Customer Service Courses

...View our live apprenticeship job vacanciesThis apprenticeship aims to develop the skills and knowledge of people working in customer service roles such as administrative assistant, bank or building society customer adviser, bar staff or manager, business adviser, conference and banqueting assistant... Learn about: Customer Service...

...Further Information Please contact Employer Services on 0845 1550043 and then press 4 or 01293 453438, or email us at employers@centralsussex.ac... Learn about: Customer Service...

...Is it for me? Are you working in retail, catering or hospitality, recruitment agency/consultant or any role which is customer facing? Do you want to gain a nationally recognised qualification to prove your competence in this important area? Then this course is for you.... Learn about: Customer Service...

...One of the best things about working in customer service is that it provides the learner with plenty of transferable skills. Communication skills and experience working with people are useful in almost any line of work so the job offers a whole range of opportunities for career progression... Learn about: Customer Service, Skills and Training...

... and guidance in selecting the appropriate units. Mandatory Units (31 credits) • Organise and deliver customer service • Understand the customer service... Learn about: Customer Service, Sales Training...

...Further Information Please contact Employer Services on 0845 1550043 and then press 4 or 01293 453438, or email us at employers@centralsussex.ac... Learn about: Customer Service...

...Overview Customer service skills are essential to many occupations. Employers recognise the importance of these skills and rate them as essential... Learn about: Skills and Training, Customer Service...

...ustomers Handling customer service information Working as a team Meeting the needs of a diverse range of customers Promoting and evaluating product and services OUTLINE PROGRAMME Successful completion of the training programme and assessment will enable learners to understand: Employee rights... Learn about: Team Training, Customer Service...

... Development Officer will provide support and guidance in selecting the appropriate units. Mandatory Units (19 credits) • Deliver customer service • Understand... Learn about: Sales Training, Customer Service...

.... In addition to the qualifications studied you will also be able to access a range of enrichment activities that will prepare you for work in the airline industry including a conversational foreign language (invaluable for ‘meet & greet’), personal presentation and basic silver service (food service skills... Learn about: Cabin Crew, Airline Training, Customer Service...

...The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through a combination of distance learning and work based learning. Candidates gain their Customer Service NVQ 2 qualification through the preparation... Learn about: Customer Relationship Management, Customer Retention, Relationship Marketing...

...You will be employed, working in a customer facing environment and are paid a minimum of the National Minimum Apprenticeship Wage, currently £2.65 per hour. You will work towards a Vocational Qualification, Technical Certificate, Functional Skills, Employer Rights and Responsibilities... Learn about: Skills and Training, Customer Service...

... and guidance in selecting the appropriate units. Mandatory Units (Group A) • Manage customer service operations • Champion customer service • Manage personal... Learn about: Customer Service, Sales Training...

...The course is aimed at candidates who are employed in a customer service role, involving a diverse range of functions, tasks and activities that are constantly developing and changing. It is suitable for candidates who are working in a customer service environment or who provide services... Learn about: Customer Relationship Management, Relationship Marketing, Key Account Management...

... management of sales, operations and services. The aim is to apply theory to the practices encountered in the real life of a telecommunication and ICT service provider. It's unique in the way it focuses on how service providers actually provide telecoms services. It will also present the best practice... Learn about: Network Training, IT Project Management, Service Operations...

...You will be employed, working in a customer facing environment and are paid a minimum of the National Minimum Apprenticeship Wage, currently £2.65 per hour. You will work towards a Vocational Qualification, Technical Certificate, Functional Skills, Employer Rights and Responsibilities... Learn about: Customer Service, Skills and Training...

...This course is aimed at candidates who will be delivering and managing service and will be working without direct supervision or on their own, such as in a commercial customer service environment. It is suitable for candidates who are aware of commercial or other pressures facing the organisation... Learn about: Key Account Management, Customer Service, Customer Retention...

...Customer Service BTEC Level 2 Diploma (QCF) LocationOff Site Course Overview Apply Now These qualifications are aimed at individuals who are starting a career in a customer-facing role. They are suitable for all age groups: for those who have just started a job, for those who are changing... Learn about: Customer Service...

...This is a distance learning course for people aged 19 and over. This nationally recognised qualification will help you gain and develop a career in the customer service industry, and will provide you with the knowledge and skills which are essential to all job roles that involve working... Learn about: Customer Service...