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Customer Care Courses
- Short course
- Online
- Different dates available
... naturally yet is a must for any organisation. Consider how much is each customer worth to your business and the implications of losing them through poor customer service. Apart from the fact that unhappy customers will go elsewhere and tell others; the loss of just one regular customer may be worth... Learn about: Management Tools, Customer Manager, Management Techniques...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the delegates receiving live calls... Learn about: Excellent Customer Care, Incoming Calls, Customer Care...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- October
.... The course provides an overview of essential customer care skills and how the visitor can have an outstanding customer experience. The content is delivered in a customer-friendly way enabling you to operate in a customer-focused, efficient and effective way. During the day you will enhance your understanding... Learn about: Visitor Satisfaction, Visitors Experience, Public Sector...
- Short course
- Online
- Beginner
- Different dates available
- 3 Months
... the proposals with the customer. 3. Agreeing the outcome of the proposals and the conditions of sale with the customer... Learn about: Professional career development, Body Language, Social Skills...
- Course
- Distance Learning
- Intermediate
- Different dates available
- 40h
... to work hygienically, personal presentation. Module 2: Client care and communications: How to communicate with your client, dealing with client questions... Learn about: Customer Care, Risk Assessment, Health & Safety...
- Course
- Glasgow
- Different dates available
..., Personnel Management, Workplace Psychology and Customer Care. You will also learn valuable skills related to being a good manager, as well as running your own small business... Learn about: IT Management, Business Studies, Skills and Training...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...· Make successful outgoing sales calls with confidence · Understand why customer care is important · Be more prepared, organised and plan well... Learn about: Customer Service, Basic Skills, Customer Care...
- Course
- Hammersmith
- Intermediate
- 1 Day
...Organising Learning and Development Events Types of L&D events Planning and co-ordinating an L&D event Promoting L&D events Customer care skills... Learn about: Learning and Development, Different types of events, Types of L&D...
- Course
- Distance Learning
- Beginner
- Different dates available
...Health Safety & hygiene Client care & communications Anatomy & physiology About colour therapy (Incl Chakras, Auras, Electromagnetic, Colour energies... Learn about: Anatomy and Physiology, Colour therapy, Massage Therapy...
- Training
- Online
- Intermediate
- Different dates available
- 2 Years
...need to complete 100 hours of counselling practice with clients over two years. We do not provide placements this must be provided by the student... Learn about: Customer Care, Therapeutic Counselling, Counselling Psychology...
- A Level
- Distance Learning
- Different dates available
- 1 Year
...could not complete their graduation. Programme Contents: General Management Retail Management Retail Selling Skills Consumer Behaviour We are offering... Learn about: Pre College, Consumer Behaviour, Customer Care...
- Short course
- Online
- Beginner
- Different dates available
- 3 Months
... that directly impact the bottom line. Bosses freely intrude on subordinates’ personal space, gossiping co-workers are the norm, and quality customer care has been forgotten. The result: an environment not conducive to getting work done, dissatisfied clients aiming for the competition, and in some cases, blatant... Learn about: Verbal Communication, Customer Care, Communication Training...
- Course
- Distance Learning
- Beginner
- Different dates available
- 40h
...Health, safety & hygiene, client care & communications, anatomy & physiology, About weight loss therapy incorporating the use of EFT and cognitive... Learn about: Cognitive Behavioural Therapy, Behavioural Therapy, Treatment Plans...
- Course
- Wembley
- Different dates available
...can complete from one of the most highly regarding training organisations across the world. Businesses throughout the UK recognise the Pitman Training... Learn about: Microsoft Access, Customer Care, Skills and Training...
- Course
- Online
- Different dates available
- 12 Months
... as understanding and identifying common implementation issues. You will be able to understand the customer importance in all business sectors as well as learning... Learn about: Yellow Belt, Green Belt, Customer Service...
- Course
- Online
- Advanced
- Different dates available
... analysis, exam techniques, practice questions) Students will also be given the opportunity to incorporate elements from our other courses (finance, customer... Learn about: Business Finance, English Language, Organizational Skills...
- NVQ
- Distance Learning
- Different dates available
- 80h - 1 Year
...Unit Four –Concluding the Client Assignment and Obtaining Client Sign-Off The following topics are covered: Recording progress; Negotiating revisions to the programme... Learn about: Telephone Skills, Quality Training, Relation Management...
- Course
- Online
- Different dates available
...Learn around commitments Learning around commitments can be hard. Thats why our online courses are ideal as you can learn in your own time and at... Learn about: Clients and deal, Hot Stone Massage, Full Body Massage...
- HND
- Online
- Different dates available
- 2 Years
... Law: An Introduction Business Contractual Relationships Business Graded Unit 1 Business Graded Unit 2 Creating a Culture of Customer Care Personal... Learn about: Customer Care, Business Accounting, Human Behavior...
- Course
- Online
- Different dates available
... or administrative skills, therefore, it provides an all-encompassing knowledge of the business environment, management skills, financial operations, customer care skills, and communication skills. These units have been designed to provide learners with the knowledge of how to apply themselves to work and be... Learn about: Customer Care, Communication Skills, Financial Training...
- Training
- Online
- 1h
...Best execution is a legal mandate that requires Investment Firms to provide the most advantageous order execution for their customers given the prevailing market environment. Best execution encompasses several key characteristics that Investment Firms must examine, track, and document when choosing... Learn about: Customer Care, Financial Management, Best Execution...
- NVQ
- Birmingham
- 2 Weeks
...-winning Restaurant at Birmingham College of Food and cocktail bar, you will develop a combination of soft and technical skills that will enable you to deliver outstanding customer care. With the hospitality and events industry ready to bounce back from a challenging period, not to mention the upcoming... Learn about: Restaurant Skills, Customer Care, Table Theatre...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...The development of customer relationships is key to any successful organisation. Unless negotiations achieve a win-win outcome, it is likely... Learn about: Improve Communication, Negotiation Skills, Customer Service Skills...