Telephone Skills Courses Lancashire

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  • Telephone Skills
  • Classroom-based in Lancashire
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  • All 260
  • Distance Learning 0
  • Online 0
  • Blended 0
  • Inhouse 0
  • Classroom-based 260
England 213
Lancashire 5
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SUBJECT AREA
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  • All 5
  • Training 2
  • Course 2
  • Short course 1
DURATION
  • Hours 3
  • Days 1
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MLP Training
Turn Phone Calls Into Orders, Sales and Prospects

...If you are in telesales then you should attend this powerful one-day course. If you want the skills and confidence to outsell your competitors and make sure you turn your phone calls into sales calls. Then this is for... Learn about: Outgoing calls, Convincing dialogues, Handle Objections...

  • Short course
  • Intermediate
  • Northern Manchester
  • 1 Day
  • 05 December 2017
Requirements
  • This course is for residents in England
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£375
+ VAT

... performance indicators (k.p.i's). Managing the customer including: questioning; active listening; empathy skills. Telephone control skills including:managing... Learn about: Call Centre...

  • Training
  • Leyland
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Price on request

...To demonstrate why Telephone Technique is so important. To show the importance of the Qualities and Key Skills needed for success. To illustrate how to develop the correct Attitude and Image. To illustrate why excellent Customer Service is important. To show how to use the Telephone effectively... Learn about: Telephone answering, Oral Communication, Verbal Skills...

  • Training
  • Manchester
    and 12 other venues
  • 1 Day
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£200
+ VAT

...To enhance delegates telephone skills. It addresses how to confidently and effectively communicate using the telephone, to become a well organized competent professional using the telephone. To understand the difference between face to face and voice communication. Understand the need for clear... Learn about: Call Centre, Negotiation Skills, Persuasion Skills...

  • Short course
  • Bolton
  • 1 Day
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£125
+ VAT

...As a result of participating on this course you will&. Understand how to communicate effectively with customers. Develop effective communication and behavioural skills to enhance customer service. Deliver a professional service even in crisis. Retain and relay crucial information from the customer... Learn about: Customer Service Skills, Influencing Skills, Persuasion Skills...

  • Course
  • Leyland
  • 2 Days
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Price on request

...As a result of participating on this course you will&. Understand how to communicate effectively with customers and staff. Develop effective communication and behavioural skills to enhance customer service. Deliver a professional service when working under pressure. Take the principles of managing... Learn about: Call Centre, Persuasion Skills, Influencing Skills...

  • Course
  • Leyland
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Price on request
Similar training online and classroom-based
Quality Seal Emagister EMAGISTER CUM LAUDE
Global Edulink
Certificate in Telephone Collections & Debit Manag

... process. This practical course concentrates on the two areas vital to successful cash collection over the telephone: good technique and a confident approach. With clear and expert presentations, viewers will learn how to organise and carry out calls so that they secure a customer commitment every... Learn about: Behavior Styles, Communication Training, Techniques of Communication...

  • Course
  • Intermediate
  • Online
  • Flexible
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£249 £49
+ VAT
Learning247
24x7 Online Access Multimedia Training

...Training Series Overview This course covers the basics of customer service. Students will learn about understanding customer service and focusing on the customer. They will also learn about interacting on the telephone, handling complaints and enduring stress. Series Taught By: Angela Kegler... Learn about: Customer Service, Handling Complaints, Enduring stress...

  • Course
  • Online
  • Flexible
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£99