-
All
-
Online
-
Filters
Communication Skills Courses London
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...Call Centre - Achieving Best Practice - Timetable 09:30 - 09:45 Coffee & Introduction. 09:45 - 10:45 Task 1: What Do We Hate About Calling Other Companies?... Learn about: First Impressions, Best Practice, Correct Vocabulary...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...delegates personal experience of poor service.) 10:30 - 11:15 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary... Learn about: Customer relationship, Customer satisfaction, Customer Service...
- Short course
- Londonand5 other venues
- Birmingham, Bristol, Edinburgh, Manchester, Nottingham
- Intermediate
- November
...(What is assertiveness? Why is assertiveness essential to business success? How we influence and how this affects our role in the company.) 10:00... Learn about: Assertive Behaviour, Performance Management, Business Success...
- Event
- Gants Hill
- Beginner
- Different dates available
- 2 Days
...aspects of the career management process such as goal setting, CV writing, interview skills, confidence building and choosing the right career for... Learn about: Jobs planning...
- Course
- London
- Different dates available
...What is assertive behaviour? - Your rights as a person, including specific stammering rights - Assertive body language - Key assertiveness skills... Learn about: Assertiveness Training...
- Course
- London
- Different dates available
...and supports equality and diversity by promoting fairness and respect at all times. 4. Equipment required A notebook and pen. 5. Assessment method Not available... Learn about: Creative Writing...
- Training
- Londonandanother venue.
- London
- Intermediate
- 1 Day
...Ensure correct punctuation. Economise on copy. Read copy to detect errors. Understand grammar and the construction of sentences. Turn passive copy into active... Learn about: Quality of copy, Avoid clichés...
- Short course
- London
- 1 Day
...This intensive course will help you to make memorable and effective presentations. It is a very practical workshop and you will gain the opportunity...
- Course
- London
- Different dates available
...managers and customers in person and over the phone • speaking fluently in a variety of everyday conversations • listening for detail in conversations...
- Course
- London
- Different dates available
...Learners are encouraged to read and discuss their work with the group.We welcome learners with additional needs and disabilities. Please let staff... Learn about: Creative Writing...
- Course
- London
...Course Outline Call Types Incoming Outgoing Internal Call Preparation Essential items Considerations Incoming Calls Courtesy and efficiency The external...
- Course
- Londonandanother venue.
- Manchester
- 2 Days
...target group Make the presentation memorable and relevant for an audience, therefore improving the opportunity for influence Deliver the presentation...
- Course
- London
- Different dates available
...• how to adapt your presentation to your audience • how to make introductions interesting and engaging • how to structure your talks • how to end a presentation... Learn about: Presentation Skills...
- Course
- London
...2. Course description How does the creative process work and how does it apply to writers? This course looks at the perception of the creative writing process... Learn about: Creative Writing...
- Short course
- London
...Postures and gestures Facial expression/Eye contact Orientation/proximity Appearance Tone of voice and other aspects of speech Coping with anxiety Distractions...
- Course
- London
- 2 Days
...Through a range of practical exercises you will learn to control nerves, structure a presentation logically and use visual aids effectively...
- Course
- London
- Different dates available
...Identify areas in the vocal tract or related, which affect your voice production and stammer. Demonstrate muscle tension and relaxation. Demonstrate...
- Training
- Inhouse in London
- Beginner
- 1 Day
...get started in the voiceover world. Interested? Then this workshop is definitely for you. Class size limited to 7 people only. Workshop Overview... Learn about: Home studio, Effective Communication, Vocal confidence...
- Course
- London
...The following course, offered by Training World 'A World of Training!', will help you improve your skills and achieve your professional goals... Learn about: Skills and Training...
- Short course
- London
...use of hands and eyes; body language. Assertive Styles Developing a positive and straightforward style rather than being aggressive or submissive...
- Course
- London
- Different dates available
...how it can support your work on stammering. 1. Identify at least 3 overt (physical stammering behaviours) and 3 covert (hidden thoughts and feelings about stammering)... Learn about: IT for adults...
- Course
- London
- 2 Days
...accordingly Maximise the impact of visual aids Understand the importance of body language and voice control Course content: What can be achieved through presentation?...
- Short course
- London
- 1 Day
...Whether you are presenting to get buy-in from investors, presenting to clients to win new business or maintain existing relationships or presenting...