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Classroom-based Customer Management Training
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
...Handling difficult situations in a professional and positive manner will increase customer satisfaction and improve customer retention. Fail to handle and acknowledge your customers complaints and you could push them in to the arms of your competitors. Book a place on our Handling Difficult...
- Training
- Eastbourne
..., but it's also a great introduction to delivering knock-out service. While this course is more suited to a face-to-face customer service environment, those working on telephone customer services will also benefit...
- Training
- Londonandanother venue.
- London
- Intermediate
- 1 Day
...To help product managers become more successful in their roles by introducing them to a framework for product management – the role; the key tasks and processes they should use and guidelines for product managers to manage themselves and their development... Learn about: Product plan, Product Managers, Product Packaging...
- Training
- Londonand11 other venues
- Basingstoke, Birmingham, Manchester, Bristol, Southampton, Reading, Swindon, Garforth, Woking, Brentwood, Oxford ...
- 1 Day
...Suitable for: Anyone working in a customer service environment providing service to either internal or external customers. Anyone handling incoming and out bound telephone calls...
- Training
- West Kensington
- 3 Days
...It provides a single point of contact for customers, thereby improving service quality and assists in managing customer expectation. The Service Desk will utilise the Incident management process to restore service following an interruption, thereby reducing the adverse impact on the business...
Similar training in other typologies
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Retention, Customer Manager, Customer satisfaction...
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The union should improve their social activities.
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- Course
- Leicester
...It recognises the diverse range of skills, functions and tasks that employees are working on to support customers both internally and externally...
...It recognises the diverse range of skills, functions and tasks that employees are working on to support customers both internally and externally...
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The union should improve their social activities.
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- Course
- Paisley
- 9 Weeks
... and external customers, establishing loyalties, communication, total quality management, training and developing staff, reward and recognition schemes, customer...
- Short course
- Sutton Coldfield
- 1 Day
...To understand the benefits of good customer care and to develop key skills when in contact with customers. Suitable for: Tailored to all levels...
- Course
- Plymouth
- Different dates available
...Level Two Customers are essential to every business. No matter what the company offer, customer service is integral to ensure to ensure success and maximum productivity. You know when you've received good service. You got what you wanted and it was given to you willingly with warmth and politeness... Learn about: Skills and Training, Customer Service...
- Short course
- Manchester
- 1 Day
...Discover why customer service is so important, how to communicate effectively with customers and colleagues, how to be clear in your communications with others, how to handle challenging conversations, respond effectively to customer complaints and solve customer service issues on this customer...
- Course
- Harpenden
- 1 Day
...Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: Achieve excellence in a customer-focused organisation. Establish the standards, systems and skills that can make every customer,...
- Course
- Bradford
- 12 Months
...You will work towards Customer Service NVQ Level 1, dealing with colleagues and customers,filing, using equipment and developing I.T. skills. You will develop personal skills to move forward to further training and employment...
- NVQ
- Totton
...Customer Service NVQ 3 Summary This course is aimed at individuals who have to deliver a continually improving service to customers...
- NVQ
- Stratford-upon-avon
- 24 Months
...Customer Service OCR NVQ4 About the Course Subject Customer Service & Sales Study Mode Part-time Introduction This award is suitable for employees...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles... Learn about: Communication Training, Customer Service, Customer Care...
- Vocational qualification
- Southampton
...This one day workshop focuses on the customer service equation - through the magic programme - that people buy from people - we are all in relationships...
- Course
- Doncaster
...Impression and Image, Delivery, Handling Problems, and Development and Improvement. Suitable for: Any Customer Service environment...
- Short course
- Eastbourne
... to get things done for the customer and are aware of the commercial or other pressures facing the organisation/business...
- Short course
- Corby
- 1 Day
...A course designed to cover efficient and effective communications with regards to Customer Care. Success depends on being understood, understanding others and communicating well together. Building healthy working relationships is vital to business success. A major part of this is understanding...