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Customer Service Skills Courses
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Service, Customer Retention Strategy, Public Sector...
- Course
- Online
- Different dates available
...This Advanced Diploma in Customer Service aims to teach the necessary requirements of those working in a business who work closely with clients so that the care they provide is to the highest standard. It is also for learners whose job role requires them to deliver continually improving service... Learn about: Customer Service, Customer Service Skills...
- Course
- Online
- Intermediate
- Different dates available
- 200h
...Customer Service - Training course is ideal for the individuals seeking customer service or customer care training. The Customer Service course is specially beneficial to those who work in customer service roles and want to improve Customer Care skills or those who are looking to start a career... Learn about: Service Operations, Customer Retention, Customer Service...
- NVQ
- Derby
- Different dates available
...This qualification will help you prepare for working within a customer service environment This include delivery of effective customer service and supporting the customer service environment... Learn about: Service sector, Customer Manager, Customer satisfaction...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Suitable for: This course is suitable for those over the age of 16 who are employed in the relevant sector and provide customer service at varying levels... Learn about: Customer Service Skills, Effective Communication, Customer Service...
- Course
- Online
- Intermediate
- 4h - 1 Quarter
... satisfaction. The course covers key topics such as stakeholder communication, customer journey mapping, success metrics, account management, and performance tracking using customer success tools and data insights. This training is ideal for individuals looking to enter customer success roles or professionals... Learn about: Customer Relationship Management, Customer relationship, Customer Manager...
- Course
- Online
- Intermediate
- Different dates available
- 200h
...Course Syllabus This course consists of the following units: Unit 1 – Verbal Communication Techniques. Unit 2 – Who Are Your Customers? Unit 3... Learn about: Sales Promotion, Call Handling, Sales Process...
- BTEC
- Blended
- Different dates available
- 12 Months
...This qualification is aimed at individuals who will be starting a career in a customer facing role. The Customer Service apprenticeship is designed for people who: - Are thinking of entering employment for the first time and enjoy working with people - Have just started a job and believe... Learn about: Customer Care, Customer Service Skills...
- Training
- Online
- Beginner
- Different dates available
- 3h
...This Customer Care course has been created to give businesses guidance on how to get that edge above competing establishments. The course will help learners understand the causes of poor customer care, good customer care skills and how to handle complaints... Learn about: Customer Service Skills, Customer Service, Customer Care...
- Course
- Online
- Intermediate
- 4h - 1 Year
... to study at their own pace while developing practical, transferable skills that apply to both entry-level and experienced sales roles. The knowledge gained supports career progression, improves workplace performance, and strengthens professional credibility. Suitable for individuals seeking to enter sales... Learn about: Customer Service Skills, Customer Service, Negotiation Skills...
- NVQ
- Online
- Different dates available
- 240h - 12 Months
...Completing this NCFE Level 3 Certificate in Principles of Customer Service course with us will show that you have a high standard of knowledge and skills to be employed in the customer service sector and understand the need for quality, customer-centred approaches in all sectors... Learn about: Customer Manager, Customer relationship, Customer satisfaction...
- BTEC
- Blended
- Different dates available
- 12 Months
...This qualification is aimed at individuals who will be starting a career in a customer facing role. The Customer Service apprenticeship is designed for people who: - Are thinking of entering employment for the first time and enjoy working with people - Have just started a job and believe... Learn about: Customer Care, Customer Service Skills...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Suitable for: Those who work in customer facing... Learn about: Customer Service Skills, Customer Care, Verbal Communication...
- Course
- Online
- Intermediate
- 4h - 1 Year
..., deliver quality service, and monitor customer data across every channel. Learners study customer behaviour, complaint management, communication techniques, CRM systems, and how data supports better decision-making. This training is ideal for anyone who wants to develop skills in customer service, customer... Learn about: Customer Relationship Management, Sales Training, Customer Service Skills...
- Short course
- Online
- Beginner
- Different dates available
- 25h - 5 Days
...This course is a superb entry level fast track course for those wishing to add an extra skill to their CV. Here at the Spiritual Studio we offer a fantastic 1 week fast track introductory course to learning how to be a psychic tarot telephone agent. The psychic telephone industry is one of the... Learn about: Angel cards, Holistic therapy, Customer Service Skills...
- Postgraduate
- Biloela (Australia)
- Different dates available
...Overview At a glance This qualification reflects the role of individuals employed as beauticians to provide a range of beauty services including nail, waxing, lash and brow, and basic make-up services. These individuals possess a range of well-developed technical and customer service skills where... Learn about: Customer Service Skills, Customer Service...
- Course
- Worcester
... with facial skin care treatments - Assist with day make-up - Assist with nail services - Assist with salon reception duties Apply Now Let's Talk Start Date September 2017 Qualifications / Level Level 1 Study Type Full Time Location St Dunstan's Worcester Cost Under 19: Free DEP. Course Code BEA-CT1... Learn about: Customer Service, Customer Service Skills...
- Course
- Online
- Intermediate
- 2h - 1 Year
... on practical communication skills, this training supports professionals across customer service, administration, management, and remote working roles. By completing this course, learners will strengthen their telephone communication skills, enhance collaboration during conference calls, and improve overall... Learn about: Skills Communication, Listening Skills, Communication Skills...
- NVQ
- Broadstairs
- Different dates available
... and written communication Remote support for products or services Assessments/Examinations The process of assessment requires the demonstration of skills... Learn about: Call Centre, Customer Care, Customer Service Skills...
- Short course
- County Antrim
- Intermediate
- 1 Day
...We are an approved training centre by JAUPT and DVA N. Ireland to deliver Taxi Periodic Training. Introduced in September 2015, it is now a legal requirement for taxi drivers operating in Northern Ireland to complete periodic training to improve their knowledge and skills. Over a five year period... Learn about: Customer Service Skills, Road safety, Disability Care...
- Short course
- Inhouse in Benoni (South Africa)
- Intermediate
- 5 Days
...Our butler course include the following: • Hotel Facilities Offered • Housekeeping & Turn-down facilities • Courtesy bar / lounge • Room service • Breakfast & Dinner • Local Services • News Issues • Demonstrating Facilities • Laundry Services • Pressing Services • Polishing Shoes • Guest Repairs... Learn about: Customer Service, Customer Retention Strategy, English Language...
- Course
- Online
- Intermediate
- 3h - 1 Year
...The Telephone Receptionist Course is designed to equip learners with the essential communication, organisational, and customer service skills required to perform professionally in a front-line telephone role. Telephone receptionists play a vital role in shaping first impressions, handling enquiries... Learn about: Call Handling, Time management, Communication Training...
- Short course
- Online
- Intermediate
- 2h - 1 Day
...The FCA’s Code of Conduct Sourcebook sets out standards of conduct and apply to nearly all firms in the financial services industry. A much larger proportion of employees are subject to direct conduct regulation than ever before. For firms subject to the Senior Managers and Certification Regime... Learn about: Customer Care, Customer Manager, Customer Service Skills...