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Customer Service A level in Birmingham
- A Level
- Birmingham
- Different dates available
...learners aged 16 and above. These courses are usually FREE– unless you are working for a large employer. Delivery and Assessment You will complete workbooks by post/email/online... Learn about: Customer Service...
Similar training and in other locations
- A Level
- Online
- Different dates available
- 2 Years
...ISBN 978-1-4058-9220-9 Sections of the book will be set out as recommended reading in places within the course material. Studying Business Studies Business... Learn about: Customer Service, Business Studies, Basic IT...
Similar training in other typologies
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- September
...10:15 Task 10:15 - 10:45 Personal SWOT 10:45 - 11:00 Coffee break 11:00 - 11:30 Five Reasons For a Customer Not to Buy Your Product 11:30 - 12:15 The Science... Learn about: Customer Service Skills, Customer relationship, Customer Manager...
- Course
- Birmingham
- Different dates available
...and the needs of the employer, however a good level of secondary education is expected and many employers expect you to have maths and English GCSE at a C grade or above... Learn about: Customer Service...
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I like being with many people all the time.It is a small campus but always clean and very well located, it is some time noisy, but it is very pleasnt
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- NVQ
- Birmingham
- Different dates available
- 12 Months
...2 and embraces the wider aspect of working in a supervisory or management role in customer service. As part of your Level 3 Apprenticeship you will... Learn about: Customer Service...
...2 and embraces the wider aspect of working in a supervisory or management role in customer service. As part of your Level 3 Apprenticeship you will... Learn about: Customer Service...
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I like being with many people all the time.It is a small campus but always clean and very well located, it is some time noisy, but it is very pleasnt
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- Training
- Birminghamand4 other venues
- Wembley, London, City Of London
- Beginner
- Different dates available
...You will be using various accounting software during the training e.g. Sage 50, QuickBooks, Xero and Excel. With the collaboration of KBM Chartered Certified... Learn about: MS Excel, Sales Training, Customer Service...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- March
...deliver them in the public sector environment. 10.30-11.15: Product knowledge. The backbone of amazing customer service. 11.15-11.30: Coffee break 11.30-12... Learn about: Customer relationship, Customer Manager, Customer Retention...
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It was a great learning experiences, alone in a foreign country, Thanks a lot.
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- NVQ
- Birmingham
- Different dates available
- 12 Months
...dealing with payments, health and safety, and learning about regulations and legislation. You will gain: NVQ Level 2 Diploma in Food and Beverage Service... Learn about: Food Beverage Service, Customer Service...
...dealing with payments, health and safety, and learning about regulations and legislation. You will gain: NVQ Level 2 Diploma in Food and Beverage Service... Learn about: Food Beverage Service, Customer Service...
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It was a great learning experiences, alone in a foreign country, Thanks a lot.
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- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- March
...customer service and how to deliver them in the leisure industry. 10.30-11.15: Product knowledge. The backbone of amazing customer service. 11.15-11... Learn about: Customer Service, Tourism Hospitality, Customer Manager...
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- September
...demos and quotations.) 10:45 - 11:15 Participants to Draw Up Their Own 12 Month Marketing Plan (Looking at the best target industries for telephone prospecting... Learn about: Sales Training, Customer satisfaction, Selling skills...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...increases customer loyalty. Delegates will be come experts in delivering excellent customer service levels on the phone and ensure their email skills are highly professional... Learn about: Communication Training, Communication design, Communication Skills...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques... Learn about: Customer relationship, Excellent Customer Care, Customer Service...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- October
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course... Learn about: Customer Manager, Customer Service Skills, Customer Service...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...Effective questioning techniques. Three essential skills of knowing the customer. Questioning, Listening, Action. 12.45 – 13.45: Lunch 13.45 – 14.45... Learn about: Customer Service, Customer satisfaction, Customer Manager...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...10:00 Coffee & Introduction 10:00 - 10:30 What makes for good customer care 10:30 - 11:00 Getting it Right - Building on your Good Practices 11:00... Learn about: Customer Care, Customer relationship, Customer Manager...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...of brands The importance of customer care in retaining business An understanding of how their business compares to the competition A plan to ensure... Learn about: Customer Care, Communication Training, Customer relationship...
- Training
- Birminghamand4 other venues
- Wembley, London, City Of London
- Intermediate
- 1 Month
...Insolvency and Bankruptcy The following topics are covered: Statutory demands; Insolvency; Winding up petitions; Voluntary arrangements; and Administration orders... Learn about: Customer Service, Customer Retention Strategy, Debt Management...
- Short course
- Inhouse in Birmingham
- 1 Day
...needing to increase understanding of proactive cash collection procedures and bad debt reduction. On receiving your request for more information we... Learn about: Credit Cycle, Credit Tax, Handling Excuses...
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
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- Course
- Birmingham
- 1 Day
...on how to improve their own personal negotiation style and on recognizing when others are trying to influence them. While each participant will have... Learn about: Persuasion Skills, Negotiation Skills, Selling Skill...
...on how to improve their own personal negotiation style and on recognizing when others are trying to influence them. While each participant will have... Learn about: Persuasion Skills, Negotiation Skills, Selling Skill...
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
← | → see all
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
← | → see all
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
← | → see all
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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- Course
- Birmingham
- 1 Day
...Identifying your customers and their expectations Working in a... Learn about: Customer Care, Anger Management, Customer Service...
...Identifying your customers and their expectations Working in a... Learn about: Customer Care, Anger Management, Customer Service...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
← | → see all
-
The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
← | → see all