Telephone Skills Courses London
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Manchester
- Intermediate
- July
...demos and quotations.) 10:45 - 11:15 Participants to Draw Up Their Own 12 Month Marketing Plan (Looking at the best target industries for telephone prospecting... Learn about: Customer Relationship Management, Customer Retention Strategy, Telephone answering...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...(An exercise to discover delegates' personal experience of poor service.) 10:45 - 11:00 Incoming Calls - The Basics & Handling Complaints... Learn about: Handling Complaints, First Impressions, Correct Vocabulary...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...Keep In Touch, Details) 11:30 - 12:00 Task 2: What Do You Really Want From These Calls? (Setting out your objectives) 12:00 - 12:45 Negotiating Skills... Learn about: Customer Retention, Excellent Customer Care, Customer relationship...
- Course
- London
...customer Difficult situations Taking / passing messages Follow ups Providing the right information Returning calls Being assertive Outgoing Calls Preparing...
- Course
- London
...This course will help new staff to practice good customer care and is an enjoyable refresher for more experienced front line staff. Course outline...
- Short course
- London
- 1 Day
...Course suitable for: This programme is for you if your role involves telephone communication with customers, whether they are internal...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...14:00 Lunch 14:00 - 15:30 Handling Difficult Situations 15:30 - 16:30 Tracking and measuring satisfaction 16:30 Summary and Action Plans Agreed... Learn about: Customer Care Skills, Customer relationship, Customer Relationship Management...
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
...you’re OK Behaviour - Adult, Parent, Child Assertiveness – what is it? Personality - Comfort Zones Dealing with angry people Some handy tips The Telephone...
- Short course
- 3 More London Riverside
- 1 Day
...a brief action plan outlining what they can personally work on, in order to develop their telephone skills further and increase their success...
- Training
- London
...InTuition can ensure that the off-shore Call Centre you work with use operators that will enhance your business. Taking Conversation Seriously InTuition...
- Course
- London
...During the program you will study different subjects which are deemed to be useful for those who want to enhance their professional career! Question Effectively... Learn about: Skills and Training...
- Short course
- London
- 1 Day
...�� What the customer needs and expects; striving for complete customer satisfaction. Information Back-up �� identifying the information needed to support...
- Short course
- 3 More London Riverside
- 1 Day
...listening The benefits of positive language Using your voice effectively Handling difficult calls Related Courses essentials of customer service dealing...
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
...with Customers by Telephone and Face to Face. Learning outcome » Consistently provide Exceptional Customer Service » Exceed customers expectations...
- Course
- London
...Telesales people can only be really effective when they are trained properly to say the right thing at the right time, or to be quiet and listen at the right...
- Short course
- London
...to say no and refuse or reject the customer’s request Staff will learn how to say ‘No’ without damaging the relationship What Customers Want – Managing...
- Vocational qualification
- Wandsworth
- 1 Day
...This fee includes the tuition fee, examination fee and exam board registration fee. You may have to pay extra for materials for the course. If you...
- NVQ
- London
...across a wide range of subjects. We're Ofsted rated 'Good' and proud to be the first choice for students across Greater London. We have courses for school leavers... Learn about: Customer Service...
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The course was incredibly great and I had a nice time in all. They helped a lot, their understanding was great and I enjoyed.
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I would recommend this place to all and have HR feedback as well on the same. Its all positive and encouraging.
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Their Influencing skills course is really nice and I had a great time in all, thanks for everything. I had an amazing time in all.
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- Training
- Inhouse in City Of London
- Different dates available
- 1 Day
...may include many of the exercises listed below, and any additional material that the trainers feel is relevant to the delegates on the day. Delegate Input... Learn about: Telephone Skills, Confidence Training, Assertiveness Training...
...may include many of the exercises listed below, and any additional material that the trainers feel is relevant to the delegates on the day. Delegate Input... Learn about: Telephone Skills, Confidence Training, Assertiveness Training...
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The course was incredibly great and I had a nice time in all. They helped a lot, their understanding was great and I enjoyed.
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I would recommend this place to all and have HR feedback as well on the same. Its all positive and encouraging.
← | → see all
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Their Influencing skills course is really nice and I had a great time in all, thanks for everything. I had an amazing time in all.
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- Course
- London
- 1 Day
...listening techniques Key elements in telephone etiquette for phone support Vocabulary choice: winning words a phrases Questions for effective troubleshooting...
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I would strongly suggest to enroll in the course for once. Its not a complicated process and provides amazing course content would be a great deal for enhanching skills.
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This institute provides all what a student can ask for.
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- Training
- City Of London
- Beginner
- September
- 2 Days
...engage and consult with senior client stakeholders allowing them to respond to client demands and ‘speak the language of the Bankers’ 5 Address conflicts... Learn about: Speaking Skills, Communication Skills, Managing stakeholders...
...engage and consult with senior client stakeholders allowing them to respond to client demands and ‘speak the language of the Bankers’ 5 Address conflicts... Learn about: Speaking Skills, Communication Skills, Managing stakeholders...
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I would strongly suggest to enroll in the course for once. Its not a complicated process and provides amazing course content would be a great deal for enhanching skills.
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This institute provides all what a student can ask for.
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- Training
- Londonandanother venue.
- London
...comprehensive phone call structure as a cogent "coat-hanger" for professionalism throughout every call you take, or Discover how to get the caller's...
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The course was really great, especially the Project Management one, here I learned to manage and motivate with which I had struggled a lot.
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They provided so much in such a short span of time, it was real good and I enjoyed like anything. I had a nice time in all.
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Maria and Dom were super great and offered a safe and supportive environment. It was a nice course and everything was good. They impacted in such a great manner, I had a nice time in all. I am truly excited about the course.
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- Training
- City Of London
- Different dates available
- 1 Day
...and any additional material that the trainers feel is relevant to the delegates on the day. Delegate Input We begin with a discussion around handling... Learn about: Corporate Communications, Confidence Training, Assertiveness Training...
...and any additional material that the trainers feel is relevant to the delegates on the day. Delegate Input We begin with a discussion around handling... Learn about: Corporate Communications, Confidence Training, Assertiveness Training...
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The course was really great, especially the Project Management one, here I learned to manage and motivate with which I had struggled a lot.
← | → see all
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They provided so much in such a short span of time, it was real good and I enjoyed like anything. I had a nice time in all.
← | → see all
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Maria and Dom were super great and offered a safe and supportive environment. It was a nice course and everything was good. They impacted in such a great manner, I had a nice time in all. I am truly excited about the course.
← | → see all
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