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Customer Service courses Scotland
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- 2 Days
...:45 - 11:00 Coffee break 11:00 - 11:30 Five Reasons For a Customer Not to Buy Your Product 11:30 - 12:15 The Science of Questions in Qualification 12:15... Learn about: Objection Handling, Customer Care, Customer satisfaction...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
... look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss... Learn about: Customer Retention Strategy, Customer Relationship Management, Customer Manager...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 1 Day
...is maintained 9. Reviewing progress against anticipated outcomes 10. Ensuring the momentum caused by a successful event is translated into further action)... Learn about: Customer Retention Strategy, Customer Care, Sales Techniques...
- HND
- Glasgow
- 2 Years
..., civil service, local government and the distribution sector are typical outcomes. As...
- HNC
- Motherwell
- 1 Year
..., Creating a Culture of Customer Care, Retail Travel Practice, Structure of the Travel and Tourism... Learn about: Full Time...
- Course
- Glasgow
... that selling is an integral part of the service provided to customers. Laura has a background in sales, branding, marketing and managing key accounts...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged... Learn about: Correct Vocabulary, First Impressions, Call Centre...
- Vocational qualification
- Glasgow
...The qualification recognises the changing requirements on Library staff to use technology effectively within day to day business operations but also to be able to support customers using the facilities offered by a modern library service. The qualification comprises of units (specific to libraries...
- Short course
- Edinburgh
...? The qualification comprises two units - the Award in Responsible Alcohol Retailing, and Customer and Drinks Service . In order to achieve the qualification candidates...
- HNC
- Motherwell
- 2 Years
..., Creating a Culture of Customer Care, Retail Travel Practice, Structure of the Travel and Tourism... Learn about: Part Time...
- HNC
- Paisley
...HNC Tourism Course Content: Subjects include: Structure of the Tourism Industry, Marketing and Customer Care, The Scottish Tourism Product... Learn about: Full Time...
- MBA
- Stirling
- 1 Year
..., finance and banking, Public Relations and customer relations, Higher Education, project management, the civil service and international business. Close...
- Short course
- Edinburgh
- Beginner
... of 13 sections: cash security and stock control catering customer service employment law financial management gaming and machine income health and safety...
- Vocational qualification
- Motherwell
- 2 Years
... to the management of hospitality products and services and encourages you to develop a strategic... Learn about: Part Time...
- HNC
- Paisley
...HNC Tourism Course Content: Subjects include: Structure of the Tourism Industry, Marketing and Customer Care, The Scottish Tourism Product... Learn about: Part Time...
- MBA
- Stirling
- 27 Months
..., finance and banking, Public Relations and customer relations, Higher Education, project management, the civil service and international business. Close...
- Short course
- Edinburgh
... - Customer Service Procedures Unit 5 - Training Design and Delivery Unit 6 - Sales Promotions Unit 7 - Business Planning Unit 8 - Merchandising and Selling...
- Vocational qualification
- Motherwell
- 1 Year
... to the management of hospitality products and services and encourages you to develop a strategic... Learn about: Full Time...
- Course
- Kilwinningandanother venue.
- Greenock
- Beginner
... courses or to a trainee position in the industry. Course Content: Customer Relations in Travel & Tourism Introduction to UK Tourism Industry Introduction to Retail Travel...
- Vocational qualification
- Kilmarnock
- 1 Year
... programme. Career Prospects Clerical Officer, Receptionist, Customer Service, Office Administrator, Payroll Adminitrator... Learn about: Full Time...
- NVQ
- Paisley
..., Resolve Customer Service Problems, Support Customer Service Improvements. SCQF Level: 5 Entry Requirements: No formal entry qualifications. It is likely...
- Short course
- Edinburgh
... To achieve this qualification candidates must pass the BIIAB Scottish Award in Responsible Alcohol Retailing plus the BIIAB Certificate in Customer and Drinks...
- Course
- Kilwinning
... position in the industry. Course Content: Customer Relations in Travel & Tourism; , Introduction to UK Tourism Industry; , Introduction to Retail Travel...