Personal Development courses Northern Ireland

...for influencing Use a wider range of influencing styles in appropriate circumstances Select the appropriate strategies for key contacts in the workplace... Learn about: Presentation Skills, Problem Solving, Conflict Resolution...

...Interpersonal Skills Listening, observing and questioning Understanding non-verbal communication The positive use of language and tone of voice Building... Learn about: Skills and Training, Interpersonal Communication, Communication Skills...

...to effectively manage emotions in ourselves and with others. Emotional Intelligence increases our ability to make good decisions, build relationships... Learn about: Confidence Training, Stress Management, Relationship Building...

...Confirmation details will be sent together with an invoice close to the course date. Aim Today, most work-place roles require us to work as part of a group or... Learn about: Problem Solving, Team Training, Decision Making...

...The role and responsibilities of being a coach The GROW Model of coaching The power of questioning and activity listening in coaching How to reframe thinking... Learn about: Leadership Skills, Positive outcom, Model of coaching...

...to deliver results To develop your skills and confidence to voice your views, opinions, suggestions, fears and feelings with conviction How to raise issues... Learn about: Influencing Skills, Barriers of communication, Skill set...

...The most valuable asset in all Call Centre business is its people. Developing them to their full potential is critical to success. The aim of this course... Learn about: Call Centre, Telephone techniques, Sales opportunities...

...working relationships How to develop greater empowerment to help people make the right decisions and choices How to explore the impact of communication on your people... Learn about: Management Planning, Leader skills, Good leader...

...Motivating staff is a key part of any manager's role. Getting the most from your team is the sign of a good manager and can lead to a successful business... Learn about: Green zone, Team Development, Motivating people...

...of influence Know how to communicate the company vision, values and behaviours Explore the consequences of poor communication Understand how to transfer... Learn about: Non verbal behaviours, Leadership Styles, Influencing Skills...

...Organisations need to be able to use data to help them make timely, accurate and smarter business decisions. They need to consider the value of information... Learn about: Analytical statistics, Graphical techniques, Visual tools...

...their aspirations and expectations about their work Set objectives for employees for the coming year in line with company goals Review employees’ performance... Learn about: Team Training, Team cohesion, Ob satisfaction...

...personal time management Giving instructions once and effectively The benefits, challenges and practical actions required for successful delegation Teamwork... Learn about: Team Training, Maximising resources, Receiving Feedback...

...Call Centre Manager and the Team Leader Explore the Candor effect and how it can lead to improve efficiency Explore differentiation defined – about people... Learn about: Leadership style, Call Centre Manager, Business Performance...

...Explore the team interdependencies (Business improvement) – examine the shortfalls Understanding the different types of power, influence and authority... Learn about: The Board, Role Director, Business Improvement...

...on self appraisal The interview – skills Establishing rapport Questioning techniques Listening, reflecting and summarising Giving and receiving feedback... Learn about: Potential barriers, Appraisal Skills, Agreeing realistic...

...This course is designed to demonstrate the techniques which are essential to the role of an effective Team Leader. New, existing and aspiring Team Leaders... Learn about: Team Leader, Team Development, Team Training...

...to gain a consistent approach to performance management or about to introduce a new performance management process into their organisation. By the... Learn about: Performance Management, Job descriptions, Motivation techniques...

...DESCRIPTION Course Description DSM Presentation Skills course focuses on public speaking to large and small groups as well as presenting to a single individual... Learn about: Public Speaking, Presentation techniques, Sales Training...

...Various testing's as part of SDLC ( Unit Testing, IST, UAT etc) Performance testing and its importance Performance Testing Concepts Introduction to Performance... Learn about: IT Development...