Customer Service courses Wales

...-growing in the country, and this degree brings new elements of tourism to the fore, combining customer service and hospitality with event management and other key factors related to the entertainment arena. The success of this degree was reflected in the 2015 National Student Survey, which revealed... Learn about: Event Management, Customer Service, IT Management...

...The Knowledge Academy Exceptional Customer Service Training 1 day course covers the following topics: Introduction The Exceptional Customer Service... Learn about: Customer satisfaction, Skills and Training, Communication Training...

...Course Overview: This qualification offers a range of units covering impression and image, delivery, handling problems and development and improvement. It is suitable for those: Who have particular customer service and administration roles Who are working in a customer service environment Whose... Learn about: Customer Service...

... those with a hospitality or customer service focus . Hospitality practitioners work within hotels, restaurants, themed pubs, conference centres, exhibition facilities, corporate... Learn about: Customer Service, Skills and Training, Ms Office...

... for CRM The Customer Lifecycle: Identify ways to plan the incorporation of additional selling opportunities that can be an easy yet effective... Learn about: Action planning, Customer Care, Customer Service Skills...

... recommend this course, for those within these job roles: Frontline Staff Customer Support Officers Customer Service Staff Call Centre Staff Reception Staff... Learn about: Skills and Training, Improve Communication, Communication Training...

...Course Overview: This is a bite-size, workshop based qualification that underpins some of the basic knowledge and understanding needed by an employee preparing to work in a customer service role. It provides accreditation for the interpersonal skills necessary for working in a customer service... Learn about: Customer Service...

... with Others to Improve Customer Service; Contribute to the Development and Introduction... Learn about: Full Time...

... in service delivery. (8) 8607-524 Applying lean production and improvement methodologies to operational service delivery (11) 8607-525 Improving... Learn about: Change Management, Organizational Skills, Effective Communication...

...This course looks at the implementation of the vital business processes of an organisation into customer service and the Customer Interaction Centre. Delegates ought to have some prior knowledge of business processes in SAP for utilities and Master Data and basic functions... Learn about: Customer relationship, Communication Skills, Customer Care...

... listening First impressions How to make your first impression a lasting one Professional telephone techniques and other mobile techniques Businesses that "WOW" I'm the nice customer who never comes back Social customer service and the art of service recovery Customer service standards, policies... Learn about: Travel and Tourism, Quality Training, Travel Tourism...

...This is an introductory, vocational course which aims to develop the skills and qualities required by the travel and tourism industry. Subjects studied include The travel and tourism industry, tourist destinations, customer service and travel and tourism study visit... Learn about: Full Time...

...Equivalent to 3 A2 subjects. You will learn about the most exciting, dynamic and largest industry in the world; an industry that offers diverse career opportunities. You will study the management and business of tourism, event management, marketing, customer service and much more. This is assessed... Learn about: Full Time...

...The Knowledge Academy Introduction to Customer Service 1 day course covers the following topics: Introduction This training course is an introduction... Learn about: Quality Training, Customer Service, Telephone answering...

...This course will give you an introduction to working in the food service / restaurant industry. You will complete two units as part of this course: Principles of Preparing and Serving Wines (know how to prepare service areas, equipment and stock for wine service / know how to promote and serve... Learn about: Travel and Tourism, Travel Tourism, Customer Service...

...The certificate in Tourism Employment is a vocational course which helps students develop skills which are valued by Travel and Tourism employers. Modules are selected for their relevance to careers in overseas tour operations, retail travel, airline customer service and UK tourism promotion... Learn about: Full Time...

...You will study units on: Investigating Travel and Tourism;The Business of Travel and Tourism;the UK as a Destination; Customer Service in Travel and Tourism; The European Travel Market; Long-haul Travel Destinations. Key Skills: Communication; Application of Number; Information Technology; Working... Learn about: Full Time...

...The Knowledge Academy Effective Customer Service Strategies 2 day course covers the following topics: Introduction Customers demand quality service... Learn about: Quality Training, Customer Service, Sales Training...

... that the customer will remember but it is how the problem was dealt with that will always be recalled. Effective and efficient service recovery will often determine whether that customer remains loyal to your organisation, or chooses to use a competitor. This course aims to examine effective ways to improve... Learn about: Problem Solving...

... control, sales and customer service, business online, and starting up a new business. You will... Learn about: Full Time...