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Telephone Skills college courses
- NVQ
- Distance Learning
- 6 Months
...The Contact Centre Operations NVQ is ideal for anyone who works within a contact centre. It provides certification for a broad range of customer service...
- NVQ
- Online
- Different dates available
- 1 Year
...Moreover, you will determine how to control tone, rate of speech and pitch for improving voice quality, and discover plenty of tips and tricks for handling... Learn about: Telephone Skills...
- NVQ
- Online
- Different dates available
- 1 Year
...you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and full-time students...
- Vocational qualification
- Southampton
...This is an action packed workshop to help those who are responsible for generating business leads or selling to customers over the phone. It is packed...
- Vocational qualification
- Paignton
...while keeping your cool. What will I be learning? The course includes: * Understanding communication; * Responding to visitors; * Responding to telephone calls...
- Vocational qualification
- Paignton
...while keeping your cool. What will I be learning? The course includes: * Understanding communication; * Responding to visitors; * Responding to telephone calls...
- NVQ
- Inhouse
...customer service and who need to deal with customers and undertake customer service related activities on a day to day basis. The programme is ideal...
- NVQ
- Inhouse
...a formal qualification to enhance career prospects or for those who wish to progress further following completion of the Customer Service NVQ Level...
- NVQ
- Inhouse
...Experienced employees, who wish to have their competency recognised and gain certification. New employees who have undergone basic training and are...
- NVQ
- Inhouse
...in their area of practice. Successful completion of this course allows you to progress to higher level qualifications. ABA Training offer the highest quality...
- NVQ
- Inhouse
...This qualification is designed for employees who need to communicate clearly and confidently. It is also suitable for individuals who work with others...
- NVQ
- Inhouse
...It is suitable for candidates working in any sector, including Finance, Telecommunications, Retail, Manufacturing, Public Services, Logistics...
- Vocational qualification
- Chester
...speed of service, helpfulness of staff, being treated as a valued customer and competence of staff. More businesses than ever now understand the need...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...understanding and skills to a national occupation level required by employers, thus proving competency in their job role. Learners can progress from... Learn about: Customer Service, Effective Communication, Customer Care...
- Vocational qualification
- Wandsworth
- 1 Day
...for working in a customer service/retail environment. The course will cover: effective communication skills, presenting a professional image and handling complaints...
- NVQ
- Ramsgate
- Different dates available
...portfolio of work-based evidence to demonstrate competence. Each candidate is allocated a personal tutor, offering guidance and support through the qualification...
- NVQ
- Coalville
- 12 Months
...and Improvement How will I learn? You will be given both mandatory units plus a list of the optional units to choose from, which best represent your job...
- NVQ
- Coalville
- 12 Months
...are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality...
- NVQ
- Huntingdon
- 18 Months
...for individuals that are already working in a relevant job. The course runs on a roll-on roll-off programme which allows individuals to join at any point during the...
- NVQ
- (Bearsden)
- 12 Months
...their customer service performance. Working to complete this award, individuals are given an opportunity to think reflectively about what they do now to deliver customer service...