Customer Management courses

...work both in our training centres and also on placement. You will work towards Customer Service NVQ Level 1, dealing with colleagues and customers,filing...

...Employer Benefits - Improved staff performance and motivation, improvements in the quality of service to customers, the opportunity to improve customer retention levels...

...Entry to this qualfication is by interview. About the Course The course is unit based and candidates must complete two mandatory units and choose five optional units...

...customer satisfaction and loyalty. This training programme sets out to demonstrate the importance of leading customer services within your organisation...

...including helpdesk, support, project managers, account managers and other customer-facing staff. All front-line and supporting staff - and their managers and supervisors...

...eg, sales, account management, customer service. This unique programme is invaluable for anyone who deals with customers and is a vital under-pinning...

...Suitable for: All of our Apprenticeships are Government Funded Qualifications, as of April 2012 they are fully funded for all ages. All of our Apprenticeships...

...or who wish to gain employment in a retail, customer focused environment. For individuals wishing to progress their career in retail, or who wish to gain employment in a retail...

...start studying immediately! Integrated chat and messaging systems so that you can contact your tutor Online assignment uploads to save time in returning marks and feedback... Learn about: Customer Service Skills, Customer Care, Customer Retention Strategy...

...process customer service information. go the extra mile in customer service. deliver reliable customer service. resolve customer service problems...

...What type of work will I do and what qualifications will I gain? Although apprenticeships will vary depending on your entry level and your employer... Learn about: Bespoke software, Customer service problems, Customer Service...

...Suitable for: Anyone who works in a front line customer service position and who would like to improve their skills, confidence and overall success in carrying out their... Learn about: Continuous Improvement, Customer Service, Complaint Handling...

...effective questioning will determine whether you are accepted as a trusted advisor or not. Conversations with Clients takes the learner through the...

...in to a hotel to investigate mismanagement, and identifies how the people in those departments not dealing with customers are actually letting external customer service...

...He subsequently finds himself at the mercy of a bus driver, doctor, salesman, travel agent, consultant, car mechanic and bank manager. Only the bank manager is ready to listen...

...to show how all frontline staff can improve their performance, and then offers a five-step model for getting it right. The programme demonstrates key messages such...

...can be kept satisfied and loyal to an organisation. It demonstrates tried-and-tested telephone techniques in how to listen carefully, ask relevant questions...

...highest customer satisfaction and lowest employee turnover rate of any major US retailer. Dealing with change: Discover how Turner Network Television changed...

...with loyal patronage for years. A hapless, harried customer is introduced. Here's a customer who has been doing business in the same places for years...

...the products he services, his customer, the salesperson they originally dealt with and his organisation itself. The realistic scenes are not only amusing and highly watchable...