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Customer Service Skills Courses
- Short course
- Londonand6 other venues
- Wymeswold, Birmingham, Bristol, Edinburgh, Leeds, Nottingham
- Intermediate
- 2 Days
...This Advanced Selling Skills course covers the science of questions in qualification and advanced objection handling skills with participants expected to be comfortable participating in role-plays, which form a major part of the course. Finally, a review of closing techniques and a self-analysis... Learn about: Customer relationship, Selling skills, Customer satisfaction...
- Course
- Online
- Intermediate
- Different dates available
...Provide your Customers with the Service that will leave a lasting impression Are you struggling to communicate with your customer? Not able to grab their attention? Take this course to learn how to interact with customers so they don’t cut you off in mid-sentence. The best customer service... Learn about: Handling Voicemail Messages, Customer Service Skills, Aspects of Phone Etiquette...
- Course
- Online
- Different dates available
...Get ready for achieving success in working environments driven by client relationship for example, restaurants, motels, clubs, bars, bistros, coffee-houses and retail locations. The customer service skills you will gain in this course will help you achieve success in wide range of industries... Learn about: Customer Service Skills, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
... demand for individuals proficient in customer service and satisfaction, skills that are often scarce, we have developed a comprehensive course. This initiative aims to empower human resources with exceptional customer support capabilities and furnish business owners/managers with essential knowledge... Learn about: Customer Care, Customer satisfaction, Customer Service Skills...
- Training
- Online
- Beginner
- Different dates available
...This Customer Care course has been created to give businesses guidance on how to get that edge above competing establishments. The course will help learners understand the causes of poor customer care, good customer care skills and how to handle complaints... Learn about: Customer relationship, Customer Service Skills, Customer satisfaction...
- NVQ
- Online
- Different dates available
- 12 Months
...Course Content This course assesses the following units: Unit 1: Customer Service and Legislation Understand what customer service is and how to... Learn about: Customer Retention, Customer Service Skills, Customer Service...
- Training
- Inhouse
- Intermediate
- 1 Day
...Become a fully proficient Customer Service service adviser with this intense workshop. You'll learn how to deal with difficult and challenging situations, the importance of uniformity and consistency and how to provide excellent customer service by phone, text and email as well as face-to-face... Learn about: Career Development, Staff Motivation, Customer Service...
- Course
- Carmarthen
- Intermediate
- Different dates available
- 1 Day
...This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role... Learn about: Customer Manager, Customer Service, Customer satisfaction...
- Course
- Colchester
- Different dates available
...Get recognition for your ability to create a great customer-service experience with the level 2 Customer Service qualifications. Having great customer service skills can help you move up in your career, no matter what area you’re working in. The Diplomas are hybrid qualifications, made... Learn about: Customer Service Skills, Customer Service, Skills and Training...
- Course
- Bridgwaterand3 other venues
- Taunton, Frome, Yeovil
- Different dates available
...The Intermediate Apprenticeship in Customer Service is designed to respond to the employer need for high levels of customer service skills within a wide range of organisations. Customer service skills are transferable across sectors and can be applied to many job roles. Employers across all sectors... Learn about: Communication Training, Team Training, Customer Service...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer satisfaction, Customer relationship, Customer Manager...
- Course
- Kamloops (Canada)
- Advanced
- Different dates available
- 26 Weeks
...Welcome to the Customer Service Professional program. Meet customer service professionals from around the world, sharpen the skills you will need in the service industry, and develop the confidence, perspective, skills, knowledge and drive that will help you succeed. The fundamental duties... Learn about: Customer Service, Customer Service Skills, Interpersonal Skills...
- NVQ
- Derby
- Different dates available
...This qualification will help you prepare for working within a customer service environment This include delivery of effective customer service and supporting the customer service environment... Learn about: Service sector, Nationally recognised, Customer Care...
- Vocational qualification
- Blended in Wolverhampton
- Different dates available
- 6 Months
...and its implementation in education and training. Understanding roles, responsibilities and relationships in education and training Understanding and using... Learn about: English Language, Customer Service Skills...
- Short course
- Online
- Intermediate
- 1 Day
...The FCA’s Code of Conduct Sourcebook sets out standards of conduct and apply to nearly all firms in the financial services industry. A much larger proportion of employees are subject to direct conduct regulation than ever before. For firms subject to the Senior Managers and Certification Regime... Learn about: Customer Care, Customer Service Skills, Compliance Management...
- NVQ
- Online
- Different dates available
- 12 Months
...Completing this NCFE Level 3 Certificate in Principles of Customer Service course with us will show that you have a high standard of knowledge and skills to be employed in the customer service sector and understand the need for quality, customer-centred approaches in all sectors... Learn about: Customer relationship, Customer Service, Customer Retention...
- Short course
- Inhouse in Benoni (South Africa)
- Intermediate
- 5 Days
...Our butler course include the following: • Hotel Facilities Offered • Housekeeping & Turn-down facilities • Courtesy bar / lounge • Room service • Breakfast & Dinner • Local Services • News Issues • Demonstrating Facilities • Laundry Services • Pressing Services • Polishing Shoes • Guest Repairs... Learn about: Customer Service, Customer Retention Strategy, Customer Retention...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
...The ability to understand your customer is essential for every successful business to enable it to grow. This inspirational and interactive course gives you the skills, tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become... Learn about: Customer Service Skills, Customer satisfaction, Customer Retention...
- Short course
- County Antrim
- Intermediate
- 1 Day
...We are an approved training centre by JAUPT and DVA N. Ireland to deliver Taxi Periodic Training. Introduced in September 2015, it is now a legal requirement for taxi drivers operating in Northern Ireland to complete periodic training to improve their knowledge and skills. Over a five year period... Learn about: Road safety, Legal Framework, Wheelchair Users...
- Course
- St Helens
- Advanced
- September
- 2 Years
...With this advanced course, you'll be looking at UK and European destinations, improving your customer service skills, as well as investigating long haul destinations and visitor attractions, understanding how they are managed. You will also undertake interesting trips and hear from experienced... Learn about: Tourism Development, Customer Service Skills, Customer Service...
- Course
- Bridgwaterand3 other venues
- Taunton, Frome, Yeovil
- Different dates available
... the customer service advanced apprenticeship are likely to have some prior experience in a customer service role, although this is not a formal requirement. Employers across all sectors, regardless of whether their main business is customer service or if they wish to train staff to undertake customer service... Learn about: Team Training, Customer Service, Customer Service Skills...
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I chose BOLC’s courses for my small customer service team of four and have been delighted with the quality of the content. Affordable, flexible and the overall service package was top notch. I’d recommend them to anyone.
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- Course
- Online
- Intermediate
- Different dates available
- 48 Weeks
... for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills... Learn about: Communication Training, Customer satisfaction, Customer Manager Course...
... for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills... Learn about: Communication Training, Customer satisfaction, Customer Manager Course...
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I chose BOLC’s courses for my small customer service team of four and have been delighted with the quality of the content. Affordable, flexible and the overall service package was top notch. I’d recommend them to anyone.
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- Course
- Online
- September
- 4 Days
...This City & Guilds accredited course enables individuals to develop appropriate knowledge, understanding of the principles and delivery of effective customer service and enables the learners to develop and apply the practical skills required to support the customer service environment. Covering... Learn about: Meet customer needs, Increasing digitalised communications, Customer Service...
...This City & Guilds accredited course enables individuals to develop appropriate knowledge, understanding of the principles and delivery of effective customer service and enables the learners to develop and apply the practical skills required to support the customer service environment. Covering... Learn about: Meet customer needs, Increasing digitalised communications, Customer Service...
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