Personal Development courses Northern Ireland

...that can be learnt and developed by anyone wishing to communicate their ideas persuasively, to build strong on-going relationships and networks and... Learn about: Public Speaking, Problem Solving, Influencing Skills...

...Interpersonal Skills Listening, observing and questioning Understanding non-verbal communication The positive use of language and tone of voice Building... Learn about: Assertiveness Training, Confidence Training, Communication Training...

...Emotional Intelligence increases our ability to make good decisions, build relationships, deal with stress and cope with change and is seen as a highly... Learn about: Stress Management, Emotional Intelligence, Relationship Building...

...participants will be able to: Understand the role of the facilitator and the expectations Identify the core practices and skills required for effective... Learn about: Skills and Training, Problem Solving, Facilitation Skills...

...How to use coaching to produce higher productivity The role and responsibilities of being a coach The GROW Model of coachingThe power of questioning... Learn about: Coaching Skills, Leadership Skills, Model of coaching...

...the impact of the use of language, body language, emotion and expression Putting it all together... Learn about: English Language, Overcome negative blocks, Communication Training...

...The most valuable asset in all Call Centre business is its people. Developing them to their full potential is critical to success. The aim of this course... Learn about: Sales skills, Team Training, Customer Service...

...Leadership is a critical management skill; it is the ability to motivate a group of people towards a common goal and the skills are the tools... Learn about: Leader skills, Good leader, Working relationships...

...Motivating staff is a key part of any manager's role. Getting the most from your team is the sign of a good manager and can lead to a successful business... Learn about: Green zone, Performance level, Motivating people...

...of influence Know how to communicate the company vision, values and behaviours Explore the consequences of poor communication Understand how to transfer... Learn about: Skills of influence, Non verbal behaviours, Decisions and choices...

...and improve communications within the organisation Understand the three principles of managing information Examine the risks involved in the management... Learn about: Visual tools, Solve Problems, Persuasive argument...

...against objectives and agree plans for improvement for the following year Manage gaps in skills and training needs Managing Conflict Identify different... Learn about: Team Development, Training needs, Managing Performance...

...resources Managing a multi-disciplinary team Interpersonal Skills The impact of our behaviour on others’ Developing an assertive style of management The... Learn about: Receiving Feedback, Interpersonal Skills, Multi-disciplinary team...

...Call Centre Manager and the Team Leader Explore the Candor effect and how it can lead to improve efficiency Explore differentiation defined – about people... Learn about: Call Centre Manager, Business Performance, Assistant Call Centre Manager...

...Explore your own self awareness – who you think you are, how others see you and who you really are How to build and gain trust and respect Getting into... Learn about: Role Director, Business Improvement, Types of power...

...coach and improve productivity of the individuals in your team. This course will provide each delegate with the essential skills, techniques and tools... Learn about: Process works, Agreeing realistic, Employee prepare...

...Behaviours and Integrity Create a culture that enables people to achieve their true potential Explore your own leadership style and deploy a wide range... Learn about: Team Development, Team Leader, Types of power...

...role in helping people to develop to their full potential How to use motivational factors for rewards How the exit interview can help to improve the working... Learn about: Performance Reviews, Full potential, Motivation techniques...

...can be used to create an impact. Understand how powerful body language can be. The importance of what you wear or don’t wear. How to reduce signs of nerves... Learn about: Sales Promotion, Public Speaking, Presentation techniques...

...Constant Duration, Ramp-down Analysis using LR Analyzer Granularity Merged graphs Analysis... Learn about: IT Development...