Telephone Skills courses Sandbach

...Attendees are asked to give their thoughts on the behavioural quality, skills, aptitude and abilities of the ideal credit controller. 3 Keys 3 keys to success in collections!...

...Other Collection Methods Interactive discussion on other methods of collection. Escalation How and when to escalate problem issues effectively...

...Workshop - basis of later Role Plays Dealing with Emotions Soothing emotions - upset - angry - handling abuse - staying cool and controlling your own emotional reactions...

...Being prepared and knowing your customer. Using preferential knowledge of your customer to maintain call initiative. Effective planning of your telephone calls...

...Service to your organisation? - first impressions - knowledge - assistance. Interactive Session Dealing with Customer Enquiries - Things NOT to...

...Looking at purpose including the importance of both selling yourself and your company - and what are you trying to achieve? Workshop Understanding...