Personal Development courses Northern Ireland

...delegates to achieve their aims and objectives, while building rapport based on mutual trust and respect. Delegates will learn skills, techniques and strategies... Learn about: Presentation Skills, Negotiation Skills, Delegating Skills...

...Our course is ideal for anyone wishing to increase their self awareness and improve the way they relate to others in work more effectively and to sustain good working relationships... Learn about: Verbal Communication, Interpersonal Communication, Assertive Behaviour...

...Emotional Intelligence increases our ability to make good decisions, build relationships, deal with stress and cope with change and is seen as a highly... Learn about: Gain Confidence, Relationship Building, Emotional Intelligence...

...skills to improve communication Understand the techniques to create and maintain group rapport Resolve group conflict with better outcomes Our course... Learn about: Listening Skills, Team Training, Facilitation Skills...

...Recent research states that after training productivity increases by 22% BUT after coaching it increases by 88%. Coaching is process that enables learning... Learn about: Model of coaching, Leadership Skills, Positive outcom...

...a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives... Learn about: Skill set, English Language, Influencing Skills...

...The most valuable asset in all Call Centre business is its people. Developing them to their full potential is critical to success. The aim of this course... Learn about: Sales opportunities, Call Centre Skills, Enhance performance...

...Leadership is a critical management skill; it is the ability to motivate a group of people towards a common goal and the skills are the tools... Learn about: Leader skills, Management Planning, Good leader...

...behaviour of people at work Identify a number of “motivators” and “de-motivators” and its impact on you and others Explore how motivation affects the behaviour... Learn about: Team Training, Team Development, Performance level...

...range of leadership styles that builds trust and effective working relationships Develop greater empowerment to help people make the right decisions... Learn about: Influencing Skills, Non verbal behaviours, Potential of your people...

...and improve communications within the organisation Understand the three principles of managing information Examine the risks involved in the management... Learn about: Operational research techniques, Analytical statistics, Decision Making...

...types of conflict Explore how you manage Difficult Situations in the workplace Identifying your personal style when faced with managing conflict Identify... Learn about: Team Development, Team Training, Ob satisfaction...

...personal time management Giving instructions once and effectively The benefits, challenges and practical actions required for successful delegation Teamwork... Learn about: Team Training, Receiving Feedback, Multi-disciplinary team...

...of effort – getting everyone to buy into the same vision, values and strategy and explore the reasons WHY Create a culture that enables people to achieve... Learn about: Call Centre, Leadership style, Call Centre Manager...

...looked at the following objectives: Explore how you operate – Are you strategic? Explore “others” vision and strategies – its impact, aftermath and lessons... Learn about: Business Improvement, Types of power, The Board...

...By the end of the course participants will: Appreciate the importance of appraisals in managing individuals’ performance Understand how an organisation... Learn about: Employee prepare, Appraisal Skills, Measuring Performance...

...Behaviours and Integrity Create a culture that enables people to achieve their true potential Explore your own leadership style and deploy a wide range... Learn about: Team Leader, Team Training, Types of power...

...team leaders recognise their role and contribution to effectively manage performance and conduct at work. The course is ideal for organisations wishing... Learn about: Job descriptions, Motivation techniques, Performance Management...

...flip charts, company literature and product demonstration. The course has been designed over one (1) day to give an understanding of sales presentations... Learn about: Public Speaking, Sales Training, Sales Promotion...

...strategy/Plan POC (Proof of Concept) Requirements gathering Understanding of various performance tests. Capacity Planning test Benchmark Test Fail-over/Fail-back... Learn about: IT Development...