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Customer Service Skills Courses
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the... Learn about: Customer Care, Customer Relationship Management, Customer Service Skills...
- Course
- Online
- Beginner
- Different dates available
... bonuses. Our Call Center Training will allow you to step into your office with confidence as you will be equipped to answer questions and overcome problems and ultimately close the deal. You will likewise learn the skills to enhance your productivity and performance. This will produce a good working... Learn about: Call Centre, Bench marking, Speaking Like a Star...
- Course
- Online
- Different dates available
...Office administration and customer service skills are very important for any kind of business. In this course, you will learn the necessary skills, knowledge, and information about office administration and customer service. You will learn how to identify what administrative procedures... Learn about: Customer Service Skills, Stress Management, Verbal Communication...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Suitable for: Those who work in customer facing... Learn about: Customer Service, Customer Care, Verbal Communication...
- Course
- Online
- Different dates available
- 2 Weeks
...The Customer Service Skills course is a training course for customer support and services employees to help them develop an effective and efficient mechanism of solving customer’s issues. The course is focused on the skills needed to provide customer support, the right attitude, case handling... Learn about: Internal Communications, Internal Auditng, Stress Management...
- BTEC
- Blended
- Different dates available
- 12 Months
...This qualification is aimed at individuals who will be starting a career in a customer facing role. The Customer Service apprenticeship is designed for people who: - Are thinking of entering employment for the first time and enjoy working with people - Have just started a job and believe... Learn about: Customer Service Skills, Customer Care...
- Course
- Online
- Intermediate
- Different dates available
... service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required... Learn about: Relationship Building, Customer Retention, Customer Care...
- Course
- Online
- Different dates available
...This course covers the basics of customer service. Students will learn about understanding customer service and focusing on the customer. They will also learn about interacting on the telephone, handling complaints and enduring stress.Series Taught By: Angela KeglerDoes this training qualify... Learn about: Focusing on the customer, Customer Service, Customer Service Skills...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...Good customer service is of vital importance for all businesses, large or small. It is more important now than ever to retain loyal customers and encourage rapport with existing and new customers. This course is designed to raise awareness of the Customer Service standards required... Learn about: Customer Service Skills, Body Language, Customer Care...
- Course
- Cardiff
- Different dates available
- 1 Day
...: On the first day, you will learn about the following topics: Consumer examination, Overview about customer service, Fundamental skills, Distributed, Sales... Learn about: Customer Service Skills, Skills and Training, Sales Training...
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
- 2 Days
...2 day course. Inevitably, in any organisation, occasions arise where the method by which consensus can be achieved is not always obvious. Also, there will be occasions when it is critical to gain the buy-in of key people. The objective of this course is to provide delegates with the skills... Learn about: Customer Service Skills, Sales Training, Customer satisfaction...
- Training
- Colchester
- Intermediate
- Different dates available
- 1 Day
...This two part training course delivered over 1 day will enable customer focused staff to become more effective, efficient and confident at providing exceptional customer service and increasing sales for their company. Delivered by a professionally qualified trainer- highly experienced in commercial... Learn about: Negotiation Skills, Customer Service Skills, Sales Training...
- Course
- Online
- Beginner
- Different dates available
...Do you want to improve your customer service skills & want to make your customers happy? Do you want to exceed customer expectations and want to create clients who spread words about your business? If yes, then enroll now and benefit from this course. This Customer Service course teaches the basics... Learn about: Personality Test, Customer Service, MS Excel...
- Postgraduate
- Biloela (Australia)
- Different dates available
...Overview At a glance This qualification reflects the role of individuals employed as beauticians to provide a range of beauty services including nail, waxing, lash and brow, and basic make-up services. These individuals possess a range of well-developed technical and customer service skills where... Learn about: Customer Service Skills, Customer Service...
- Course
- Worcester
... with facial skin care treatments - Assist with day make-up - Assist with nail services - Assist with salon reception duties Apply Now Let's Talk Start Date September 2017 Qualifications / Level Level 1 Study Type Full Time Location St Dunstan's Worcester Cost Under 19: Free DEP. Course Code BEA-CT1... Learn about: Customer Service Skills, Customer Service...
- NVQ
- Broadstairs
- Different dates available
... and written communication Remote support for products or services Assessments/Examinations The process of assessment requires the demonstration of skills... Learn about: Customer Care, Customer Service Skills, Call Centre...
- Course
- Dungannon
..., and they might already supervise others or manage resources. The Diploma develops customer service skills, resource allocation skills and objective setting... Learn about: Customer Service, Customer Service Skills, Team Leader...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Retention Strategy, Customer Relationship Management, Customer relationship...
- Course
- Online
- Intermediate
- Different dates available
...Course Syllabus This course consists of the following units: Unit 1 – Verbal Communication Techniques. Unit 2 – Who Are Your Customers? Unit 3... Learn about: Sales Process, Customer Service, Call Centre...
- NVQ
- Blended in Formby
- Different dates available
- 16 Months
... interactions with advice and guidance clients Manage personal caseload Evaluate and develop own contribution to the service Operate within networks Understand... Learn about: Communication Skills, Client Management, Quality auditing...
- Short course
- Liverpoolandanother venue.
- Liverpool
- Beginner
- Different dates available
- 1 Day
...The SIA (Security Industry Authority) are the regulating body of the security industry, regulating security companies and individuals working in the security industry... Learn about: Security Awareness, SIA Training, Door Supervisor...
- Course
- Cardiff
- Different dates available
- 1 Day
... Communication Skills Excelling Expectations Service Standards Captive Customers Building Rapport Building Organisational Reputation Enhancing Best Practices... Learn about: Customer Service, Communication Training, Communication Skills...
- Short course
- Edinburgh
- Intermediate
- 03 Jun 2024
- 1 Day
.... To use a range of strategies for communicating effectively with customers. To adapt your behaviour and deal positively with difficult customer interactions. Suitable for: Anyone who works in a front line customer service position and who would like to improve their skills, confidence and overall success... Learn about: Continuous Improvement, Problem Solving, Customer Service...