64

Telephone Skills Courses London

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  • Telephone Skills
WHERE TO STUDY
England 225
London 64
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METHODOLOGY
  • All 64
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  • Inhouse 4
COURSE TYPE
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  • Training 24
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  • Course 15
  • Further Education 2
LEVEL
  • All levels 8
  • Beginner 2
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PRICE
  • £3,000
  • £1,000
  • £500
  • £200
  • £100 or less
SUBJECT AREA
STARTING
  • In 30 days 3
  • In 3 months 3
  • In 6 months 3
  • In 9 months 3
  • In 1 year 3
  • In over a year 4
DURATION
  • Hours 54
  • Days 5
  • Weeks 0
  • 3 months 0
  • 6 months 0
  • 9 months 0
  • Year(s) 1
CHARACTERISTICS
  • Intensive 3
  • Practical course / Workshop 10
  • Seminar 1
  • Short course
  • London
  • Intermediate
  • 1 Day

...By the end of the course delegates will be able to: Present a professional image of themselves and their company. Communicate confidently and handle calls with courtesy, efficiency and enthusiasm. Demonstrate good listening skills. Manage difficult and aggressive calls. Keep accurate records... Learn about: Customer Care, Persuasion Skills, Negotiation Skills... More


Price on request
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  • Training
  • London
  • 1 Day

...The course will enable participants to develop the skills and techniques to use the telephone effectively, confidently and professionally to the ultimate benefit of the organisation. Suitable for: All those who deal with clients (internal or external) by telephone... Learn about: Negotiation Skills, Persuasion Skills, Call Centre... More


£495
+ VAT
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  • Course
  • London

...At the end of the workshop, delegates will be confident and able to deal with any type of telephone calls both internal and external... Learn about: Customer Service Skills, Customer Care, Negotiation Skills... More


Price on request
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  • Short course
  • London
  • Intermediate
  • 1 Day

...This course will ensure your staff always project the correct image to your potential customers and clients to make your company stand out from the crowd. Suitable for: Anyone who uses the telephone and is written with both the customer and the organisation in mind to maximise service and customer... Learn about: Customer Care, Customer Service Skills, Willingness to participate... More


£245
+ VAT
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Customer care and telephone skills course in London
The Centre for Strategy and Communication
  • Course
  • London

... communications skills and focus on customer needs. Suitable for: The course is suitable for anyone who comes into contact with customers - either on the telephone or in person. It is of equal benefit to people new to customer care, and to those with more experience who wish to improve their skills... Learn about: Customer Care, Call Centre, Customer Service Skills... More


£295
+ VAT
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  • Short course
  • London
  • 1 Day

...Telephone Selling Skills Overview In order to meet changing consumer demands, companies have to be more flexible in the ways in which customers... Learn about: Negotiation Skills... More


Price on request
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  • Training
  • London
  • 1 Day

...Delegates will learn how to improve their communication, questioning and effectiveness when selling over the telephone. Suitable for: This course is suitable for sales professionals, telesales or call centre operatives to improve their telephone selling... Learn about: Call Handling, Sales Training, Call Centre... More


£350
+ VAT
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  • Training
  • Inhouse in Heathrow
    and 4 other venues
  • 1 Day

...Projecting the correct Self & Company Image. Effective Questioning & Listening Skills. Presenting your products / service through your customers eyes/ears. Overcoming objections and Directing the conversation. Handling Complaints an Difficult Situations Professionally. Effective Closing Techniques... Learn about: Persuasion Skills, Influencing Skills... More


£295
+ VAT
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  • Short course
  • Enfield
  • Beginner
  • 3h - 1 Day

...Who should attend this course? 1. Anyone who deals with customers on the telephone, whether in a sales or a customer service capacity. 2. Anyone who needs an introduction to telephone techniques 3. Anyone who needs a refresher to update them 4. Anyone who is about to take on a new role where... Learn about: Telephone answering, Voice Modulation, Customer Care... More


£45
VAT exempt
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  • Short course
  • Croydon

...Selling on the Telephone All you need to know Why attend? Delegates will come away with proven systems to help increase the amount of business... More


£345
VAT exempt
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  • Short course
  • 3 More London Riverside
  • 1 Day

... the sale. Suitable for: > Sales People who want to increase their telephone success. > Newly appointed sales people. > Sales managers with limited telephone experience... More


£950
+ VAT
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  • Short course
  • West London
    and 7 other venues
  • 1 Day

...To raise the awareness of customer service on the telephone and assist delegates in providing telephone service excellence. Suitable for: All staff members who use the telephone as part of their normal duties... Learn about: Call Centre, Influencing Skills, Negotiation Skills... More


£229
+ VAT
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Enhance your Telephone Consultations course in London
The Medical and Dental Defence Union of Scotland
  • Course
  • London
    and another venue.

...’ professional experiences and challenges Uses a skills framework for improving telephone consultations Engages learners in practical exercises to improve... Learn about: Persuasion Skills... More


£90
+ VAT
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  • Training
  • London
    and another venue.
  • 1 Day

...An interactive seminar providing the skills to stay calm, confident and focused when collecting overdue accounts. It will also give techniques to use in more challenging situations whilst negotiating workable solutions. Suitable for: Trade credit management staff with some telephone collection... Learn about: Negotiation Skills, Improve Communication, Telephone answering... More


£390
+ VAT
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  • Short course
  • London
  • 1 Day

... and the impression that it can give. Suitable for: This programme is for you if your role involves telephone communication with customers, whether they are internal (colleagues and staff) or external (clients and the general public). You will learn to develop your telephone skills so that the image you portray... Learn about: Customer Care, Customer Service Skills, Call Centre... More


£420
+ VAT
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  • Short course
  • London
  • 1 Day

... the skills in the future. Course was interesting and fun." Clair Neal "Very useful, helpful and informative." Ruth Eugene “Very good, very enjoyable, very... Learn about: Persuasion Skills, Negotiation Skills... More


Price on request
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  • Training
  • London
  • 1 Day

...Delegates will learn to boost their communication, rapport-building and questioning skills when providing customer service over the telephone and how to provide it effectively and productively. Suitable for: This course is suitable for new starters and experienced telephone customer service... Learn about: Customer Service Skills, Effective Communication, Telephone answering... More


£350
+ VAT
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  • Short course
  • London
  • Advanced
  • 1 Day

...This course is designed for those in administrative roles who want to improve their communication skills. The course looks at both written and... Learn about: Influencing Skills, Negotiation Skills, Customer Service Skills... More


Price on request
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  • Short course
  • Enfield
  • Beginner
  • 6h - 1 Day

...: By the end of the course, you will be able to: 1. Understand the benefits of good customer service to yourself, your employer and customers 2. Know the qualities of exceptional customer service personnel 3. Have the verbal skills and confidence to assist telephone customers in a more appropriate way... Learn about: Telephone Skills, Customer Service Skills, Customer Service... More


£85
VAT exempt
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  • Course
  • Bath
  • 1 Day

...Learn how to use a range of powerful tools and techniques for negotiating a successful outcome in any situation that requires your influence. Suitable for: Anyone who wants to develop their ability to negotiate a successful outcome through conference meetings or telephone calls with individuals... Learn about: Influencing Skills, Negotiation Skills... More


Price on request
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