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Customer Management courses
- NVQ
- Online
- Different dates available
- 1 Year
...you will discover the reasons behind difficult customer behaviours and emotional responses in dealing with customers. Explore various examples of real-life...
- Course
- Online
- Intermediate
- Different dates available
...It also allows candidates to work at their own pace, and revisit sections of the course as often as needed, leading to a fuller understanding of all the topics covered... Learn about: Customer Service...
- Course
- Online
- Different dates available
...in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors... Learn about: Retail Industry, Customer Service, Public Sector...
- Training
- Online
- Intermediate
- Different dates available
...works in a customer facing role looking to develop a better understanding of customer service principles; Technical specialists and tradies that have stepped... Learn about: Customer Service...
- Training
- Online
- Intermediate
- Different dates available
...to customer feedback but equally important to help them complain. THIS COURSE IS IDEAL FOR Business owners, frontline managers, sales teams...
- Course
- Online
- Intermediate
- Different dates available
...2 Customer Service & Ethics OEL1322 - 3 Developing Client Service Teams OEL1323 - 3 Management Principles OEL1324 - 3 Strategies for Fostering Client Loyalty OEL1325... Learn about: Customer Service, Management Principles, Corporate Service Culture...
- Short course
- Online
- Intermediate
- Different dates available
...Plan to meet internal and external customer requirements Investigate, identify, assess, and include the needs of customers in planning processes Ensure plans achieve the quality... Learn about: Quality Training, Customer Service...
- Course
- Online
- Advanced
- Different dates available
...Understanding Customer Service Understanding Customer Service Identifying Customer Expectations Providing Excellent Customer Service Focusing on the Customer... Learn about: MS Excel, Customer Expectations, Excellent Customer Service...
- NVQ
- Online
- Different dates available
- 12 Months
...start studying immediately! Integrated chat and messaging systems so that you can contact your tutor Online assignment uploads to save time in returning marks and feedback... Learn about: Customer Service, Customer Retention, Customer Care...
- Course
- Distance Learning
...The Container Store is a leader in customer service and it has a reputation for having the most enthusiastic and positive employees around. How do they do...
- Course
- Distance Learning
...for those who want to enhance their professional career! Everyone who contacts a customer affects their attitudes, so everyone plays a part in winning... Learn about: Customer Care...
- Short course
- Distance Learning
...wish to gain an understanding of principles and practice of Customer Relations. No prior knowledge is required. The course consists of the modules listed below...
- NVQ
- Distance Learning
...Service This qualification will allow staff in customer focused workplaces to obtain a relevant qualification. Mandatory Units Prepare yourself to deliver...
- Course
- Coventry
...What often frustrates customers is the fact that many of these grievances could be so easily avoided with thought, planning and training. This module...
- Course
- Distance Learning
...for those who want to enhance their professional career! Introducing the services and products to the customer Identifying the customer’s needs Presenting... Learn about: Customer Care...
- A Level
- Chesterfield
- Different dates available
...A member of our Recruitment Team will be able to advise you if you are suitable for this level based on your current grades and experience. What other experience will I gain?... Learn about: Customer Service...
- NVQ
- Online
- Different dates available
- 12 Months
...This Level 3 Customer Service course is the perfect qualification for anyone working in a customer service role. Course Content This course assesses the following units... Learn about: Customer Service Skills, Customer relationship, Customer Service Delivery...
- Short course
- Inhouse
- 1 Day
...organisation's situation Outline of programme: If this is really the "One-to-One future", with increased competition, smarter consumers and high costs of acquiring new customers...
- Course
- Inhouse
- 1 Day
...· Experienced managers and team leaders who wish to explore proven concepts and are seeking to increase business results through improved customer contact...
- NVQ
- Online
- Different dates available
- 1 Year
...potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject... Learn about: Call Centre, Customer Service...