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Customer Service Skills Courses
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
- 2 Days
...2 day course. Inevitably, in any organisation, occasions arise where the method by which consensus can be achieved is not always obvious. Also, there will be occasions when it is critical to gain the buy-in of key people. The objective of this course is to provide delegates with the skills... Learn about: Customer Relationship Management, Customer Service, Creative techniques...
- Course
- Online
- Intermediate
- Different dates available
...Customer Service - Training course is ideal for the individuals seeking customer service or customer care training. The Customer Service course is specially beneficial to those who work in customer service roles and want to improve Customer Care skills or those who are looking to start a career... Learn about: Customer Retention Strategy, Customer Relation Management, Service Operations...
- Course
- Online
- Different dates available
... to customersWith this course you will gain a valuable understanding of a range of technical skills and behaviours in communicating with customers, resolving customer service problems and supporting service improvements. Also, learn how to deal with difficult customers and also connect with your customers online... Learn about: Customer Service Skills, Customer Service...
- Training
- Online
- Intermediate
- Different dates available
...Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What... Learn about: Customer Service, Customer Retention, Communication Training...
- Course
- Online
- Intermediate
- Different dates available
- 2 Days
...While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes... Learn about: Influencing Skills, Oral Communication, Sales Training...
- Course
- Online
- Different dates available
... in developing and enhancing their customer service skills and behavior Anyone who is a frontline or back office staff Anyone who wants to gain knowledge in customer service Any one who wants to enhance their customer’s experience Anybody who works in a customer service management role... Learn about: Customer Service, Customer Service Skills, Confidence Training...
- Course
- Online
- January
...While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes... Learn about: Sales Training, Customer satisfaction, Customer Service...
- Course
- Online
- Different dates available
...These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with a better service on a daily basis.Introduction to the Customer Services... Learn about: Customer Manager, Customer relationship, Online training...
- Course
- Distance Learning
- Intermediate
- Different dates available
- 12 Months
...This Distance Learning Customer Service Diploma course has been specifically developed to enable those who are working, or hoping to work, in a customer service role, in any type of organisation or context, to gain and develop, a level of understanding and skills that will help them to service... Learn about: Customer Manager, Customer satisfaction, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
...This online Customer Service course will help learners define who their customers are and how to understand their needs, the course will also help learners to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra... Learn about: Customer relationship, Customer Relationship Management, Customer satisfaction...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course helps delegates manage customer's expectations and how objections can be handled in a positive... Learn about: Customer Service, Customer satisfaction, Customer relationship...
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I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
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- Course
- Online
- Intermediate
- Different dates available
...Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop... Learn about: Communication Training, Customer Care, Customer Manager...
...Effective customer service delivery is crucial for all types of business whether they are private, public or non profit. But it cannot just happen by itself, it has to be planned and delivered with the participation of staff at all levels. The staff needs appropriate training in order to develop... Learn about: Communication Training, Customer Care, Customer Manager...
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I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.
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- Course
- Online
- Intermediate
- Different dates available
...This online Customer Service course will help learners define who their customers are and how to understand their needs... Learn about: Customer Service, Customer Care, Customer satisfaction...
- Training
- Online
- Intermediate
- 1 Day
...In this webinar, the speaker will explain how to create an outstanding customer service experience, and how to handle difficult customers like a pro. This course is perfect for business owners, managers and employees to get their team trained... Learn about: Team Training, Business tips, Business Risk...
- Short course
- Online
- October
...This course bundle is perfect for any organisation looking to grow a successful business in terms of maximising profit and ensuring they have a good customer service approach in place. It comprises of 6 accredited and intensive course bundle. Ideal for senior managers, intermediate managers... Learn about: Managing Conflict, Customer Service, Time management...
- Course
- Huntingdon
- 1 Day
...Outstanding customer service encourages customer loyalty and helps increase business. This course offers the tools and techniques to help you create and maintain mutually beneficial relationships with your customers... Learn about: Dealing effectively with customers, Body Language, Customer relationship...
- Course
- Online
- February
...The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service... Learn about: Customer Relationship Management, Speaking Skills, Customer Manager...
- Short course
- Londonand5 other venues
- Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
- 1 Day
... performance ensuring that the day is fast, focused and fun! At the end of the day each participant will have acquired further facilitation skills, learned how to prepare and execute a professional facilitated event and planned their next event back at work. This Advanced Facilitation Skills training... Learn about: Time management, Facilitation Skills, Marketing Strategy...
- Course
- Online
- Different dates available
...In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling... Learn about: Customer Manager, Marketing Strategy, Customer Care...
- Course
- Distance Learning
- Intermediate
- Different dates available
- 12 Months
...This Distance Learning Customer Service Excellence course is designed for people who wish to gain an understanding of principles and practice of Customer Service Excellence. The objectives of this course are to: •Understand excellent service and why it is important •Define service excellence... Learn about: Project Plan, Quality Systems, Financial Training...
- Course
- Cardiff
- Different dates available
- 3 Days
...This course looks at the implementation of the vital business processes of an organisation into customer service and the Customer Interaction Centre. Delegates ought to have some prior knowledge of business processes in SAP for utilities and Master Data and basic functions... Learn about: Customer relationship, Customer Care, Customer Service Skills...
- Course
- Online
- Intermediate
- Different dates available
...This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition... Learn about: Difficult People, Communication Skills, Customer Service...
- Course
- Hornchurch
- Intermediate
- 18 Months
... their current workforce and recruit new staff. Customer service apprenticeships have a major role to play in this by helping employers address the skills gaps and shortages that they are experiencing, and by providing a vehicle for introducing and raising customer service skills in the workplace... Learn about: Customer Service Delivery, Customer Service Team, Customer Manager...