Customer Management courses

...This course is a great introduction to working in a retail or customer service environment whether you would like an introduction to the fundamentals... Learn about: Customer Service, Skills and Training...

...combined knowledge and competency based qualification - level 3 English - level 2 maths - level 2 employee rights and responsibilities Entry Requirements... Learn about: Customer Service...

...which will help you to become successful in an ever-competitive world. We offer all of the above in a supportive, friendly, high-quality and technologically-driven environment... Learn about: Quality Training, Customer Service...

...importance of pricing and how to display products The checkout and the basic requirements The importance of the point of sale concept The personal characteristics... Learn about: Retail Management...

...and dealing with customer queries, requests and problems within Progression / Leads to NVQ Customer Service Level 2 or employment in customer service Course...

...or senior support roles. Summary The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation... Learn about: Customer Service...

...is key to the success of any business or organisation. It is one of those useful skills that is found all over the place and covers all the extras... Learn about: Skills and Training, Customer Service...

...Registration Fee: £ Tuition Fee: £0 Start Date: 01-Aug-09 Entry Requirements You do not need existing qualifications to study this course - an NVQ is... Learn about: Part Time, Customer Service...

...for those who want to enhance their professional career. Sign up for more information! Pearson BTEC Level 2 Diploma in Customer Service Functional Skills... Learn about: Customer Service...

...your skills and achieve your professional goals. During the program you will study different subjects which are deemed to be useful for those who... Learn about: Customer Service...

...for people working in customer service who need to develop competence to national standards. Employees will develop an increased level of confidence...

...anger, aggression, frustration, conflict & emotion. Staff looking to improve the way they handle difficult customer situations, including: Complaints...

...Live up to the customer service promise - Make customer service personal -Go the extra mile in customer service - Deal with customers in writing using...

...Organise the promotion of services or products to customers Delivery - Deliver customer service on your premises - Recognise diversity when delivering customer service...

...Who is this suitable for? All members of staff - whatever their role - service wins the game! So be sure that the team do what they do so well the customer...

...tact and patience. Suitable for: Customer service staff, from the novice to the experienced, who want to build their level of confidence and skills...

...appearance Dealing with complaints This course covers the underpinning knowledge requirements for 1G1 - Maintain a safe, hygienic and secure work environment...

...It is intended to accredit you with skills that are being used in the work place. You will develop your existing skills and expand on new...

...such as customer service adviser and are in designated customer service departments Whose role is mainly to provide service to customers, for example...

...qualifications that consist of work-based assessments that demonstrate knowledge, skills and competence. They have the advantage that they are more flexible...