Customer Management courses

...service within the rules Optional units: Recognising and dealing with customer queries, requests and problems Giving customers a positive impression... Learn about: Customer Service...

...in to a hotel to investigate mismanagement, and identifies how the people in those departments not dealing with customers are actually letting external customer service...

...This Level 3 Customer Service course is the perfect qualification for anyone working in a customer service role. Course Content This course assesses the following units... Learn about: Customer Service Skills, Customer Service Delivery, Customer Manager...

...wish to gain an understanding of principles and practice of Customer Relations. No prior knowledge is required. The course consists of the modules listed below...

...No prior knowledge is assumed. This programme from Study House is for people seeking to gain an understanding of the principles and practice of good customer relations...

...classic bestseller ensures you take care of your customers as if they were a house guest: welcome them, take care of their needs, thank them for coming and invite them...

...Everyone in an organization who communicates with customers and colleagues, either on a face-to-face basis, or on the telephone. Therefore, all employees...

...At TLE we offer the NVQ Customer Service Level 2, a qualification designed to recognise the customer service skills you have in the workplace and to...

...service at the heart of everything they do. This is where you can play your part. Whether you have been in your job for some time or have only just started working...

...distinct learning steps to solving the customer's problem. Set within a retail outlet, front-line staff are facing complaints from internal and external customers...

...Administration & Office IT Description: This NVQ is aimed at organisations and individuals who want to continually improve the delivery and quality of customer service...

...especially for those working in customer relations and complaints, and for all public service providers, e.g. Social workers, Librarians and teachers...

...How to identify the internal customer chain, external customers, and potential customers Techniques for identifying customer needs Methods of establishing...

...can be kept satisfied and loyal to an organisation. It demonstrates tried-and-tested telephone techniques in how to listen carefully, ask relevant questions...

...You will need an ID card and proof of your last pay check to enrol in this free, funded course. Free NVQ Level 2 Certificate in Customer Services...

...learners aged 16 and above. These courses are usually FREE– unless you are working for a large employer. Delivery and Assessment You will complete workbooks by post/email/online... Learn about: Customer Service...

...in improving your career prospects. You can also progress onto further qualifications. What will I do? This course covers topics fundamental to the delivery... Learn about: Customer Service...

...Join Reggie on the number 27 bus and watch as he transforms a dreary bus ride into an experience his customers look forward to. It's a ride you'll never forget!...

...rights and responsibilities career pathways in customer service, communicating with customers, promoting goods and services and working as a... Learn about: Customer Service, Team Training...

...Your learning experience will be personalised and fun, with training by a supervisor in the workplace as well as a trainer or assessor. You will have access... Learn about: Skills and Training, Customer Service...