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Customer Care courses Scotland
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It was just an incredible experience for me and worked as a confidence booster as well. Sean and Darren are brilliant and have designed a course that includes everything. The tutors were beyond expectations and really enjoyable. I highly recommend the course.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- September
...Delegates start the day by comparing their own experiences of customer care. This programme looks at the importance of body language and the voice, and how enthusiasm for the product can be seen visually and detected vocally. We take an in depth look at why customers make objections and... Learn about: Listening Skills, Client Meeting, Customer Care...
...Delegates start the day by comparing their own experiences of customer care. This programme looks at the importance of body language and the voice, and how enthusiasm for the product can be seen visually and detected vocally. We take an in depth look at why customers make objections and... Learn about: Listening Skills, Client Meeting, Customer Care...
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It was just an incredible experience for me and worked as a confidence booster as well. Sean and Darren are brilliant and have designed a course that includes everything. The tutors were beyond expectations and really enjoyable. I highly recommend the course.
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- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 2 Days
...(Participants apply the lessons learned so far to conduct a simulated facilitated event based on there own real world situations.) 15:30 - 16:00 Managing Conflict... Learn about: Sales Training, Customer relationship, Sales Techniques...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- 2 Days
... Lunch Break 14:00 - 15:00 Advanced Customer Care 15:00 - 16:30 Selling The Whole Business 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer Manager, Customer Relationship Management, Customer Service...
- Short course
- Online
- Different dates available
... professionalism to the next level. This comprehensive Customer Care course will give you all the necessary skills and a valuable insight into customer service to boost your career in this field and possibilities, by getting the essential skills and knowledge you’ll need from this Customer Care... Learn about: Personal Development, Customer Care, Customer Service...
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I felt the materials were covered well and easy to understand
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I am currently undertaking Effective Personal Development Course, and find the pace at which I can contribute my work suits me fine! There is no pressure put upon the student, and that has enabled me to feel positive that I made the right decision to study. Thanks!
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- Course
- Distance Learning
- Different dates available
- 120h - 12 Months
...The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role. The aim of the programme is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service. It will highlight the... Learn about: Customer Manager, Customer Care...
...The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role. The aim of the programme is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service. It will highlight the... Learn about: Customer Manager, Customer Care...
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I felt the materials were covered well and easy to understand
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I am currently undertaking Effective Personal Development Course, and find the pace at which I can contribute my work suits me fine! There is no pressure put upon the student, and that has enabled me to feel positive that I made the right decision to study. Thanks!
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- Course
- Online
- Intermediate
- 18h - 1 Year
...The Nail Technician Diploma and Hairstyling Course is designed to provide learners with essential knowledge and practical understanding of modern nail care, nail art, and professional hairstyling techniques. This online CPD course covers key areas such as nail anatomy, manicure and pedicure... Learn about: Hair and beauty, Hair care, Nail Art...
- Course
- Distance Learning
...To encourage all staff to develop a quality approach to customers...
- NVQ
- Online
- Different dates available
- 18 Months
.... A hospitality team member can work in a range of establishments, and the most important part of the role is developing fantastic 'hospitality' skills and knowledge such as recognising customer needs; knowing how to match them to the products and services of the business and working as part of a... Learn about: Team Training...
- Course
- Distance Learning
- Different dates available
...The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role. The aim of the course is to give people, at all levels, the essential knowledge needed to offer the best professional approach to customer service. It will highlight the key areas... Learn about: Providing Information, Service Principles, Customer Care...
- Course
- Online
- Intermediate
- 7h - 1 Year
..., or starting a small business. The modules are designed to build a strong foundation in anatomy and physiology, treatment planning, and customer care. Learners develop practical skills to support clients, follow professional standards, and work confidently in real beauty environments. Studying this Beauty... Learn about: Beauty Therapist, Skin treatments, Beauty Treatments...
- Course
- Online
- Different dates available
... have with customers and clients.Introduction to the Customer Care Certificate... Learn about: CPD Short course, Business skills, Online Course...
- Training
- Distance Learning
... in domiciliary care 8. Appraisals 9. Purpose of appraisal 10. SMARTER objectives 11. Motivation and reward systems 12. Appraisal structure 13. Performance...
- Course
- Distance Learning
- Beginner
- Different dates available
- 75h - 12 Months
... is ideal for those looking to develop a career in a customer focused role. The aim of the course is to give people, at all levels, the essential knowledge needed to offer the best professional approach available to customer service. It will highlight the key areas that can improve the services you offer... Learn about: Effective Customer Care, Customer Care, Customer Service...
- Course
- Online
- Different dates available
... this to the best of your ability.Who is the target audience? . This module has been developed to meet the needs of people who deliver customer care as part of their everyday... Learn about: Quality Training, Telephone Skills, Customer Care...
- Course
- Distance Learning
- Different dates available
- 2 Years
... the CUSTOMER CARE domain... Learn about: Customer Care, Retail Management, Business and Administration...
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Wow! It was an amazing, enjoyable, full of information day. Interesting facts for the past and how they affected the present situation. I totally recommend it.
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The course gave me the opportunity to understand how loyalty programmes work and what the companies try to achieve through them.
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- Course
- Online
- Different dates available
- 8h
..."Have you ever put yourself in your customers’ shoes? Do you know the true values of customer loyalty? This CPD accredited, fascinating and fast-moving Diomas Customer Loyalty course gives you a thorough understanding of customer behaviour in order to create loyalty programmes that benefit both... Learn about: Customer Manager, Customer Focus, Customer Care...
..."Have you ever put yourself in your customers’ shoes? Do you know the true values of customer loyalty? This CPD accredited, fascinating and fast-moving Diomas Customer Loyalty course gives you a thorough understanding of customer behaviour in order to create loyalty programmes that benefit both... Learn about: Customer Manager, Customer Focus, Customer Care...
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Wow! It was an amazing, enjoyable, full of information day. Interesting facts for the past and how they affected the present situation. I totally recommend it.
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The course gave me the opportunity to understand how loyalty programmes work and what the companies try to achieve through them.
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A really great course. It follows easily through the units. Tutor always on hand to give support. Great.
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- Course
- Distance Learning
- Intermediate
- Different dates available
- 200h - 12 Months
..., effective, and efficient manner. This programme has been designed to equip the learner with the knowledge, understanding and skills to deliver effective customer service irrespective of the type of organisation in which they are working or intend to work. The programme consists of nine modules,... Learn about: Customer Service, Customer Care...
..., effective, and efficient manner. This programme has been designed to equip the learner with the knowledge, understanding and skills to deliver effective customer service irrespective of the type of organisation in which they are working or intend to work. The programme consists of nine modules,... Learn about: Customer Service, Customer Care...
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A really great course. It follows easily through the units. Tutor always on hand to give support. Great.
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- Training
- Distance Learning
- 100h
...This programme is designed for people seeking to understand and apply good practice in promoting effective customer relations. The course is particularly suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone. Suitable for: suitable...
- Course
- Distance Learning
- Different dates available
- 2 Years
... the Customer Care domain... Learn about: Part Time, Care Management, Customer Care...
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I chose BOLC’s courses for my small customer service team of four and have been delighted with the quality of the content. Affordable, flexible and the overall service package was top notch. I’d recommend them to anyone.
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- Course
- Online
- Intermediate
- Different dates available
- 48 Weeks
... for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills... Learn about: Certificate in Customer Service (Level 3), Customer Service, Customer satisfaction...
... for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills... Learn about: Certificate in Customer Service (Level 3), Customer Service, Customer satisfaction...
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I chose BOLC’s courses for my small customer service team of four and have been delighted with the quality of the content. Affordable, flexible and the overall service package was top notch. I’d recommend them to anyone.
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I have almost completed the course and really experience a good journey. The support services are one of the best services in Hudson.
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- Course
- Online
- Intermediate
- Different dates available
- 6h - 1 Month
...What’s in the bundle? Call Center Training: Sales and Customer Service Training for Call Centre Agents Telemarketing: Using the Telephone as a Sales... Learn about: Customer Service, Service Management, Talent Management...
...What’s in the bundle? Call Center Training: Sales and Customer Service Training for Call Centre Agents Telemarketing: Using the Telephone as a Sales... Learn about: Customer Service, Service Management, Talent Management...
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I have almost completed the course and really experience a good journey. The support services are one of the best services in Hudson.
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I thoroughly enjoyed studying History. The course was very flexible and fitted in around my own schedule. My tutor was also most helpful with guidance and feedback, responding in a very quick time.
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- Course
- Distance Learning
- Intermediate
- Different dates available
- 60h - 12 Months
... the organisation you work for. You’ll manage the customer service team, making sure that service standards are being met and problems are resolved. You may work at various levels, from head office to the front end of the business, and in most cases will be: * helping to develop and implement customer service... Learn about: Market Research, Customer Care, Service Excellence...
... the organisation you work for. You’ll manage the customer service team, making sure that service standards are being met and problems are resolved. You may work at various levels, from head office to the front end of the business, and in most cases will be: * helping to develop and implement customer service... Learn about: Market Research, Customer Care, Service Excellence...
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I thoroughly enjoyed studying History. The course was very flexible and fitted in around my own schedule. My tutor was also most helpful with guidance and feedback, responding in a very quick time.
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I am absolutely loving studying so far. Everything about the course has been well thought out. The enrollment and correspondence is very well structured and the course content is more than I could have hoped for
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The tutor was very professional teaching the course, and it was perfectly adapted to the students' needs. I found it truly enjoyable.
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I found the two day practical session to be really helpful and educative.
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- Training
- Online
- Different dates available
- 6 Months
...It has never been more important to have robust controls and procedures in place to Know Your Customer (KYC). Adequate due diligence on new and existing customers is a key part of these controls. Without this due diligence, your firm can become subject to reputational, operational, legal... Learn about: Customer Due Diligence, Enhanced Due Diligence, Know Your Customer...
...It has never been more important to have robust controls and procedures in place to Know Your Customer (KYC). Adequate due diligence on new and existing customers is a key part of these controls. Without this due diligence, your firm can become subject to reputational, operational, legal... Learn about: Customer Due Diligence, Enhanced Due Diligence, Know Your Customer...
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I am absolutely loving studying so far. Everything about the course has been well thought out. The enrollment and correspondence is very well structured and the course content is more than I could have hoped for
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The tutor was very professional teaching the course, and it was perfectly adapted to the students' needs. I found it truly enjoyable.
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I found the two day practical session to be really helpful and educative.
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