Telephone Skills Courses Lancashire

YOUR CURRENT SELECTION
  • Telephone Skills
  • Classroom-based in Lancashire
METHOD AND LOCATION
  • All 392
  • Distance Learning 0
  • Online 0
  • Blended 3
  • Inhouse 126
  • Classroom-based 263
England 225
Lancashire 7
Town/City
PRICE
  • £500
  • £200 or less
SUBJECT AREA
COURSE TYPE
  • All 7
  • Training 3
  • Course 2
  • Short course 2
STARTING
  • In 30 days 1
  • In 3 months 1
  • In 6 months 1
  • In 9 months 1
  • In 1 year 1
  • In over a year 0
DURATION
  • Hours 5
  • Days 1
  • Weeks 0
  • 3 months 0
  • 6 months 0
  • 9 months 0
  • Year(s) 0
CHARACTERISTICS
  • Practical course / Workshop 1
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7 results

... performance indicators (k.p.i's). Managing the customer including: questioning; active listening; empathy skills. Telephone control skills including:managing... Learn about: Call Centre...

  • Training
  • Leyland
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...This training provides candidates with the underpinning knowledge and skills to fully understand how to successfully communicate and understand the value of customers whilst showing them how to deliver exceptional customer service. Suitable for: Our customer service course is designed... Learn about: Customer Service Skills, Influencing Skills, Call Centre...

  • Training
  • Inhouse in Liverpool
    and 2 other venues
  • 1 Day
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...To demonstrate why Telephone Technique is so important. To show the importance of the Qualities and Key Skills needed for success. To illustrate how to develop the correct Attitude and Image. To illustrate why excellent Customer Service is important. To show how to use the Telephone effectively... Learn about: Oral Communication, Verbal Skills, Telephone answering...

  • Training
  • Manchester
    and 12 other venues
  • 1 Day
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...To enhance delegates telephone skills. It addresses how to confidently and effectively communicate using the telephone, to become a well organized competent professional using the telephone. To understand the difference between face to face and voice communication. Understand the need for clear... Learn about: Call Centre, Persuasion Skills, Customer Service Skills...

  • Short course
  • Bolton
  • 1 Day
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...As a result of participating on this course you will&. Understand how to communicate effectively with customers. Develop effective communication and behavioural skills to enhance customer service. Deliver a professional service even in crisis. Retain and relay crucial information from the customer... Learn about: Persuasion Skills, Customer Service Skills, Influencing Skills...

  • Course
  • Leyland
  • 2 Days
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...As a result of participating on this course you will&. Understand how to communicate effectively with customers and staff. Develop effective communication and behavioural skills to enhance customer service. Deliver a professional service when working under pressure. Take the principles of managing... Learn about: Call Centre, Persuasion Skills, Influencing Skills...

  • Course
  • Leyland
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MLP Training
Turn Phone Calls Into Orders, Sales and Prospects

...If you are in telesales then you should attend this powerful one-day course. If you want the skills and confidence to outsell your competitors and make sure you turn your phone calls into sales calls. Then this is for... Learn about: Convincing dialogues, Confidence Training, Outgoing calls...

  • Short course
  • Intermediate
  • Northern Manchester
  • 1 Day
Requirements
  • This course is for residents in England
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