Customer Service College Courses

...The apprenticeship will include: giving customers a positive impression promoting additional services and products processing information dealing with…... Learn about: Customer Service...

...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through distance and work based learning. Candidates gain their Customer Service NVQ 3 qualification through the preparation of a portfolio of work-based... Learn about: Customer Service...

...The course is designed for people employed in a senior customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance and work based learning. Candidates gain their Customer Service NVQ 4 qualification through the preparation... Learn about: Customer Relationship Management, Customer Retention, Customer Service...

... customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information... Learn about: Problem Solving, Managing situations, Customer Service...

... environment where the work involves direct or indirect contact with both external and internal customers... Learn about: Customer Service...

...This course covers Core units in literacy and numeracy and introducing customer service and administration. Will also include: Financial management *Health and safety *Effective communication... Learn about: Customer Service...

...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through distance/work based learning. Candidates gain their Customer Service NVQ 2 qualification through the preparation of a portfolio of work-based evidence... Learn about: Customer Service, Relationship Marketing, Key Account Management...

...The qualification consists of 5 units: Unit 01 Welcome customers in the hospitality, leisure, travel and tourism industry · Unit 02 Meet the requirements of customers, in the hospitality, leisure, travel and tourism industry, with specific needs · Unit 03 Welcome overseas visitors · Unit 04... Learn about: Customer Service...

... of the business. The session/participant workbook covers modules such as: Principles of customer service The customer and customer service Welcome: Acknowledging customers and using and remembering customers names Making conversation The communication process Effective listening Giving clear information Empathic... Learn about: Quality Training, Travel and Tourism, Customer Service...

... to the delivery of excellent customer service... Learn about: Customer Service, Part Time...

...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through distance and work based learning. Candidates gain their Customer Service NVQ 3 qualification through the preparation of a portfolio of work-based... Learn about: Key Account Management, Customer Service, Customer Retention...

...What will I study on the course? The award consists of 4 units: * Cultural awareness * The role of a customer service representative in welcoming... Learn about: Customer Service, Travel and Tourism, Travel Tourism...

... to contribute to improved customer service delivery and increased customer satisfaction in the public and not-for profit sectors and attract new customers, improve customer loyalty and remain competitive and profitable in the private sector... Learn about: Customer Service...

...The aim of the qualification is to recognise your skills and competences in the workplace. The qualification is about the customer service role and recognises that your work in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing... Learn about: Customer Service, Part Time, Quality Training...

.... Recognise & deal with customer queries, requests & problems. Give customers... Learn about: Customer Service, Part Time...

...Studying this course will give you an over view of customer service in a business environment alongside other business-related career subjects like finance, business structure and conflict management... Learn about: Customer Service, Customer Care, Functional skills...

... to improved customer service delivery and increased customer satisfaction in the public and not-for profit sectors and attract new customers, improve customer loyalty and remain competitive and profitable in the private sector... Learn about: Customer Service...

... or on your own, such as in a commercial customer service environment... Learn about: Quality Training, Customer Service, Part Time...

...ou’ll work for an employment service provider such as a recruitment agency, a school or college delivering careers advice, a prison resettlement team, an armed forces resettlement team, or a supplier of Not in Education Employment or Training (NEET) services... Learn about: Relation Management, Customer Service...

... personally and with a team. Be able to identify and comply with regulatory requirements. Reflect on and enhance their selling skills. Understand and demonstrate the key elements in providing excellent customer service. Be able to effectively process financial transactions... Learn about: Customer Service, Financial Services, Financial Training...