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Customer Care courses London
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course... Learn about: Customer relationship, Customer Service, Customer Service Skills...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...examine which private businesses provide the best customer service and how that can be applied to the public sector. Advanced Customer Service for the Public Sector... Learn about: Customer Care, Customer relationship, Customer Retention...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...to look at the importance of visual communication and again specifically from the customer's point of view. How well signposted is their dealer... Learn about: Sales Training, Customer Service Skills, Customer Service...
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Manchester
- Intermediate
- July
...to find the right closing style to suit the person, product or situation.) 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer Manager, Customer Relationship Management, Sales Techniques...
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
- 1 Day
...Maintaining direction and monitoring progress 7. Handling difficult people and situations 8. When to bring in senior stakeholders to ensure order and momentum... Learn about: Problem Solving, Sales Techniques, Customer Relationship Management...
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Good course, good instructor and it was a nice day overall. I enjoyed the course overall.
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Excellent course, provided great tools in order to improve productivity within the team. I learned a lot, trainers were good and approachable.
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Nice training session, it was to the point session and I learned a lot.
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- Short course
- London
- 1 Day
...or who manages people who do. Course Programme Understanding Customer Needs and Expectations Who Are Your Customers? Your Personal Action Plan Standards... Learn about: Skills and Training, Conflict Resolution, Customer Care...
...or who manages people who do. Course Programme Understanding Customer Needs and Expectations Who Are Your Customers? Your Personal Action Plan Standards... Learn about: Skills and Training, Conflict Resolution, Customer Care...
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Good course, good instructor and it was a nice day overall. I enjoyed the course overall.
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Excellent course, provided great tools in order to improve productivity within the team. I learned a lot, trainers were good and approachable.
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Nice training session, it was to the point session and I learned a lot.
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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- Course
- London
- 1 Day
... of staff whether existing or new to handling, selling to, or dealing with customers... Learn about: Customer satisfaction, Communication Skills, Customer Service Skills...
... of staff whether existing or new to handling, selling to, or dealing with customers... Learn about: Customer satisfaction, Communication Skills, Customer Service Skills...
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The Customer Service Training was a really good intimate and tailored course. I felt at ease all the way through. The tutor was very encouraging. Great manual. I was nervous at first about the interactive exercises but they were really good. Got to know the people on the course and also learnt how to listen! I think that I came away feeling much more confident. Also, the tutor made us all feel that we were more important - and we were not on our own. Everyone at the meeting is part of a team.
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The trainer was knowledgeable on the subject, he made the training sector specific and relevant for our needs, he gave us opportunity for relevant discussion and left us with some good quality training resources,
The training was both useful and interesting, although I've already shared the information with my Vice Principal I think it would be very useful for her to attend similar training techniques.
I learnt that speed and efficiency is the essence of good customer service
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
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- Course
- London
- 1 Day
...This day-long course from Stand&Deliver is ideal for anyone who is seeking to improve their negotiation skills. It begins in advance with a self-assessment... Learn about: Sales Coaching, Negotiation techniques, Selling Skill...
...This day-long course from Stand&Deliver is ideal for anyone who is seeking to improve their negotiation skills. It begins in advance with a self-assessment... Learn about: Sales Coaching, Negotiation techniques, Selling Skill...
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
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- Course
- Central London
- 5 Days
...Guidelines for Performance Improvements ISO 19011:2002 Guidelines for Quality and/or Environmental Systems Auditing The ISO 9000 Quality Standards... Learn about: Customer Care, ISO 9001, Quality Systems...
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Great course, right from content to location. Everything is good, trainers were awesome and so the material. It was total value for money.
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Excellent course, trainers were great and I gained a lot from this one session, my work productivity increased by 80%. Would come back for more such session.
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Good training overall, learned lots of concepts with exercises. It was nice experience overall.
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- Short course
- London
... of that partnership. There are common mistakes that account managers new to the role (and many experienced ones) make which can stifle future growth. We will cover these and how to avoid them whilst guiding you towards profitable best practice by ensuring you have the fullest possible understanding of your customers... Learn about: Management Planning, Customer satisfaction, Customer Service...
... of that partnership. There are common mistakes that account managers new to the role (and many experienced ones) make which can stifle future growth. We will cover these and how to avoid them whilst guiding you towards profitable best practice by ensuring you have the fullest possible understanding of your customers... Learn about: Management Planning, Customer satisfaction, Customer Service...
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Great course, right from content to location. Everything is good, trainers were awesome and so the material. It was total value for money.
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Excellent course, trainers were great and I gained a lot from this one session, my work productivity increased by 80%. Would come back for more such session.
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Good training overall, learned lots of concepts with exercises. It was nice experience overall.
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- Course
- London
- 1 Day
...situations Understand the differences between tone and words During the course you cover: Create a professional image on the telephone Use telephone communication... Learn about: Telephone answering, Telephone Training, Customer Care...
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It felt amazing to be able to book an inhouse training.
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- Short course
- London
- 1 Day
...To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care. All front line reception... Learn about: Assertiveness Training, Telephone Skills, Communication Training...
...To raise the awareness of customer service at the reception desk and assist delegates in providing exceptional customer care. All front line reception... Learn about: Assertiveness Training, Telephone Skills, Communication Training...
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It felt amazing to be able to book an inhouse training.
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The staff and the course is very much worthy of appreciation.
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- Short course
- London
- 1 Day
...Understand the importance of effective listening skills when dealing with customers and work colleagues. Topics covered: Listening Skills Questionnaire... Learn about: Customer Service Skills, Influencing Skills, Communication Training...
...Understand the importance of effective listening skills when dealing with customers and work colleagues. Topics covered: Listening Skills Questionnaire... Learn about: Customer Service Skills, Influencing Skills, Communication Training...
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The staff and the course is very much worthy of appreciation.
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