This course is ideal for all Call Centre staff, whether they be new or experienced. By the end of this course participants will be able to: Understand... Learn about: Call Centre Skills, Sales opportunities, Call Centre...

...Leadership is a critical management skill; it is the ability to motivate a group of people towards a common goal and the skills are the tools... Learn about: Good leader, Working relationships, Management Planning...

...starts with wanting the best for your people. If you care to find out about them and their needs and ambitions, you will find out what motivates them... Learn about: Team Performance, Green zone, Motivating people...

...to success and continuous growth. This course is ideal for all individuals wanting to refine their Leadership and Influencing skills. By the end of... Learn about: Potential of your people, Skills of influence, Leadership Styles...

...Organisations need to be able to use data to help them make timely, accurate and smarter business decisions. They need to consider the value of information... Learn about: Analytical statistics, Solve Problems, Graphical techniques...

...conduct and capability Seek out the appropriate and right remedy Agree with both parties a course of action Review progress... Learn about: Team cohesion, Team Performance, Managing Performance...

...Review of Day Two Problem Solving The use of various problem-solving techniques, including affinity and fishbone diagrams Managing performance and maintaining... Learn about: Team Training, Maximising resources, Multi-disciplinary team...

...of effort – getting everyone to buy into the same vision, values and strategy and explore the reasons WHY Create a culture that enables people to achieve... Learn about: Team Training, Assistant Call Centre Manager, Leadership style...

...It is also ideal for anyone who has had no formal training in their duties and responsibilities. At the end of this programme, each delegate will... Learn about: The Board, Types of power, Business Improvement...

...We will forward the course outline together with a booking form for completion. Confirmation details will be sent together with an invoice close to the course... Learn about: Appraisal Skills, Appraisal Process, Potential barriers...

...Explore your own self awareness – who you think you are, how others see you and who you really are Explore Leadership Qualities, Values, Behaviours and... Learn about: Team Training, Types of power, Team Leader...

...descriptions How to examine what SMART objectives really are; the outcomes and measures How to conduct effective performance reviews The approach and regularity... Learn about: Full potential, Motivation techniques, Job descriptions...

...The course will cover the following areas; How voice projection can be used to create an impact. Understand how powerful body language can... Learn about: Sales Promotion, Sales Training, Presentation Skills...

...strategy/Plan POC (Proof of Concept) Requirements gathering Understanding of various performance tests. Capacity Planning test Benchmark Test Fail-over/Fail-back... Learn about: IT Development...