Personal Development courses Northern Ireland

...of effective influencers Recognise the different sources of power Define the relationship between power and influence Recognise the different strategies... Learn about: Conflict Resolution, Problem Solving, Influencing Skills...

...for those individuals who need to improve their personal effectiveness at work. As a result of participating in the course delegates will: Identify... Learn about: Assertiveness Training, Verbal Communication, Communication Training...

...Intelligence and in doing so help them to perform more effectively. By the end of the course participants will: • Understand what Emotional Intelligence... Learn about: Gain Confidence, Self assessment, Decision Making...

...to contribute in a more professional and effective manner. It will demonstrate the skills and techniques required to get the most out of individuals... Learn about: Communication Skills, Listening Skills, Facilitation Skills...

...activity listening in coaching How to re frame thinking to gain a positive outcome How to put it all into practice This course is ideal for anyone... Learn about: Model of coaching, Coaching Skills, Leadership Skills...

...are perceived and every interaction is an opportunity to develop trust and exert positive influence. When you are presenting, conveying information... Learn about: Types of communication, Barriers of communication, Assertive Behaviour...

...This course is ideal for all Call Centre staff, whether they be new or experienced. By the end of this course participants will be able to: Understand... Learn about: Call Centre Skills, Telephone techniques, Sales opportunities...

...behaviours and capabilities that a person needs in order to be successful at motivating and directing others. It can be said that the most successful leaders... Learn about: Good leader, Leader skills, Working relationships...

...behaviour of people at work Identify a number of “motivators” and “de-motivators” and its impact on you and others Explore how motivation affects the behaviour... Learn about: Motivating people, Performance level, Team Development...

...choices Explore the impact of communication on your people Understand how to influence people to behave in a desired manner within a constant changing... Learn about: Decisions and choices, Leadership Styles, Influencing Skills...

...of information Explore how you can use graphical techniques and other visual tools to make data more accessible and easier to analyse Enhance your ability... Learn about: Persuasive argument, Operational research techniques, Solve Problems...

...types of conflict Explore how you manage Difficult Situations in the workplace Identifying your personal style when faced with managing conflict Identify... Learn about: Team Training, Training needs, Team Performance...

...Day One Programme Course objectives and introductions Defining our role and responsibilities Understanding the responsibilities of management Maximising... Learn about: Maximising resources, Style of management, Multi-disciplinary team...

...Explore how to improve business performance by working together as a team Re-examine the difference between what is a leader and what is a manager Unity... Learn about: Team Training, Call Centre Manager, Team Leader...

...They need to understand what is expected of them, the risks and what they must do. This course is ideal for any person who is, or is about to be appointed a Director... Learn about: Types of power, Business Improvement, The Board...

...Practice interviews Participants will carry out short practice interviews with feedback from colleagues and the course leader. Course review and action... Learn about: Agreeing realistic, Measuring Performance, Establishing Rapport...

...Explore your own self awareness – who you think you are, how others see you and who you really are Explore Leadership Qualities, Values, Behaviours and... Learn about: Team Leader, Team Development, Team Training...

...In any organisation you need to enhance your workforce and ensure strategic plans are consistent across the business, therefore you must have a strong... Learn about: Job descriptions, Performance Management, Motivation techniques...

...Director’s and Senior Management Heads of Departments, Team Leaders and Supervisors Sales Team Tender Bid Manager Designers, Technical engineers and those... Learn about: Presentation Skills, Negotiation techniques, Public Speaking...

...Constant Duration, Ramp-down Analysis using LR Analyzer Granularity Merged graphs Analysis... Learn about: IT Development...