Customer Service Courses

...This short course is aimed at people who would like to develop the knowledge and skills required for working with the public. This course covers all aspects of providing excellent customer service, how to improve current processes, understanding the organisation, the importance of communication... Learn about: Customer Service...

...Is it for me? This course provides the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role. Students will be able to apply this knowledge in a variety of industries and job roles.... Learn about: Customer Service...

...If you work in a Customer focus role, have good interpersonal skills and strive to deliver the best possible service, even in difficult and complex situations and are constantly looking to improve your performance to enable the organisation to maintain its competitive edge,... Learn about: Customer Service...

...The programme has been designed for people who are employed in any type of business but who are in customer-facing roles. The programme identifies the required competencies and helps candidates develop and demonstrate these skills for effective operation of customer service in all business... Learn about: Customer Service...

...The apprenticeship will include: Delivering customer service Understanding customers Principles of customer service Understanding employer organisations Managing personal…... Learn about: Customer Service...

...Is it for me? Are you working in retail, catering or hospitality, recruitment or another customer facing industry? Do you want to gain a nationally recognised qualification to prove your competence in this important area?... Learn about: Customer Service...

...If you work in a Customer focus role, have good interpersonal skills and strive to deliver the best possible service, even in difficult and complex situations and are constantly looking to improve your performance to enable the organisation to maintain its competitive edge, then yes. All places... Learn about: Customer Service...

...View our live apprenticeship job vacanciesThis apprenticeship aims to develop the skills and knowledge of people working in customer service roles such as administrative assistant, bank or building society customer adviser, bar staff or manager, business adviser, conference and banqueting assistant... Learn about: Customer Service...

...Further Information Please contact Employer Services on 0845 1550043 and then press 4 or 01293 453438, or email us at employers@centralsussex.ac... Learn about: Customer Service...

...Is it for me? Are you working in retail, catering or hospitality, recruitment agency/consultant or any role which is customer facing? Do you want to gain a nationally recognised qualification to prove your competence in this important area? Then this course is for you.... Learn about: Customer Service...

...One of the best things about working in customer service is that it provides the learner with plenty of transferable skills. Communication skills and experience working with people are useful in almost any line of work so the job offers a whole range of opportunities for career progression... Learn about: Skills and Training, Customer Service...

... and guidance in selecting the appropriate units. Mandatory Units (31 credits) • Organise and deliver customer service • Understand the customer service... Learn about: Customer Service, Sales Training...

...Further Information Please contact Employer Services on 0845 1550043 and then press 4 or 01293 453438, or email us at employers@centralsussex.ac... Learn about: Customer Service...

...Overview Customer service skills are essential to many occupations. Employers recognise the importance of these skills and rate them as essential... Learn about: Customer Service, Skills and Training...

...ustomers Handling customer service information Working as a team Meeting the needs of a diverse range of customers Promoting and evaluating product and services OUTLINE PROGRAMME Successful completion of the training programme and assessment will enable learners to understand: Employee rights... Learn about: Team Training, Customer Service...

... Development Officer will provide support and guidance in selecting the appropriate units. Mandatory Units (19 credits) • Deliver customer service • Understand... Learn about: Customer Service, Sales Training...

.... In addition to the qualifications studied you will also be able to access a range of enrichment activities that will prepare you for work in the airline industry including a conversational foreign language (invaluable for ‘meet & greet’), personal presentation and basic silver service (food service skills... Learn about: Cabin Crew, Airline Training, Customer Service...

...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance learning and work based learning. Candidates gain their Customer Service NVQ 2 qualification through the preparation... Learn about: Customer Retention, Customer Service, Customer Relationship Management...

...You will be employed, working in a customer facing environment and are paid a minimum of the National Minimum Apprenticeship Wage, currently £2.65 per hour. You will work towards a Vocational Qualification, Technical Certificate, Functional Skills, Employer Rights and Responsibilities... Learn about: Skills and Training, Customer Service...

... and guidance in selecting the appropriate units. Mandatory Units (Group A) • Manage customer service operations • Champion customer service • Manage personal... Learn about: Customer Service, Sales Training...