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Customer Service courses Scotland
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- 2 Days
...:45 - 11:00 Coffee break 11:00 - 11:30 Five Reasons For a Customer Not to Buy Your Product 11:30 - 12:15 The Science of Questions in Qualification 12:15... Learn about: Customer Service, Customer satisfaction, Sales Techniques...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
... look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss... Learn about: Telephone answering, Customer Retention Strategy, Customer Relationship Management...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 1 Day
...In an increasingly bust world where time is a premium grabbing peoples attention and air time is not always easy so any event has to be facilitated in a slick... Learn about: Customer Relationship Management, Customer Service, Sales Techniques...
- Vocational qualification
- Motherwell
- 1 Year
... Transactions, Small Business Accounting, Economics of the Market, The Individual in Industry and Work, Customer Service, Financial Services: Personal Finance... Learn about: Full Time...
- Short course
- Edinburgh
... - Customer Service Procedures Unit 5 - Training Design and Delivery Unit 6 - Sales Promotions Unit 7 - Business Planning Unit 8 - Merchandising and Selling...
- HNC
- Glasgow
- 1 Year
...The aim of this course is to develop knowledge of the travel and tourism industry and to provide appropriate vocational skills to enable high quality service to customers in a wide range of tourism and travel organisations...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged... Learn about: Correct Vocabulary, Handling Complaints, First Impressions...
- Vocational qualification
- Kilmarnock
- 1 Year
... programme. Career Prospects Clerical Officer, Receptionist, Customer Service, Office Administrator, Payroll Adminitrator... Learn about: Full Time...
- Vocational qualification
- Motherwell
- 2 Years
... Transactions, Small Business Accounting, Economics of the Market, The Individual in Industry and Work, Customer Service, Financial Services: Personal Finance... Learn about: Part Time...
- NVQ
- Paisley
..., Resolve Customer Service Problems, Support Customer Service Improvements. SCQF Level: 5 Entry Requirements: No formal entry qualifications. It is likely...
- Short course
- Edinburgh
... Service. Exclusive courses We are more than happy to deliver an exclusive course at a premise of your choosing...
- A Level
- Kilmarnock
- 1 Year
... programme. Career Prospects Clerical Officer, Receptionist, Customer Service, Office Administrator, Payroll Adminitrator... Learn about: Part Time...
- HNC
- Motherwell
- 1 Year
..., Creating a Culture of Customer Care, Retail Travel Practice, Structure of the Travel and Tourism... Learn about: Full Time...
- Course
- Dunfermline
- Beginner
- Different dates available
- 2 Days
... customer-specific requirements, defines fundamental QMS requirements and is intended to avoid multiple certification audits and provide a common approach to a QMS for automotive production, and relevant service part organisations... Learn about: ISO 9001, ISO requirements, Automotive Systems...
- HND
- Glasgow
- 2 Years
..., civil service, local government and the distribution sector are typical outcomes. As...
- Course
- Glasgow
... that selling is an integral part of the service provided to customers. Laura has a background in sales, branding, marketing and managing key accounts...
- HNC
- Motherwell
- 2 Years
..., Creating a Culture of Customer Care, Retail Travel Practice, Structure of the Travel and Tourism... Learn about: Part Time...
- Short course
- Aberdeen
- 1 Day
... more depth and detail. Introduction to ServeWise The Law relating to the service of alcohol and licensed premises The Associated laws relating to licensed...
- HNC
- Paisley
... Mode: Full-time, Day Release and Part-Time Progression To: HND Tourism Career Paths: Opportunities with Tourist and Information Services, Tourism... Learn about: Full Time...
- Course
- Dunblaneandanother venue.
- Kenilworth
... are increasingly demanded to enhance the quality of the services they provide while reducing cost. In this session both processes and activities from a ‘customer...
- Vocational qualification
- Motherwell
- 2 Years
... to the management of hospitality products and services and encourages you to develop a strategic... Learn about: Part Time...
- Short course
- Inhouse in Aberdeen
- 1 Day
... more depth and detail. Introduction to ServeWise The Law relating to the service of alcohol and licensed premises The Associated laws relating to licensed...
- HNC
- Paisley
... Mode: Full-time, Day Release and Part-Time Progression To: HND Tourism Career Paths: Opportunities with Tourist and Information Services, Tourism... Learn about: Part Time...