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Customer Management courses
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...meet and exceed customer expectations Through the Customers' Eyes - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 The... Learn about: Customer Service, Customer Care, Communication Training...
- Course
- Online
- Beginner
- Different dates available
...learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress... Learn about: Customer database, Communication Training, Customer satisfaction...
- Course
- Online
- Different dates available
...If you need to improve your customer service skills, then this course will help you with that significantly. You will know how your attitude affects customer... Learn about: Customer Service, Customer database, Service Management...
- Vocational qualification
- Luton
- 1 Day
...identify organisational needs and expectations for service levels delivered in all businesses. Presenting a professional image, communication skills and complaint handling...
- Course
- Aberdeen
...To appreciate the importance of feedback and make improvements. To be able to deal with aggressive and negative behaviour. Suitable for: Anyone Anyone...
- Course
- Bradford
...Sign up for more information!Course content includes: Meeting and greeting customers Communication clearly Dealing with a diverse range of customers Testing...
- Course
- Inhouse
- 2 Days
...Facilities managers. Health and safety managers. Anyone responsible for managing/ controlling contractors or contracting workers. The course is intended...
- Short course
- London
- 1 Day
...Prerequisites: None Synopsis: Managing expectations in a bull market is hard enough. With organisational cutbacks and competitive pressures...
- Course
- Distance Learning
...to show how all frontline staff can improve their performance, and then offers a five-step model for getting it right. The programme demonstrates key messages such...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...involves providing technical advice to support working procedures in a contact centre environment. Typical job roles could include senior contact centre operator... Learn about: Customer Relationship Management, Team Training, Customer Retention...
- Course
- Online
...as set out by the in the national standard fro call centre operatives. To achieve SVQ Level 2 candidates must complete 2 mandatory units and 3 optional units...
- NVQ
- (Cumbernauld)
...The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing...
- Course
- Blended in Londonand2 other venues
- Cambridge, St Helier, Jersey
- 6 Months
...human resource personnel. This qualification provides an introduction to marketing, its' purpose, marketing mix and contribution as a department to...
- Course
- West Midlands
...2. Course description This course will give you an introduction to the basic skills and knowledge needed to work in the hospitality industry...
- BTEC
- Southampton
- 9 Months
...on to other levels of education or for obtaining work. Course Content: This is a seven unit course covering:· Starting work in the IT industry Starting work in business...
- Course
- Leicester
...Advice & guidance Careers Progression : This course helps people who are providing advice and guidance to people in the workplace Course Description...
- NVQ
- Stratford-upon-avon
- 2 Years
...About the Course Study Mode NVQ Introduction Who Should Participate: This award is ideally for those in a front of house, administrative or support...
- NVQ
- Mansfield
...analysing sales information and processing orders and payments. Start dates and fees How do I apply? Please call our employer engagement/NVQ team on 0808 100... Learn about: Sales Training...
- Course
- Distance Learning
...the products he services, his customer, the salesperson they originally dealt with and his organisation itself. The realistic scenes are not only amusing and highly watchable...
- Course
- Amersham
...guides & demonstrators & visitors with special needs or requirements and interpreting and explaining the service, exhibition or site. Amersham & Wycombe... Learn about: Skills and Training, IT Development...
- Course
- Colchester
- Different dates available
...return it to our Admissions team as early as possible. You can return your completed application form in person or by post to our Colchester... Learn about: Full Time, Team Training...
- Course
- Rhos-on-sea
- Different dates available
...Bilingual: n/a With an apprenticeship you earn while you learn, you gain recognized qualifications, job specific skills and knowledge and this helps... Learn about: Hospitality catering...
- Vocational qualification
- Wigston
...COURSE TITLE: ILEX Law - Client Care Skills (Level 3 - single unit) COURSE CODE: 1b923-09 DAYS & TIMES: Thursdays 6.00 - 9.30pm WHAT'S IT ALL ABOUT?...