Telephone Skills college courses

...are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality...

...Examples could be the travel industry, leisure industry or reception work. The Level 2 qualification is suitable for you if, as part of your job role...

...Standards produced by the Institute of Customer Service, the national standard setting body for this occupational area: The aim of this qualification...

...(equivalent to two A-Level passes) What do Apprenticeships lead to? An Apprenticeship is not a qualification in itself, but is a framework that contains...

...are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality...

...for working in a customer service/retail environment. The course will cover: effective communication skills, presenting a professional image and handling complaints...

...2 Customer Service NVQ has been developed from the National Occupational Standards produced by the Institute of Customer Service, the national standard...

...portfolio of work-based evidence to demonstrate competence. Each candidate is allocated a personal tutor, offering guidance and support through the qualification...

...and Improvement How will I learn? You will be given both mandatory units plus a list of the optional units to choose from, which best represent your job...

...(equivalent to two A-Level passes) What do Apprenticeships lead to? An Apprenticeship is not a qualification in itself, but is a framework that contains...

...for individuals that are already working in a relevant job. The course runs on a roll-on roll-off programme which allows individuals to join at any point during the...

...their customer service performance. Working to complete this award, individuals are given an opportunity to think reflectively about what they do now to deliver customer service...

...portfolio of work-based evidence to demonstrate competence. Each candidate is allocated a personal tutor, offering guidance and support through the qualification... Learn about: Customer Service Skills, Customer Care, Call Centre...

...that require interaction with customers through electronic methods. Candidates should be working in a company whose main business is a Contact Centre...

...for individuals that are already working in a relevant job. The course runs on a roll-on roll-off programme which allows individuals to join at any point during the...

...These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required by employers, thus proving competency... Learn about: Customer Care, Customer Service, Customer Service Skills...

...around five core mandatory units (19 credits) and a selection of optional units (26 credits). 1. Deliver customer service 2. Understand customers... Learn about: Customer Service...

...that require interaction with customers through electronic methods, and the management and operation of such facilities. Candidates should be working...

...F2 Follow the rules to deliver customer service Here are some examples of the units that you may cover in your qualification, more options are availiable... Learn about: Customer Service...

...used without the other. Objective of this course is to provide more knowledge to students in terms of Database management, Objective management... Learn about: Technology Education, Software Marketing, Software quality...