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Customer Retention Strategy Courses
- Course
- Online
- Beginner
- Different dates available
..., understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques... Learn about: Problem Solving, Customer database, Customer Care...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive... Learn about: Customer relationship, Customer Retention, Customer Care...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer satisfaction, Customer Service Skills, Customer Manager...
- Course
- Wembley
- Different dates available
...analysis of your organisation. You will also carry out a Buyer Behaviour activity. Features: • Structured modular approach to make learning easy • Practical... Learn about: Customer Retention Strategy, Ms Word, Communication Skills...
- BTEC
- Folkestone
- Different dates available
- 1 Year
...This course will comprise of an introduction to retail services, retail selling and customer service, merchandising and display for retail sales and specialist units... Learn about: Customer Relationship Management, Sales Promotion, Retail Management...
- Course
- Online
- February
...The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service... Learn about: Relationship Building, Customer Manager, Customer relationship...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Retention Strategy, Tourism management, Customer Service...
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Manchester
- Intermediate
- July
... look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss... Learn about: Customer Relationship Management, Customer Service Skills, Customer satisfaction...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...are free for 16-18 year olds * *Almost all the courses in this section are LSC funded full qualifications. LSC funded full qualifications have no tuition... Learn about: Team Leader, Team Training, Customer Relationship Management...
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
- 1 Day
...The participants will have insights and practiced the skills necessary to become an accomplished facilitator, these are: 1. Creating a climate for success... Learn about: Customer Retention Strategy, Customer satisfaction, Customer Relationship Management...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...Contact us for details. Duration: 1 year How is it delivered?: Part-time Option 4 Location: Off Campus Start date: Contact us for details. Duration... Learn about: Sales Promotion, Customer Relationship Management, Sales Training...
- Course
- Online
- January
.... Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course... Learn about: Customer Retention, Sales Techniques, Customer Manager...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...LSC funded full qualifications have no tuition and exam/registration fees payable for 16-18 year old students. Certain courses may have additional expenses for materials... Learn about: Team Leader, Sales Promotion, Customer Retention Strategy...
- Course
- Londonand2 other venues
- Manchester, Milton Keynes
- 1 Day
... program along. Strategies for Customer Retention Next, participants will explore ways to retain customers through a large group discussion. Building... Learn about: Customer Retention Strategy, Customer Service Skills, CRM Programs...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...£550 Exam & Registration Fee: £75 Option 2 Tuition Fee: £578 Exam & Registration Fee: £79 You may not have to pay this tuition fee if: You are unemployed... Learn about: Customer Retention Strategy, Team Training, Sales Promotion...
- Course
- Inhouse in London
- Different dates available
- 1 Day
... program along. Strategies for Customer Retention Next, participants will explore ways to retain customers through a large group discussion. Building... Learn about: Database Marketing, Customer satisfaction, Customer Relationship Management...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...Contact us for details. Duration: 1 year How is it delivered?: Part-time Option 4 Location: Off Campus Start date: Contact us for details. Duration... Learn about: Customer Retention Strategy, Team Leader, Customer Relationship Management...
- Course
- Online
- Different dates available
...Participants will also get a good understanding of appropriate space through an exercise. What’s Your Face Saying? Next, participants will learn about... Learn about: Customer Service, Relationship Building, Sales skills...
- NVQ
- Folkestone
- Different dates available
- 1 Year
...£79 You may not have to pay this tuition fee if: You are unemployed and in receipt of Jobseekers Allowance (contribution-based) You are in receipt... Learn about: Sales Training, Customer Retention Strategy, Sales Strategy...
- Course
- Online
- January
... options for your site o Use appropriate tools to track key e-commerce metrics o Identify and optimise supporting e-commerce activities, such as customer... Learn about: Sales Techniques, Customer Care, Customer Retention...
- Course
- Online
- March
... on the telephone. Participants will also think about what customers hear when they place a phone call to their organization, and how they can create a service image... Learn about: Customer Retention Strategy, Telephone answering, Customer relationship...
- Course
- Online
- January
... selling strategy: Who will you connect with? Why do you want to connect with them? How will you connect and engage? Building Relationships In this session... Learn about: Business management, Customer Service, Customer satisfaction...
- Course
- Online
- February
... to Efficiency During this session, participants will share their time management tips, and we will offer some ways of maximizing your time. Customer Service... Learn about: Selling skills, Customer Service Skills, Setting Goals...