Personal Development Training Tyne and Wear

...Your Contact Person Performing a Needs Analysis Creating Potential Solutions 4 Creative Openings A Basic Opening for Warm Calls Warming up Cold Calls Using... Learn about: Sales Process, Sales Training, Basic Sales...

...Skills Varying the Pitch of Your Voice Using Tone to Your Advantage Monitoring Your Speed 4 Advanced Verbal Communication Skills Speaking Like a STAR... Learn about: Communication Skills, Body Language, Small Talk...

...parking lot Workshop objectives Action plans and evaluation forms 2 An Introduction to Conflict Resolution What is Conflict? What is Conflict Resolution?... Learn about: Mutual Understanding, Resolution Process, Conflict Management...

...explain course content and payment options. The topics covered are as follows: 1 Getting Started · Icebreaker · Ground rules · The parking lot · Workshop... Learn about: Chairing a Meeting, Taking Minutes, Creating the Meeting Agenda...

...Four Levels of Conversation · Case Study 5 Dining In Style · Understanding Your Place Setting · Using Your Napkin · Eating Your Meal · Sticky Situations...

...their personal effectiveness and enhance their health and happiness by applying simple stress management techniques. The trainer for this course has extensive... Learn about: Positive Mental Attitude, Identifying Causes of Stress, Assessing Stress Level...

...It is suitable for managers and professional staff who wish to enjoy greater confidence when communicating with others. The trainer for this course... Learn about: Dealing with People, Positive Body Language, Assertive Behaviour...

...to bring examples of their own written work to the public course. By taking this course, participants will increase their confidence in producing written material... Learn about: Letter Writing...

...The course is designed to give participants a full understanding of how to prepare and deliver an effective presentation. It is highly practical with opportunities for practice... Learn about: Building Confidence, Gathering Information, Body Language...

...Delegates who attend this course will benefit from a better understanding of how to build rapport and will work on communicating in a friendly and confident manner... Learn about: Communication Skills, Key Skills, Presenting Ideas...

...You'll come away with a strong sense of self-awareness and a checklist of behaviours you can call on in different influencing situations. This one... Learn about: Matrix Management, Conflict Strategies, Non-verbal Communication...

...understand how to control each sales call and take confidence in their role. Effective techniques in dealing with 'gate-keepers', overcoming objections... Learn about: Requesting Appointments, Sales Process, Telephone Etiquette...

...learning and experiencing different methods of facilitation and communication skills to get results. The trainer for this course is a Fellow of the Chartered... Learn about: Win/Win Solutions, Effective Facilitation, Strategic Planning...