-
All
-
Online
-
Filters
-
Location
-
Online
-
Type of studies
-
+ Filters (1)
Telephone Skills college courses
- NVQ
- London
...around five core mandatory units (19 credits) and a selection of optional units (26 credits). 1. Deliver customer service 2. Understand customers... Learn about: Customer Service...
- NVQ
- Belfast City
...that require interaction with customers through electronic methods. Candidates should be working in a company whose main business is a Contact Centre...
- Vocational qualification
- Online
- Different dates available
- 1 Year
...used without the other. Objective of this course is to provide more knowledge to students in terms of Database management, Objective management... Learn about: Technology Education, Software Marketing, Technology in Management...
- NVQ
- Distance Learning
- 6 Months
...your professional career with Contact Centres. The Level 3 Contact Centre Professionals is for experienced call centre agents and Customer Service Officers and Team Leaders...
- NVQ
- Distance Learning
- 6 Months
...usually Team Leader/Manager level. It will develop your skills and abilities in contact centres and customer service skills. Thank you for choosing I Matter...
Similar training in other typologies
- NVQ
- Inhouse
...a formal qualification to enhance career prospects or for those who wish to progress further following completion of the Customer Service NVQ Level 1 or similar...
- Short course
- Inhouse
- 1 Day
...employers and employees to the skills and abilities we all instinctively possess when dealing with others and to promote the value of providing a service to others...
- Course
- Winchfield
...Team Leaders need to have excellent people skills and learn how to balance the demands of their own teams with their operational workload. Call Centre...
- Training
- (Coventry)
...outbound Telesales operators, anyone who is making outbound calls who's objective it is to turn leads into prospects Cold Calling For Chickens Course...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required by employers, thus proving competency... Learn about: Customer Service, Customer Service Skills, Verbal Communication...
- Course
- Sandbach
- Advanced
- 2 Days
...(and personal) contact, with both trade and internal customers. Those whose daily role concerns ongoing intensive telephone (and personal) contact...
- Course
- Bath
- 3 Days
...plan, install, configure, administrate or support VoIP products and networks. The Voice over IP course is designed for staff who will evaluate...
- Training
- (Isle Of Wight)
...critical success factors and at Performance in People we know how to help organisations get the best from their people. Structured scripts are fine...
-
A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
← | →
- NVQ
- (On Site)
- 6 Months
...6. Maintain a positive and customer-friendly attitude. 7. Adapt your behaviour to make a good customer service impression. Suitable for: Suitable for...
...6. Maintain a positive and customer-friendly attitude. 7. Adapt your behaviour to make a good customer service impression. Suitable for: Suitable for...
-
A highly suitable course for all volunteers and those who are new to our organisation - ensures that all the essentials are covered and also encourages excellence in delivering customer service. We are on outr third group and SDL staff are as ever very patient, clever at identifying ways to provide evidence and also all the participants have very positive feedback about them!! Recommended!
← | →
- Course
- Harpenden
- 3 Days
...Senior call handlers, team leaders / supervisors and managers. Outstanding call centre management Overview Call centre management is a demanding...
- NVQ
- Rusper
...2 Customer Service NVQ has been developed from the National Occupational Standards produced by the Institute of Customer Service, the national standard...
- NVQ
- Coalville
- 12 Months
...are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality...
- NVQ
- Inhouse
- 8 Months
...(equivalent to two A-Level passes) What do Apprenticeships lead to? An Apprenticeship is not a qualification in itself, but is a framework that contains...
- NVQ
- Huntingdon
- 12 Months
...for individuals that are already working in a relevant job. The course runs on a roll-on roll-off programme which allows individuals to join at any point during the...
- NVQ
- Appleby-in-westmorland
...Examples could be the travel industry, leisure industry or reception work. The Level 2 qualification is suitable for you if, as part of your job role...