Customer Management courses

...What will I learn? You will prove practical expertise against the performance criteria and will complete a portfolio of evidence to achieve the award...

...the opportunity to develop new skills, the recognition of existing skills. Employer Benefits - Improved staff performance and motivation, improvements...

...the opportunity to develop new skills, the recognition of existing skills. Employer Benefits - Improved staff performance and motivation, improvements...

...for Train to Gain funding subject to criteria. Entry to this qualfication is by interview. About the Course The course is unit based and candidates...

...roll on roll off · Start Time : 9.00 · End Time : 3.45 · Course Fees : No fees payable for learners aged 16-25. · Venue : Calderdale College · Academic Department...

...Customer Service NVQ 2 (C&G) (TTGH) Please contact us to apply for this course or to find more information. The course code is: 1L0889...

...Content 7 units in total Mandatory Units Prepare yourself to deliver good customer service Provide customer service within the rules Select at least 1...

...Customer Service NVQ Level 3 Please contact us to apply for this course or to find more information. The course code is: 1L1563...

...and using positive language Turn around customers’ dissatisfaction and complaints to a positive outcome Saying ‘No’ constructively BY THE END OF THE COURSE...

...You will need an ID card and proof of your last pay check to enrol in this free, funded course. Free NVQ Level 2 Certificate in Customer Services...

...Impression and Image • Make customer service personal • Go the extra mile in customer service • Deal with customers in writing or using ICT • Use customer...

...What is the Customer Service NVQ course? This is a nationally recognised qualification and it is designed to recognise the customer service skills...

...What is the Customer Service NVQ course? This is a nationally recognised qualification and is aimed at people who will be delivering and managing service...

...or you are new to the account management role. You will learn how to manage accounts effectively and how to build on your ability to persuade...

...done and suggest improvements Have good communication skills and a wide knowledge of what to do, who to see and where to go to get things done for...

...you will discover the reasons behind difficult customer behaviours and emotional responses in dealing with customers. Explore various examples of real-life...

...value Features Relationship marketing v transactional marketing Customer lifetime value Customer profiling Assessing customer risk & opportunity Identifying...

...success is not to stand still but to continuously improve. This course will enable participants to look at the secrets and strategies of building a business...

...provide a simple and effective customer service framework. The PROUD Principle® instils positive behaviours and provides a simple framework and customer... Learn about: Assertive Behaviour, Customer Service, Interpersonal Communication...

...Plan to meet internal and external customer requirements Investigate, identify, assess, and include the needs of customers in planning processes Ensure plans achieve the quality... Learn about: Quality Training, Customer Service...