Telephone Skills Courses London

...customer Difficult situations Taking / passing messages Follow ups Providing the right information Returning calls Being assertive Outgoing Calls Preparing...

...This course will help new staff to practice good customer care and is an enjoyable refresher for more experienced front line staff. Course outline...

...Course suitable for: This programme is for you if your role involves telephone communication with customers, whether they are internal...

...you’re OK Behaviour - Adult, Parent, Child Assertiveness – what is it? Personality - Comfort Zones Dealing with angry people Some handy tips The Telephone...

...a brief action plan outlining what they can personally work on, in order to develop their telephone skills further and increase their success...

...InTuition can ensure that the off-shore Call Centre you work with use operators that will enhance your business. Taking Conversation Seriously InTuition...

...During the program you will study different subjects which are deemed to be useful for those who want to enhance their professional career! Question Effectively... Learn about: Skills and Training...

...�� What the customer needs and expects; striving for complete customer satisfaction. Information Back-up �� identifying the information needed to support...

...listening The benefits of positive language Using your voice effectively Handling difficult calls Related Courses essentials of customer service dealing...

...with Customers by Telephone and Face to Face. Learning outcome » Consistently provide Exceptional Customer Service » Exceed customers expectations...

...Telesales people can only be really effective when they are trained properly to say the right thing at the right time, or to be quiet and listen at the right...

...to say no and refuse or reject the customer’s request Staff will learn how to say ‘No’ without damaging the relationship What Customers Want – Managing...

...This fee includes the tuition fee, examination fee and exam board registration fee. You may have to pay extra for materials for the course. If you...

...across a wide range of subjects. We're Ofsted rated 'Good' and proud to be the first choice for students across Greater London. We have courses for school leavers... Learn about: Customer Service...

...and any additional material that the trainers feel is relevant to the delegates on the day. Delegate Input We begin with a discussion around handling... Learn about: Confidence Training, Telephone Skills, Assertive Behaviour...

...listening techniques Key elements in telephone etiquette for phone support Vocabulary choice: winning words a phrases Questions for effective troubleshooting...

...engage and consult with senior client stakeholders allowing them to respond to client demands and ‘speak the language of the Bankers’ 5 Address conflicts... Learn about: Managing Conflict, Facilitation Skills, Managerial Behaviours...

...comprehensive phone call structure as a cogent "coat-hanger" for professionalism throughout every call you take, or Discover how to get the caller's...

...can help smooth over challenges and make conference calls easier to manage. Telephone Techniques You see, a lot of telephone problems happen because... Learn about: Corporate Communications, Confidence Training, Assertiveness Training...