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Classroom-based Customer Service A level in Birmingham
- A Level
- Birmingham
- Different dates available
...This short course is aimed at people who would like to develop the knowledge and skills required for working with the public. This course covers all aspects... Learn about: Customer Service...
Similar training and in other locations
- A Level
- Online
- Different dates available
- 2 Years
...ISBN 978-1-4058-9220-9 Sections of the book will be set out as recommended reading in places within the course material. Studying Business Studies Business... Learn about: Basic IT, Business Environment, Cash Flow...
Similar training in other typologies
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- September
...This Advanced Selling Skills course covers the science of questions in qualification and advanced objection handling skills with participants expected... Learn about: Customer Care, Objection Handling, Selling skills...
- Course
- Birmingham
- Different dates available
...skills that your employer or college tutor will monitor and observe to prove that you reached a certain level of understanding. Progression On completion of the apprenticeship... Learn about: Customer Service...
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I like being with many people all the time.It is a small campus but always clean and very well located, it is some time noisy, but it is very pleasnt
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- NVQ
- Birmingham
- Different dates available
- 12 Months
...There is a growing demand across all sectors for people who have the skills and abilities to be people focussed and who want to contribute to the on-going... Learn about: Customer Service...
...There is a growing demand across all sectors for people who have the skills and abilities to be people focussed and who want to contribute to the on-going... Learn about: Customer Service...
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I like being with many people all the time.It is a small campus but always clean and very well located, it is some time noisy, but it is very pleasnt
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- Training
- Birminghamand4 other venues
- Wembley, London, City Of London
- Beginner
- Different dates available
...Accounts Assistant Training program is designed to equip you with the skills that you need to secure job as an Accounts Assistant / Finance Assistant... Learn about: MS Excel, Customer Service, Sales Training...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- March
...Sales is everyones business in customer service. 15.45-16.45: Complaint handling strategies. How to get customer feedback that makes the difference... Learn about: Customer Care, Customer Service Skills, Public Sector...
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It was a great learning experiences, alone in a foreign country, Thanks a lot.
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- NVQ
- Birmingham
- Different dates available
- 12 Months
...You will gain: NVQ Level 3 Diploma in Hospitality Supervision and Leadership Level 3 Award in Hospitality Supervision and Leadership Principles Level... Learn about: Food Beverage Service, Customer Service...
...You will gain: NVQ Level 3 Diploma in Hospitality Supervision and Leadership Level 3 Award in Hospitality Supervision and Leadership Principles Level... Learn about: Food Beverage Service, Customer Service...
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It was a great learning experiences, alone in a foreign country, Thanks a lot.
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- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- March
...Coffee break 11.30-12.15: Don’t ignore your competitors. Stay ahead of the game and how to implement it. 12.15-12.45: Advanced communication skills... Learn about: Customer Care, Customer Service Skills, Tourism management...
- Short course
- Birminghamand6 other venues
- Wymeswold, Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- September
...12:30 Participants To Make Calls 12:30 -13:00 Brief review of calls. 13:00 - 14:00 Lunch 14:00 - 15:00 Advanced Objection Handling (This module gives participants... Learn about: Customer Manager, Customer Service, Telephone answering...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...– 14:30 Managing difficult calls and responding to challenging emails. How to deal with conflict on the telephone. Exploration of the ULAR formula and... Learn about: Customer Service, Telephone answering, Communication design...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer satisfaction, Customer Care, Customer relationship...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- October
...Satisfaction - Timetable 09:30 - 10:00 Coffee & Introduction 10:00 - 11:00 What Are Our Customers' Main Objections? What is the Best Way to Handle Them?... Learn about: Customer Manager, Customer relationship, Customer Service Skills...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...Look at successful companies who really know their customers and see how they have grown through self-development and consistency. Questionnaires... Learn about: Customer Relationship Management, Customer Manager, Customer satisfaction...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...care skills The opportunity to work on improvement areas An action plan for continuous improvement Outstanding Customer Service Skills - Timetable 09:30... Learn about: Customer satisfaction, Customer Care Skills, Customer Service...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...to look at the importance of visual communication and again specifically from the customer's point of view. How well signposted is their dealer... Learn about: Customer relationship, Customer Service Skills, Customer Care...
- Training
- Birminghamand4 other venues
- Wembley, London, City Of London
- Intermediate
- 1 Month
...and How to gain commitment to pay. Written Communication The following topics are covered: When to choice written forms of communication; Email verses... Learn about: Customer Service, Debt Management, Customer Retention Strategy...
- Short course
- Inhouse in Birmingham
- 1 Day
...Some of the topics which will be covered the critical stages in credit control, business and customers' rights, dealing with disputed debt, and reducing... Learn about: Cash Flow, Money Management, Customer Service...
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
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- Course
- Birmingham
- 1 Day
...exercises in negotiating Ethical influencing Influencing patterns Maximising personal strengths Practical exercises in influencing... Learn about: Selling Skill, Negotiation techniques, Customer Service...
...exercises in negotiating Ethical influencing Influencing patterns Maximising personal strengths Practical exercises in influencing... Learn about: Selling Skill, Negotiation techniques, Customer Service...
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
← | → see all
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
← | → see all
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
← | → see all
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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- Course
- Birmingham
- 1 Day
...handling difficult situations and will teach them how to project a professional and positive image. Suitable for: Any member of staff whether existing or new to handling... Learn about: Customer satisfaction, Customer Manager, Communication Training...
...handling difficult situations and will teach them how to project a professional and positive image. Suitable for: Any member of staff whether existing or new to handling... Learn about: Customer satisfaction, Customer Manager, Communication Training...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
← | → see all
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
← | → see all