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Customer Service Skills Courses
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer satisfaction, Customer Retention, Customer Service Skills...
- Course
- Online
- Different dates available
- 14h
...Are you part of the customer-related services and management in your organization? Learning about customer service will enable your skills improvements in customer service, retention, problem-solving, and management and so this course will surely help you in your career’s success in the relevant... Learn about: Customer Service, Service Management, Service outsourcing sales...
- Course
- Online
- Intermediate
- Different dates available
- 19h
..., all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn’t willing to admit his mistakes... Learn about: Handling Rude or Angry Callers, Correcting Poor Telephone Etiquette, Customer Service...
- Training
- Online
- Beginner
- Different dates available
- 3h
...This Customer Care course has been created to give businesses guidance on how to get that edge above competing establishments. The course will help learners understand the causes of poor customer care, good customer care skills and how to handle complaints... Learn about: Customer satisfaction, Customer Care, Customer Service...
- NVQ
- Online
- Different dates available
- 240h - 12 Months
...Completing this NCFE Level 3 Certificate in Principles of Customer Service course with us will show that you have a high standard of knowledge and skills to be employed in the customer service sector and understand the need for quality, customer-centred approaches in all sectors... Learn about: Customer Retention, Customer Manager, Customer Service Delivery...
- Course
- Online
- Intermediate
- 4h - 1 Year
... relationships, understanding customer needs, and achieving consistent results. This course explores the full sales process, from understanding buyer behaviour and identifying opportunities to communicating value, handling objections, and closing sales professionally. Learners will gain insight into effective... Learn about: Sales Marketing, Professional Sales, Customer Service Skills...
- BTEC
- Blended
- Different dates available
- 12 Months
...This qualification is aimed at individuals who will be starting a career in a customer facing role. The Customer Service apprenticeship is designed for people who: - Are thinking of entering employment for the first time and enjoy working with people - Have just started a job and believe... Learn about: Customer Care, Customer Service Skills...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Suitable for: Those who work in customer facing... Learn about: Customer Service, Verbal Communication, Effective Communication...
- Course
- Online
- Intermediate
- Different dates available
- 12h
... demand for individuals proficient in customer service and satisfaction, skills that are often scarce, we have developed a comprehensive course. This initiative aims to empower human resources with exceptional customer support capabilities and furnish business owners/managers with essential knowledge... Learn about: Customer Service Skills, Customer Care, Customer satisfaction...
- Course
- Online
- Intermediate
- 4h - 1 Year
..., deliver quality service, and monitor customer data across every channel. Learners study customer behaviour, complaint management, communication techniques, CRM systems, and how data supports better decision-making. This training is ideal for anyone who wants to develop skills in customer service, customer... Learn about: Customer Service, Customer Relationship Management, Sales Training...
- Postgraduate
- Biloela (Australia)
- Different dates available
...Overview At a glance This qualification reflects the role of individuals employed as beauticians to provide a range of beauty services including nail, waxing, lash and brow, and basic make-up services. These individuals possess a range of well-developed technical and customer service skills where... Learn about: Customer Service Skills, Customer Service...
- Course
- Worcester
... with facial skin care treatments - Assist with day make-up - Assist with nail services - Assist with salon reception duties Apply Now Let's Talk Start Date September 2017 Qualifications / Level Level 1 Study Type Full Time Location St Dunstan's Worcester Cost Under 19: Free DEP. Course Code BEA-CT1... Learn about: Customer Service, Customer Service Skills...
- NVQ
- Broadstairs
- Different dates available
... and written communication Remote support for products or services Assessments/Examinations The process of assessment requires the demonstration of skills... Learn about: Call Centre, Customer Care, Customer Service Skills...
- Course
- Online
- Intermediate
- 2h - 1 Year
... on practical communication skills, this training supports professionals across customer service, administration, management, and remote working roles. By completing this course, learners will strengthen their telephone communication skills, enhance collaboration during conference calls, and improve overall... Learn about: Verbal Communication, Customer Service, Telephone Skills...
- Short course
- County Antrim
- Intermediate
- 1 Day
...We are an approved training centre by JAUPT and DVA N. Ireland to deliver Taxi Periodic Training. Introduced in September 2015, it is now a legal requirement for taxi drivers operating in Northern Ireland to complete periodic training to improve their knowledge and skills. Over a five year period... Learn about: Customer Care, Disability Care, Legal Framework...
- Short course
- Inhouse in Benoni (South Africa)
- Intermediate
- 5 Days
...Our butler course include the following: • Hotel Facilities Offered • Housekeeping & Turn-down facilities • Courtesy bar / lounge • Room service • Breakfast & Dinner • Local Services • News Issues • Demonstrating Facilities • Laundry Services • Pressing Services • Polishing Shoes • Guest Repairs... Learn about: Customer satisfaction, Customer Relationship Management, Customer Service...
- Short course
- Online
- Intermediate
- 2h - 1 Day
...The FCA’s Code of Conduct Sourcebook sets out standards of conduct and apply to nearly all firms in the financial services industry. A much larger proportion of employees are subject to direct conduct regulation than ever before. For firms subject to the Senior Managers and Certification Regime... Learn about: Compliance Management, Regulation Financial, Customer relationship...
- Course
- Online
- Intermediate
- 3h - 1 Year
...The Telephone Receptionist Course is designed to equip learners with the essential communication, organisational, and customer service skills required to perform professionally in a front-line telephone role. Telephone receptionists play a vital role in shaping first impressions, handling enquiries... Learn about: Telephone Skills, Call Handling, Customer Service...
- Vocational qualification
- Blended in Wolverhampton
- Different dates available
- 6 Months
...and its implementation in education and training. Understanding roles, responsibilities and relationships in education and training Understanding and using... Learn about: Customer Service Skills, English Language...
- NVQ
- Blended in Formby
- Different dates available
- 16 Months
... interactions with advice and guidance clients Manage personal caseload Evaluate and develop own contribution to the service Operate within networks Understand... Learn about: Client Management, Organisational Change, Management Operations...
- Course
- St Helens
- Advanced
- September
- 2 Years
...With this advanced course, you'll be looking at UK and European destinations, improving your customer service skills, as well as investigating long haul destinations and visitor attractions, understanding how they are managed. You will also undertake interesting trips and hear from experienced... Learn about: Tourism Development, Responsible Tourism, Travel Tourism...
- Course
- Online
- Intermediate
- 2h - 1 Year
...The Waiter Training Course is a comprehensive programme designed for individuals seeking to develop professional skills in food and beverage service. This course covers essential topics such as table service techniques, menu knowledge, customer interaction, etiquette, and problem-solving... Learn about: Customer Service Skills...
- Course
- Dungannon
..., and they might already supervise others or manage resources. The Diploma develops customer service skills, resource allocation skills and objective setting... Learn about: Customer Service Skills, Team Training, Food Beverage Service...