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Telephone Skills college courses
- BTEC
- Distance Learning
- 12 Weeks
...requirements to be taken into account when developing customer service. 5 Understand h. Suitable for: Supervisors, Managers, Team Leaders, everyone involved...
- NVQ
- Distance Learning
- 6 Months
...The Contact Centre Operations NVQ is ideal for anyone who works within a contact centre. It provides certification for a broad range of customer service...
- NVQ
- Distance Learning
- 6 Months
...your professional career with Contact Centres. The Level 3 Contact Centre Professionals is for experienced call centre agents and Customer Service Officers and Team Leaders...
- NVQ
- Distance Learning
- 6 Months
...usually Team Leader/Manager level. It will develop your skills and abilities in contact centres and customer service skills. Thank you for choosing I Matter...
Similar training in other typologies
- Short course
- London
- 1 Day
...To add value to the organisation’s image. Answer the telephone effectively. Draw out caller requirements. Take accurate messages. Use tact, discretion...
- Course
- London
...It is of equal benefit to people new to customer care, and to those with more experience who wish to improve their skills. The course is suitable for anyone...
- Course
- Distance Learning
...for those who want to enhance their professional career! Everyone required to make or take business calls, particularly those having regular contact... Learn about: Telephone Skills, Skills and Training...
- NVQ
- Online
...requests and problems Developing personal performance through delivering Customer Services Promoting additional products and services to customers Living...
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
...Exceptional Customer Service when Communicating with Customers by Telephone and Face to Face. Exceptional Customer Service Training Course Set your Organisation...
- Course
- London
...the call Speaking to the right person Dealing with obstructions Being assertive Follow ups Internal Calls The internal customer Dealing with colleagues...
- Course
- London
...Problem Solve Communicate Set Monitoring Levels Achieve Measurable Results... Learn about: Skills and Training...
- Course
- Online
- 4h
...fitting nicely around the working day (or night!). The courses are excellent value for money and provide all the skllls and information that a learner needs...
- Course
- Distance Learning
...amusing and highly memorable story presents practical rules for conducting a call from start to finish. An assistant manager of a marketing department...
- Short course
- London
...use Transaction Analysis to ensure a productive outcome. Staff will learn how to handle difficult situations and problems Staff will learn the errors/challenges...
- Course
- London
...Hooking into the Probe How to Ask Great Probing Questions From Passive Hearing to Active Listening for Signals How to use Features and Benefits in a Prospecting...
- NVQ
- London
...around five core mandatory units (19 credits) and a selection of optional units (26 credits). 1. Deliver customer service 2. Understand customers... Learn about: Customer Service...
- Course
- Online
...amusing and highly memorable story presents practical rules for conducting a call from start to finish. An assistant manager of a marketing department...
- Course
- London
- 1 Day
...creating user satisfaction, and developing a reputation for outstanding IT helpdesk customer care. Key Topics: Why technical skills aren’t enough to assure...
- Short course
- Birmingham
- 1 Day
...influencing and negotiation as skills that work differently for each individual.Lets face it there are times when all of us need to get other people...
- Course
- Glasgow
- Different dates available
...For more information on the framework Two Standard Grades at Credit Level, one of which must be English. Personal experience. NC Media... Learn about: Television Production...