Personal Development courses Northern Ireland

...the different strategies for influencing Use a wider range of influencing styles in appropriate circumstances Select the appropriate strategies for... Learn about: Decision Making, Persuasion Skills, Negotiation Skills...

...Identify what helps and hinders effectiveness when dealing with people and situations Have a greater awareness of the effects of their behaviour on others... Learn about: Verbal Communication, Personal Effectiveness, Interpersonal Communication...

...deal with stress and cope with change and is seen as a highly valued skill within the workplace. This course will provide each delegate with the fundamental... Learn about: Decision Making, Gain Confidence, Emotional Intelligence...

...Once you have enquired, we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion... Learn about: Listening Skills, Communication Training, Team Training...

...skills and techniques that are appropriate to the context in which the coaching takes place. This course introduces individuals to coaching and explores... Learn about: Coaching Skills, Model of coaching, Leadership Skills...

...to deliver results To develop your skills and confidence to voice your views, opinions, suggestions, fears and feelings with conviction How to raise issues... Learn about: Assertive Behaviour, Team Training, Barriers of communication...

...is to equip call centre agents with the skills, information and knowledge to combat the typical challenges experienced in a call centre environment... Learn about: Customer Service, Call Centre Skills, Call Centre...

...are those that drive others to achieve their own success. This course will allow each delegate to understand their own leadership styles and how to lead their teams effectively... Learn about: Leader skills, Working relationships, Management Planning...

...it is a key factor in motivating people How to motivate team members to aim for the green zone Action planning... Learn about: Motivating people, Team Training, Team Development...

...of influence Know how to communicate the company vision, values and behaviours Explore the consequences of poor communication Understand how to transfer... Learn about: Influencing Skills, Decisions and choices, Potential of your people...

...Organisations need to be able to use data to help them make timely, accurate and smarter business decisions. They need to consider the value of information... Learn about: Decision Making, Solve Problems, Graphical techniques...

...dealing with conflict and managing underperformance. Giving feedback is also key to achieving outstanding performance and results. This course is ideal... Learn about: Managing Performance, Team Development, Training needs...

...Review of Day Two Problem Solving The use of various problem-solving techniques, including affinity and fishbone diagrams Managing performance and maintaining... Learn about: Team Training, Interpersonal Skills, Multi-disciplinary team...

...of effort – getting everyone to buy into the same vision, values and strategy and explore the reasons WHY Create a culture that enables people to achieve... Learn about: Call Centre Manager, Call Centre, Assistant Call Centre Manager...

...Explore your own self awareness – who you think you are, how others see you and who you really are How to build and gain trust and respect Getting into... Learn about: The Board, Role Director, Types of power...

...role and ideas for achieving agreed objectives. An appraisal, if done correctly, is the best opportunity you have to motivate, encourage, coach and improve... Learn about: Process works, Agreeing realistic, Appraisal Process...

...Behaviours and Integrity Create a culture that enables people to achieve their true potential Explore your own leadership style and deploy a wide range... Learn about: Team Development, Types of power, Team Training...

...role in helping people to develop to their full potential How to use motivational factors for rewards How the exit interview can help to improve the working... Learn about: Performance Reviews, Motivational factors, Motivation techniques...

...Essential dos and don’ts in a presentation Structure your presentation to deliver your key message Starting with an engaging beginning and take-away message... Learn about: Presentation techniques, Customer Service, Presentation Skills...

...strategy/Plan POC (Proof of Concept) Requirements gathering Understanding of various performance tests. Capacity Planning test Benchmark Test Fail-over/Fail-back... Learn about: IT Development...