Spearhead Training courses

...An ideal course for those new to sales or looking to develop a career as a professional consultative sales person. Also suitable for the more experienced... Learn about: Decision Making, Sales Training, Consumer Behaviour...

...In this course we look at the key stages of a customer meeting. You will learn how to deal with different customer types and how to open the meeting positively... Learn about: Asking Questions, Sales Training, Communication Skills...

...for asking questions Types of questions A customer’s buying criteria Business needs Personal needs Justifying questions Influencing answers Questioning techniques... Learn about: Reasons for asking questions, Business needs, Communication Skills...

...In this online sales training course you will learn how to make sales presentations and specific techniques for presenting the price of the product or service you are selling... Learn about: Use of visual aids, Presenting financial justification, Sales Training...

...and continuous professional development The summary includes: Sales Communication – key aims Receiving information Questioning skills Clarifying skills... Learn about: Consumer Behaviour, Communication Skills, Sales Training...

...In this course you will learn about the background to objections before moving onto learning the options available to handle objections. This will... Learn about: Objection Handling, Sales Marketing, Common objections and best answers...

...about your chosen career Improve promotional opportunities or transition to a new profession Help build your CV Develop or fine-tune your knowledge... Learn about: Gaining commitment, Positive endings to meetings, Consumer Behaviour...

...Deciding visit frequency Allocating your time How to develop a territory plan Tips for excellence in territory planning... Learn about: Consumer Behaviour, Sales Training, Communication Skills...

...about your chosen career Improve promotional opportunities or transition to a new profession Help build your CV Develop or fine-tune your knowledge... Learn about: Maximising selling time, Improvement tips, Sales Training...

...promotional opportunities or transition to a new profession Help build your CV Develop or fine-tune your knowledge and skills to achieve career progression... Learn about: Managing Long Sales Cycles, Sales Techniques, Sales Promotion...

...Becoming a supervisor for the first time requires a complete change in the way you work. It can be hard to make the transition from team member to supervisor... Learn about: Team Training, Team Performance, Organisational expectations...

...For these reasons, the summary of this course includes the following topics: The Supervisor and Quality Standards of Performance How to set standards... Learn about: Team management, Work allocation, Communication Skills...

...if you are currently working as a supervisor and need to improve your skills and prove to employers that you have been professionally trained... Learn about: Communication Skills, Team management, Team Training...

...Why we need to be effective communicators Some problems of communication Techniques for Active listening Better Questioning Communicating clearly Planning... Learn about: Active Listening, Communication Training, Communication Skills...

...This module looks at how you can give better feedback. It also covers how to receive feedback from your team. The summary includes the following topics... Learn about: Problem Solving, Constructive Criticism, Communication Barriers...

...and developing your team Your role in training people The three elements of development Understanding how people develop The stages of training people... Learn about: The cycle of training, Developing your team, Communication Skills...

...The different personality types you can encounter Understanding conflict and its costs The ten stages for managing a people problem Being assertive Working... Learn about: Understanding conflict, Difficult People, Team Performance...

...working as a supervisor and need to improve your skills and prove to employers that you have been professionally trained, this is the course for you. The course aims... Learn about: The steps of delegating a task, Team Bonding, Team management...

...Meeting It includes the following topics: What is a formal performance Appraisal? Understanding the concerns of your Employees Your Responsibilities... Learn about: Performance ratings, Team management, Questioning skills...

...This course covers the principles of effective time management and provides some essential tools and tips to help you master this most valuable of resources... Learn about: Managing time wasters, Impossible deadlines, Planning aids...