Customer Management courses

...capacity who wish to gain a nationally recognised qualification and study through a combination of distance learning and work based learning... Learn about: Relationship Marketing, Customer Service, Customer Retention...

...for those who want to enhance their professional career! Managers and supervisors responsible for setting customer care standards Front-line staff... Learn about: Customer Care...

...employed in a customer service role, involving a diverse range of functions, tasks and activities that are constantly developing and changing... Learn about: Key Account Management, Customer Service, Relationship Marketing...

...which involve customer contact. No formal qualifications are required, but you need to be working in a customer-facing role. Course Content Qualification... Learn about: Customer Service...

...who wish to gain a nationally recognised qualification and study through distance/work based learning. Candidates gain their Customer Service NVQ 2 qualification... Learn about: Relationship Marketing, Customer Service, Customer Relationship Management...

...As face-to-face customer contact is more memorable than a telephone call, it is vital that those in direct customer-facing positions are suitably equipped to offer a seamless...

...be delivering and managing service and will be working without direct supervision or on their own, such as in a commercial customer service environment... Learn about: Key Account Management, Customer Service, Relationship Marketing...

...Course Content In an organisations´ environment having appropriate service standards is essential for its customers, potential customers, employees and management of a business...

...who wish to gain a nationally recognised qualification and study through distance and work based learning. Candidates gain their Customer Service NVQ... Learn about: Customer Service, Key Account Management, Relationship Marketing...

...organisation's situation Outline of programme: If this is really the "One-to-One future", with increased competition, smarter consumers and high costs of acquiring new customers...

...employed in a customer service role, involving a diverse range of functions, tasks and activities that are constantly developing and changing... Learn about: Relationship Marketing, Customer Retention, Key Account Management...

...· Experienced managers and team leaders who wish to explore proven concepts and are seeking to increase business results through improved customer contact...

...in a senior customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance and work based learning... Learn about: Relationship Marketing, Key Account Management, Customer Service...

...These follow different themes that add value to the way your staff work and to the relationship your business enjoys with your customers. Mandatory units Unit...

...be delivering and managing service and will be working without direct supervision or on their own, such as in a commercial customer service environment... Learn about: Customer Retention, Key Account Management, Customer Relationship Management...

...A member of our Recruitment Team will be able to advise you if you are suitable for this level based on your current grades and experience. What other experience will I gain?... Learn about: Customer Service...

...within customer service sectors. It is designed to offer world class standards of service that meet, and when ever possible exceed, the expectations... Learn about: Key Account Management, Customer Relationship Management, Relationship Marketing...

...based on the standard of the personal service they receive as much as the product and price. Staff who have direct contact with customers need to...

...for those who want to enhance their professional career! Introducing the services and products to the customer Identifying the customer’s needs Presenting... Learn about: Customer Care...

...This course focuses on social and cultural aspects of services. In this business and management course, you will learn how to analyze customer interactions... Learn about: Customer Service...