Communication Skills courses Sandbach

...Controlling your emotions - techniques for dealing with difficult, demanding and sometimes stressful situations. Analysing the speaking voice...

...A measure of the efficiency of the credit department directly related to speed of collection, and its effect on the business. The Ideal Credit Controller...

...confidence related to success - three keys to success. Role plays and exercises to re-inforce personal commitment and to help deal with a challenging situation...

...is fundamental to dealing with people and is an essential skill for business people at all levels. CONTENTS Negotiating - a skill for life. What is negotiating all about?...

...responsibilities - empowerment. YOUR CUSTOMER - Action - Approach - Analysis. Attendees to provide an example of a problem or difficult situation they could have handled better...

...impact on the Decision Maker. The one chance you have to make a good impression and express yourself in just 30 seconds! The importance of call planning and call control...

...The responsibility of all participants - overcoming the common negative issues related to attending meetings - reluctance, fear, inexperience...

...and strategies for controlling the call Dealing effectively with delaying tactics Handling the reasons for non payment Valuable tips and techniques...

...Compile lists of your customers: External and Internal. What is 'Customer Service'? Reflecting on the effect of good, bad and indifferent levels of Customer...

...importance of using the telephone. Role and key responsibilities - the vital and subtle art of communicating with your customers/clients by telephone...