Sales Courses Norfolk

...these and many other issues faced during this essential business process while gaining an appreciation of modern sales techniques. Areas Covered...

...to any of the above questions you will find that this interactive, practical and informative workshop provides not only a refresher on current practice...

...Beating the Dragon How to Open the Decision Maker up Qualifying the Decision Maker Using Hooks and Juicy Worms to Open the Customer Up WIIFM statements...

...Preparation Mental Preparation Receiving The Call Your Positive Attitude Your Telephone Voice Understanding The Inbound Call Cycle Welcoming the caller...

...in the workplace and covers the retail sector in more depth. Retail Level 3 has three main routes and one of the following must be chosen for the candidate to follow...

...promise Make customer service personal Go the extra mile in customer service Deal with customers in writing or using ICT Deal with customers face to...

...Delivery Deliver customer service on your customer’s premises Recognise diversity when delivering customer service Delivery customer service using service...

...The candidate must demonstrate that they have the retail skills such as: processing payments, merchandising and creating a positive impression of themselves and their organisation...

...organisation Optional units: Learners must achieve a further five units and at least four of these must be chosen from: Unit 29 Recruit, select and...

...in your retail organisation Optional units : Learners must achieve a further five units and at least four of these must be chosen from the following units at Level...