Telephone Skills Courses Lancashire

YOUR CURRENT SELECTION
  • Telephone Skills
  • Classroom-based in Lancashire
METHOD AND LOCATION
  • All 389
  • Distance Learning 0
  • Online 0
  • Blended 3
  • Inhouse 125
  • Classroom-based 261
England 223
Lancashire 6
Town/City
SUBJECT AREA
COURSE TYPE
  • All 6
  • Training 3
  • Course 2
  • Short course 1
DURATION
  • Hours 4
  • Days 1
  • Weeks 0
  • 3 months 0
  • 6 months 0
  • 9 months 0
  • Year(s) 0
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6 results

...To demonstrate why Telephone Technique is so important. To show the importance of the Qualities and Key Skills needed for success. To illustrate how to develop the correct Attitude and Image. To illustrate why excellent Customer Service is important. To show how to use the Telephone effectively... Learn about: Verbal Skills, Telephone answering, Oral Communication...

  • Training
  • Manchester
    and 12 other venues
  • 1 Day
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£200
+ VAT

...To enhance delegates telephone skills. It addresses how to confidently and effectively communicate using the telephone, to become a well organized competent professional using the telephone. To understand the difference between face to face and voice communication. Understand the need for clear... Learn about: Negotiation Skills, Call Centre, Customer Service Skills...

  • Short course
  • Bolton
  • 1 Day
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£125
+ VAT

... performance indicators (k.p.i's). Managing the customer including: questioning; active listening; empathy skills. Telephone control skills including:managing... Learn about: Call Centre...

  • Training
  • Leyland
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Price on request

...This training provides candidates with the underpinning knowledge and skills to fully understand how to successfully communicate and understand the value of customers whilst showing them how to deliver exceptional customer service. Suitable for: Our customer service course is designed... Learn about: Customer Service Skills, Customer Care, Influencing Skills...

  • Training
  • Inhouse in Liverpool
    and 2 other venues
  • 1 Day
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£175
VAT inc.

...As a result of participating on this course you will&. Understand how to communicate effectively with customers. Develop effective communication and behavioural skills to enhance customer service. Deliver a professional service even in crisis. Retain and relay crucial information from the customer... Learn about: Influencing Skills, Persuasion Skills, Customer Service Skills...

  • Course
  • Leyland
  • 2 Days
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Price on request

...As a result of participating on this course you will&. Understand how to communicate effectively with customers and staff. Develop effective communication and behavioural skills to enhance customer service. Deliver a professional service when working under pressure. Take the principles of managing... Learn about: Call Centre, Influencing Skills, Persuasion Skills...

  • Course
  • Leyland
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Price on request