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Customer Care courses London
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...11:15 Coffee Break 11:15 - 12:45 Developing your Customer Care skills 12:45 - 13:00 Discussion and Action Points from the morning 13:00... Learn about: Customer satisfaction, Customer Retention Strategy, Customer Relationship Management...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills... Learn about: Customer satisfaction, Customer Service, Customer relationship...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course... Learn about: Customer Service, Customer relationship, Customer Retention...
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Great Great Great!
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- Course
- City Of Londonand2 other venues
- Atenas, Frankfurt
- 2 Days
... your customer and your business. With much participation involved throughout the day, you’ll find out how best to make the most out of data analytics and its importance throughout your value chain... Learn about: Customer relationship, Customer satisfaction, Customer Service...
... your customer and your business. With much participation involved throughout the day, you’ll find out how best to make the most out of data analytics and its importance throughout your value chain... Learn about: Customer relationship, Customer satisfaction, Customer Service...
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Great Great Great!
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- Course
- City Of Londonand2 other venues
- Atenas, Frankfurt
- 2 Days
... will get lots of hands-on participation; finding out the true value of customer loyalty and how your customers will benefit from a successful customer experience with you. Discover what your current situation is and discover skills that will help you make your business profitable. This fascinating... Learn about: Customer Service, Customer Retention, Customer Manager...
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Good course, good instructor and it was a nice day overall. I enjoyed the course overall.
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Excellent course, provided great tools in order to improve productivity within the team. I learned a lot, trainers were good and approachable.
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Nice training session, it was to the point session and I learned a lot.
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- Short course
- London
- 1 Day
...or who manages people who do. Course Programme Understanding Customer Needs and Expectations Who Are Your Customers? Your Personal Action Plan Standards... Learn about: Conflict Resolution, Customer Care, Planning and Business...
...or who manages people who do. Course Programme Understanding Customer Needs and Expectations Who Are Your Customers? Your Personal Action Plan Standards... Learn about: Conflict Resolution, Customer Care, Planning and Business...
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Good course, good instructor and it was a nice day overall. I enjoyed the course overall.
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Excellent course, provided great tools in order to improve productivity within the team. I learned a lot, trainers were good and approachable.
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Nice training session, it was to the point session and I learned a lot.
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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- Course
- London
- 1 Day
... of staff whether existing or new to handling, selling to, or dealing with customers... Learn about: Anger Management, Customer Service Skills, Communication Training...
... of staff whether existing or new to handling, selling to, or dealing with customers... Learn about: Anger Management, Customer Service Skills, Communication Training...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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Great course, right from content to location. Everything is good, trainers were awesome and so the material. It was total value for money.
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Excellent course, trainers were great and I gained a lot from this one session, my work productivity increased by 80%. Would come back for more such session.
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Good training overall, learned lots of concepts with exercises. It was nice experience overall.
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- Short course
- London
... of that partnership. There are common mistakes that account managers new to the role (and many experienced ones) make which can stifle future growth. We will cover these and how to avoid them whilst guiding you towards profitable best practice by ensuring you have the fullest possible understanding of your customers... Learn about: Customer Care, Negotiation Skills, Customer satisfaction...
... of that partnership. There are common mistakes that account managers new to the role (and many experienced ones) make which can stifle future growth. We will cover these and how to avoid them whilst guiding you towards profitable best practice by ensuring you have the fullest possible understanding of your customers... Learn about: Customer Care, Negotiation Skills, Customer satisfaction...
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Great course, right from content to location. Everything is good, trainers were awesome and so the material. It was total value for money.
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Excellent course, trainers were great and I gained a lot from this one session, my work productivity increased by 80%. Would come back for more such session.
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Good training overall, learned lots of concepts with exercises. It was nice experience overall.
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
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- Course
- London
- 1 Day
...This day-long course from Stand&Deliver is ideal for anyone who is seeking to improve their negotiation skills. It begins in advance with a self-assessment... Learn about: Persuasion Skills, Body Language, Customer Care...
...This day-long course from Stand&Deliver is ideal for anyone who is seeking to improve their negotiation skills. It begins in advance with a self-assessment... Learn about: Persuasion Skills, Body Language, Customer Care...
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
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The staff and the course is very much worthy of appreciation.
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- Short course
- London
- 1 Day
...Understand the importance of effective listening skills when dealing with customers and work colleagues. Topics covered: Listening Skills Questionnaire... Learn about: Communication Training, Influencing Skills, Listening Skills...
...Understand the importance of effective listening skills when dealing with customers and work colleagues. Topics covered: Listening Skills Questionnaire... Learn about: Communication Training, Influencing Skills, Listening Skills...
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The staff and the course is very much worthy of appreciation.
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It felt amazing to be able to book an inhouse training.
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- Short course
- London
- 1 Day
...To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care. All front line reception... Learn about: Listening Skills, Communication Training, Funnelling technique...
...To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care. All front line reception... Learn about: Listening Skills, Communication Training, Funnelling technique...
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It felt amazing to be able to book an inhouse training.
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- Course
- London
- 1 Day
...situations Understand the differences between tone and words During the course you cover: Create a professional image on the telephone Use telephone communication... Learn about: Telephone Skills, Assertion Training, Call Handling...
- Course
- Central London
- 5 Days
...Guidelines for Performance Improvements ISO 19011:2002 Guidelines for Quality and/or Environmental Systems Auditing The ISO 9000 Quality Standards... Learn about: ISO 9000, Quality management, World Trade...